Changing the master account email and other mail/a...

I've tried a couple of times via online chat and ringing up to get a couple of queries sorted but regrettably it seems there is no easy way to get differing issues sorted through the same person. I have a telephone, Infinity and Youview service.
We have been BT customers for a lifetime and for 20+ years my wife worked for BT. During that period we had free or subsidised broadband and the account, including phone line, was in my wife's name. 3 years ago she was made redundant and the account was transferred to me and we've renewed annually since. Problem is though the account is clearly in my name and the bills are emailed to me the master email on the broadband mail account remains my wife's. As I found out recently a forgotten password security check needed my wife's security details to resolve and not my own. This also means that any management of sub-accounts has to be done through my wife's name and it's incredibly frustrating that I need to use my wife's details to manage the mail side of the account. Additionally I seem to be paying for some email accounts seperately with an automatic payment each month from my credit card when surely they could be amalgamated into my account so they could be free ?
Given that the account is in my name, the bills are emailed to me and I have the online account to manage my relationship with BT how can my wife still have the master account ?
Any advice on how to sort this out ?

Hi Sumdumgi,
Thanks for posting!
Sorry about the problems you are having with your account. I am happy to give you a hand to get things sorted from here.
Click on my username and under the "about me" section you will see the link to get in touch with us. If you could include the link to this thread in the form that would be great!
Cheers
Olga
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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