Changing the name of the e-mail sender

Hello guys,
Whenever someone changes the status of a service request then Siebel sends an e-mail informing the customer of that the status has been changed. When the customer opens the inbox he will notice that the sender is "[email protected]"We have a new request where the customer would like to view a different sender name in which instead of viewing "[email protected]" he would view "Technical Support Center" along with the message. Is there a way to change the name of the sender? If so how?
Regards,

Just use
"Technical Support Center" <[email protected]>
and not only
[email protected]
when you configure the from field.

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