Changing service if this does not get remedied.

Question

I have been a loyal customer for many years and pay a good amount to you each month for our family plan. I am in the Boeing discount plan and have always gotten excellent customer service.  But today I am LIVID.  I spent 2.5 hours yesterday trying to add my son as an account manager so that my son, who was standing at a Verizon store, could upgrade his phone that had been stolen.  Of that 2.5 hours, I spent about 2-1/4 hours on HOLD. Seriously?  So you've behaved like every other large corporation, reduced your number of employees and now expect the remaining employees to each do the work of 5 people?  I tried to make the account change online but was unable to, even after jumping through stupid hoops having a text message sent with a secret PIN number to use.  Still didn't work. After waiting at one point ON HOLD for 45 minutes I finally reached a nice woman who tried to help me but was unable to because of your policy changes.  I would get a text message sent to my son's phone (not the one trying to upgrade because he had his phone stolen, and your system would not let it be sent to me.....really?....) then I would have to contact my son at work to try to get the code and by the time I got the code back to the system and/or rep it would no longer take the code and I'd have to start over.  Meanwhile, at the store my upgrading son was waiting at - Seattle - University Village - there was one person who tried to help my son but could not without the manager's assistance, and  the manager refused to try to help him.  Seriously???? I know **** well she sure could have helped him if she had been so inclined.  In the past all I had to do was give them my identifying information and they would authorize an upgrade.  I know she could have solved the problem if she had tried. During this time  I managed to get my car from the park & ride, drive to the grocery store, get groceries, load them in my car, drive home, leave home, drive to an appointment 1/2 hour away and REMAINED ON HOLD THE ENTIRE TIME between the 2 calls I had to make.  Absolutely unacceptable.  When I finally was able to talk to the 2nd customer service person by phone, she was kind enough to call the store where my son was waiting and then the manager at that store put HER on hold for another 15 minutes.  My son told me later that the manager was completely unprofessional in the store in terms of customer service, not only to him but to others in the store as well.  I do not fault the telephone customer service reps for this - they did their best to help me. However, clearly you do not have enough employees to handle the call volume and clearly you need to change the systems you have in place so that they are customer friendly.  I am so angry at the waste of time you cost my son and I trying to make a simple change.  LIVID. You need to make some changes or you are going to lose customers in droves and I will be the first in line to go.

Answer 1

Hello,
Flashback - Detect and remove the uprising Mac OS X Trojan...
http://www.mac-and-i.net/2012/04/flashback-detect-and-remove-uprising.html
In order to avoid detection, the installer will first look for the presence of some antivirus tools and other utilities that might be present on a power user's system, which according to F-Secure include the following:
/Library/Little Snitch
/Developer/Applications/Xcode.app/Contents/MacOS/Xcode
/Applications/VirusBarrier X6.app
/Applications/iAntiVirus/iAntiVirus.app
/Applications/avast!.app
/Applications/ClamXav.app
/Applications/HTTPScoop.app
/Applications/Packet Peeper.app
If these tools are found, then the malware deletes itself in an attempt to prevent detection by those who have the means and capability to do so. Many malware programs use this behavior, as was seen in others such as the Tsunami malware bot.
http://reviews.cnet.com/8301-13727_7-57410096-263/how-to-remove-the-flashback-ma lware-from-os-x/
http://x704.net/bbs/viewtopic.php?f=8&t=5844&p=70660#p70660
Check now whether your Mac is infected by Backdoor.Flashback.39!
http://public.dev.drweb.com/april/