Changing to new black cartridge

Need to change black cartridge 901. Changing to 901XL which, according to the box, is appropriate for my printer.
I get a error message no matter what I do.

Hello @lordcook , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're having cartridge issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information and the product number we can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
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A new black cartridge shows an allignment failure & nothing prints on testing

Installed new black cartridge my officejet 6500 it wont print.. on an allignment test, I get 6 color blocks, nothing else. I've allingnet it 6 times and no change It was ok before the new cart.

Hi @elainew,
Welcome to the HP Forums!
I understand that after inserting a new black cartridge, your HP Officejet 6500 shows an allignment failure & nothing prints on the test page. I am happy to help you with this issue!
Please take a look through this alignment failed guide, An 'Alignment failed' Error Message Displays on the Printer.
Hope this solves your problem!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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My 4355 officjet will not recognise a new black cartridge when inserted

Hey , Thanks for getting back to me regarding this issue. Because the troubleshooting steps provided failed to resolve this black cartridge detection issue, a new black cartridge will need to be inserted in your product to verify if the cartridge you're currently using is defective or not. If a new black cartridge resolves your issue, then the current cartridge is defective. If the current cartridge is a Genuine HP Cartridge it will have a warranty date on it and will be entitled as per the cartridge warranty to a replacement through HP. If a new cartridge fails to resolve this issue then the printer will need to be replaced. Please respond to this post with the result of trying a new cartridge in the printer. Best of luck!

Hey , Welcome to the HP Support Forums!I understand that your HP Officejet 4355 All-in-One Printer is prompting for the right cartridge to be installed, after you inserted new cartridges in your machine. I would like to assist you today with resolving this cartridge detection error. Thank you for including the troubleshooting steps that you have attempted prior to reaching out for support. At this time there is either a dirty cartridge contact in your machine that may be blocking your printer from detecting the new cartridge as installed. There is also a chance that the new cartridge is defective. Therefore, I am going to have you perform some standard cartridge troubleshooting steps below to isolate this issue and resolve this issue. Step 1: Remove Cartridges: NOTE: If the product is off when you open the print cartridge door to access the print cartridges, the product will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely on the right side when you try to remove them. 1. Make sure the product is turned on. The On button is lit when the product is on. 2. Open the print cartridge door. The print carriage moves to the far right side of the product. 3. Wait until the print carriage is idle and silent, and then lightly press down on the right print cartridge to release it. Please remove just the right (Black) cartridge. (1) Print cartridge slot for the tri-color print cartridge(2) Print cartridge slot for the black and photo print cartridges 4. Pull the print cartridge towards you out of its slot. - Source Step 2: Check for Packaging on Cartridge: With the cartridge removed from the printer, we are now going to check the right (Black) cartridge for any remaining packaging that may be causing cartridge detection issues. Make sure that the plastic tape is removed from the cartridge by using the pink pull tab. (1) Copper-colored contacts(2) Plastic tape with pink pull tab (must be removed before installing)(3) Ink nozzles under tape NOTE: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Once the packaging has been confirmed as removed from the new cartridge, please proceed to the next step. - Source Step 3: Clean the Cartridge Contacts: Gather the Following Materials: Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. Tip: Coffee filters are lint-free and work well for cleaning print cartridges. Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). Caution: Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the HP All-in-One. Perform the Clean: 1. Inspect the print cartridge contacts for ink and debris buildup. 2. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it. 3. Hold the print cartridge by its sides. 4. Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. 5. Leave the cartridge outside of the printer. 6. With the printer ON, disconnect the power cable from the rear of the printer 7. Examine the right cartridge slot inside of the printer. If you see debris or ink buildup please clean the cartridge slot. Allow the right slot to dry. 8. Plug the power cable back in. Your printer should start back up on its own. Once the cartridge and slot have been cleaned, please proceed to the next step. - Source Step 4: Install Cartridge: 1. Slide the print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket. 2. Close the print cartridge door. Once your cartridge has been installed, please test printing to confirm that the cartridge detection issue has been resolved. Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good luck!

