Changing the Agent in the Developer Program Portal

Our company just migrated one of our developer's iPhone Developer Program account to a company account.
I know many others on this forum have done this (FYI -- it only took 2 weeks, but we hassled Developer Relations a lot). But has anyone ever changed the agent? In the portal, there's a lock beside the agent's name and it looks like we need to call Developer Relations again.
As usual, I'll get a quicker response from the forums... so has anyone done it successfully? How long did it take? What happens to the account of the agent?
Thanks,
Mike

Hi,
To customize masthead follow these links
MastHead Change & Portal Desktop
https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/6595https [original link is broken]://Navigation Masterhead Iview
General customization:
Customization of MastHead
Changing Welcome Text:
Navigation Masterhead Iview
Changing Branding Image:
Masthead logo changes thru PAR file(com.sap.portal.navigation.masthead.par)
Adding Links in masthead:
How to add or remove link in Portal Masthead
refer these for more info:
New to EP .
http://help.sap.com/saphelp_nw04/helpdata/en/0f/163c405865e801e10000000a155106/frameset.htm
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/60caa539-8e51-2a10-0e83-e0a68ab3f5aa
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/e549a890-0201-0010-3f8b-d3b852457ebd
Thanks n Regards,
Jhansi Miryala

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