Changing the account holder on my phone account

we returned from overseas 3 years ago and on our return we had our phone line connected. The problem began when my wifes card would not work when we paid over the phone to BT so my boss kindly used her card to open the account. Ever since that time the bill has always been in her name and not ours although we have paid by direct debit from our bank account from the start.
We setup a broadband account with virgin but now would like to change to BT and have the BT account put in our name as i no longer work for this person or have any contact with them. BT have not been very helpfull with our problem and in the end i gave up ringing them. I did at one point tell them if i stopped paying the bill where would they go for the money as the account is not in my name which was replied with "we would then contact the account holder to sort out payment" all i want is the bill in my name??? And no i dont want to be cut off for ages and then be charged a reconnection fee on a line that i am still using!!
Any ideas how i can sort this out???
cliff

Hi Cliffandjayne,
Thanks for the post and welcome to the forum.
To have the account changed into your name I am afraid that you will need to cancel the current account and then setup a brand new order.  BT are unable to just change the name on an account as a credit check is required before service can be provided.
Best bet would be to place a working line takeover.  This means that your service will continue to work as normal until we put the account in your name.  A working line takeover has a lead time of 11 working days. 
As there is already a working line within the property you will not be charged for installation as no engineer will be required to carry out any work.  Once you place an order a credit check will be carried out on your name, you may have to pay a deposit for service which will be refunded after a while.  That really depends on the credit check result.
Hope this info helps
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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