Re: My Photosmart 6510 won't print black even with new black cartridge

The printer has been acting up over the past 3 months. Now it has stopped printing with a brand new black cartridge also new coloured ink cartridges.

@BigFraz
Have you tried the troubleshooting steps in the link below....
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03760633
Is the printer in warranty?
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

New black cartridge is not printing

I inserted new yellow and black cartridges yesterday. The yellow works but the black is not printing. I took it back to the store, got a new one, and it is still not printing.

I would suggest you Contact HP as described in the post here, even if your printer is no longer under warranty.
If you do not get the issue resolved by calling HP support please post back here with information on the country you are in.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Printer won't accept new black cartridge

laser jet 2605dn does not accept new black cartridge

There are Black cartridges and Photo (black) that are not interchangable. Some further information that may help identifying the correct cartridge is shown here. Your B209a does not use a Photo cartridge, you need Black.
If you Contact HP they may exchange the Photo cartridges with Black.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP B210 all-in-one Photosmart Plus won't print black when new black cartridge installed!!

Ugh!! This printer is driving us insane! EVERY time we install a new black ink cartridge (HP 564) the printer decides it doesn't want to print black any more! I've tried the whole cleaning this and that they say is needed. I've aligned, reset, etc. and nothing works. What makes me mad is the printer works fine until the day we swap out the black ink. I've had this issue before but it was random luck it came back to life and we have no idea how it happened. What can we do to fix this ANNOYI NG problem?? Thanks in advance.

SaraLV wrote:
By the way: after this whole conversation, suggesting the standard troubleshooting steps is RIDICULOUS.That might be true if one could assume that someone posting in the thread has already read (and tried) the posts in the thread. My experience is that there are many folks that find a thread, perhaps through a Google search, but they do not actually read the thread but rather put their information on the end of the thread as a reply. I see this even when there is a solution marked for the thread, the thread here is a good (or bad) example of this. For your case have you tried the standard troubleshooting steps? Did you check the vents? Did you try soaking the printhead as described here? Is there any sign of black printing at all in the test page?

5520 New black cartridge won't print

Just installed a new HP 564xl black cartridge in my 5520 and it will not print anything in black? Shows that it has a full black cartridge? I've run diagnostics and cleaned and alignged and still nothing in black, only color?

Hi - A couple of things you can try. First, follow the steps in this document - at least solution 3 since you've already replaced the cartridge.
If that doesn't resolve the issue, try following the steps, beginning with solution 3 in this document, which will walk you through resetting the printer and cleaning the contacts - even though it is a new cartridge.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

Alignment hang-up after installing new black cartridge

HP 2175 - 10 years old. Black cartridge ran out and I replaced it. Did alignment as requested. Got a blank sheet of paper several times with the message "Paper Mismatch"; nothing had changed but the cartridge. Opened lid and cartridges did not come to center (now they did); still have message. Ran doctor; showed printer busy; pulled power plug, waited, plugged in, printed a sheet and then returned to "Paper Mismatch"; back to the hang-up. Any suggestions, or do I deep six it and replace?

Are you able to get any black ink to print at all or is the only error now the Paper Mismatch? I know a reset to try but first I want to make sure it is not the ink cartridge. Do you see any defects on it? Does it appear to be leaking or otherwise damaged? Have you checked the exchange policy with the store you purchased the ink from?
If you can get black ink to come out, then try these next steps. However, read this link first before trying the steps in this second link. This step will help you determine if it is time to get rid of the printer. Any steps followed not suggested by me cannot be held against me but I think it may help.
I really hope you get to keep the printer running longer. Let me know what happens or if I can be of any more assistance.
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When a solution is found please mark the post that solves your issue.
Every problem has a solution!

My C6180 with a new black cartridge keeps saying it is out of ink.

