Channel Guide not Full Screen

Since the new update for the FIOS cable box, the channel guide will not fill the screen. I did some research and found that it is because I have one of the older models of cable boxes.
I called Verizon and the supprt tech told me that I could order a replacement but there was no guarantee it would be one of the newer models as they cannot specify the model.
I was directed to the Verizon site where I could request a high capacity DVR but there is a wait list and it would cost $40.00.
Does anyone know how I can get a newer model without a fee or is that going to be a given?
Thanks in advance.

Go to one of their stores is the most relibale.
Otherwise play pot luck on asking for a replacement.  Tell them you need one that supports adding a external disk, and you might have better luck getting a 7216 or 7232, since the 6416 does not support esata which is needed for an external drive.

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