What do i do? i went out and bought another black cartridge and it still does not work. i have disconnected and reconnected, but still that ugly blinking exclamation point light.

Look for somethin in the carthidge spot maybe is dirty, clean with some alcohol free and a soft towel

New black cartridge doesn't work. I get no error messages, it simply does not print in black.

As stated above, the printer simply doesn't print in black. It's a new cartridge. Not my first rodeo, I've replaced that cartridge several times, so I know how to do it. I get no error messages. When checking the ink level, it registers as full. What's up with that?
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Hi, for the OJ 6500 try the steps in the link below...
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01641815
Failing that, if the printer is out of warranty one thing that might be worth a shot is soaking the printhead...
1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
2) Next remove all the ink cartridges, then remove the printhead assembly.
3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.
http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/HP-6500-Office-jet-E709a-Black-pri...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Re: Not printing black ink after new ink cartridge installed (HP Officejet Pro (edited)

Well 1 to 2 years later I have the exact same problem described by the posters with my OfficeJet 4020. My black printing started to deteriorate as the cartridge went empty, put in the same HP cartridges I have been buying at Costco since I bought the printer there 2 years ago, first new black cartridge printed poorly then just started to come out blank as described above. Put in second new cartridge Also ran all the cleaning and alignment tests and functions. no improvement and no malfunction found. While doing this I used up the three color cartridges which printed okay, it was just the black. Even went out and bought a third new cartridge from Staples to make sure the Costco ones weren't just bad. This HP replaced a Canon that lasted for ages and it's a problem already.
Did anyone ever find a solution to the HP black cartridge blank printing problem?

What is the model of your printer - there is not an Officejet 4020 that I can find. Is your model an Officejet 4620? If so I suggest you call HP support regardless of warranty as described in the post here. If you are in the US call 1-800-HPINVENt, elsewhere see the contact information here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Will not print black ink after installing new HP cartridge

HP Officejet 4620, Windows 7....installed new HP black ink cartridge and now it will not print black at all. I followed all online tips in the help section, even cleaned the vents on the cartridge itself but only prints blank page. No error messages are shown. Diagnostics ran and says all is working correctly. Also cleaned printheads through 2 cycles still nothing. Any other suggestions? It was working just fine before inserting new black cartridge.
This question was solved.
View Solution.

I just spent 1 1/2 hours on the phone with HP Tech Support but it was worth it. They are sending a replacement printer no charge to me (expect I chose to pay extra for next day shipping). Even though my printer is out of warranty!!! I normally buy HP products anyway but will definintely stay with this brand based on their excellent customer service and support. Thank you once again for your initial help online and for directing me on the right path!!!

Officejet 4620 not printing with the new black ink cartridge installed

I installed all new cartridges yesterday and the black will not work. All the other colors work great but the black will not work at all. Please advise!!!

Hi Meganrvt,
Welcome to the HPCommunity, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having some issues with your new black cartridge. I will be happy to help. I have included an HP document below for just this issue.
Printer Does Not Print Black Ink or Color Ink or Print Blank Pages
If that doesn't work you should contact HP Total Care as ink has its own warranty. HP Total Care can be reached at 1-800-474-6836 in North America or visit this link if you live outside of North America.
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Can I print with black cartridge only if colour cartidges are empty on HP C1600 seeries printer?

Can I print using the black cartridge only whilst the colour cartridges are empty? I have a HP Photosmart C1600 series printer and Vista installed on my PC. I have set the Printer preferences to "Grayscale and use Black Cartridge only" but the printer itself is telling me it wont print unless i replace my empty yellow cartridge. I bought a brand new Black cartridge so i could print using black ink only as i dont need to use colour.

Hi,
Many printers from all vendors will not print with just one empty ink cartidge, it doesn't matter which one. Some printers allow users to print but at slower than snail speed. Whichever way, we have to have ink carridges to be able to print (even scan).
Regards.
BH
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Changing to new black cartridge

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