Channel Guide Update - Questions & Concerns

In speaking with customer support this morning, it would appear that my only recourse for letting Verizon know that I don’t like the new Channel Guide is to make a post on the forums and this seems like the most applicable one.
To start, there was absolutely nothing wrong with the old channel guide and I can’t figure out what the new guide does better aside from possibly displaying 2 additional channels per page…at the cost of incorporating a GIANT active dvr UI (user interface), an awful color scheme and a PiP window in the channel guide that seems to have had its size reduced to about ¼ of the previous one.
Does anyone know if there’s a way to change the display back to the old style or at least something close to it? I only had 15 minutes to play around with it this morning before work, but the rest of the new display styles are even worse than the standard one and I was hoping there was another options section that I didn’t notice as far as the overall display goes.
For those of you who use the verizon DVR services, that display has also changed and I can only assume that it’s geared towards displaying commercials while we use the dvr functions b/c there’s no other reason for it to take up so much room on the screen at the moment.
The previous dvr display used to consist of a small horizontal bar across the bottom of the screen that displayed the basic channel info (channel #, name of the show, run time etc etc), showed you the speed at which it was rewinding or fast forwarding and the point in the show that you were currently watching. With the update, the DVR window is MASSIVE and it has to be taking up close to 1/3 of the screen when you hit the FF, RW or play button. However, even with the new giant dvr display, there’s nothing being utilized in the actual display and I have a feeling it’s going to be used for corporate commercials or simply advertising verizon on-demand programming.
The new channel guide is clearly slower than the old one too and as I said earlier, I just didn’t see anything that warranted the huge makeover and I have trouble understanding how this new version of the channel guide could’ve possibly been beta tested by anyone and wound up in this state.
I love the verizon internet speed and I’ve come to find that their customer service is excellent, but this change was possibly enough to make me drop the full package I currently utilize and simply maintain the internet going forward for the sake of accessing websites like hulu & netflix for my television needs.

Agreed.  The new guide format is slow, the text is difficult to read, but worst of all, you can only see a few channels at
a time when scrolling.  With hundreds of channels, you need to be able to glance at many channel listings quickly
on one screen, before quickly scrolling to the next screen. 
I agree this is so bad that I will have to look at cable or satellite options if the old channel guide is not restored, at least
as an option.  It was great!   Why fix what isn't broken?  Or more to the point, why break something that was an asset
to the service?
If FIOS tries to hold me to whatever the term of my contract period and penalizes me for dropping the service, my
position would be that the service provided by FIOS with the new channel guide is materially and adversely different from
what I signed up for, and this unilateral change on the part of Verizon voids my obligations under the deal.  But all
I really want is the option to return to the prior channel guide format.

Similar Messages

  • V1.9 Channel Guide - Questions & Concerns

    In speaking with customer support this morning, it would appear that my only recourse for letting Verizon know that I don’t like the new Channel Guide is to make a post on the forums and this looks more appropriate that the tech forums after looking around a bit.
    Cable Television issues:
    To start, there was absolutely nothing wrong with the old channel guide and I can’t figure out what the new guide does better aside from possibly displaying a few more channels per page…at the cost of incorporating a GIANT active dvr UI (user interface), an awful color scheme and a PiP window in the channel guide that seems to have had its size reduced to about ¼ of the previous one.
    Does anyone know if there’s a way to change the display back to the old style or at least something close to it? I only had 15 minutes to play around with it this morning before work, but the rest of the new display styles are even worse than the standard one and I was hoping there was another options section that I didn’t notice as far as the overall display goes.
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    For those of you who use the verizon DVR services, that display has also changed and I can only assume that it’s geared towards displaying commercials while we use the dvr functions b/c there’s no other reason for it to take up so much room on the screen at the moment.
    The previous dvr display used to consist of a small horizontal bar across the bottom of the screen that displayed the basic channel info (channel #, name of the show, run time etc etc), showed you the speed at which it was rewinding or fast forwarding and the point in the show that you were currently watching. With the update, the DVR window is MASSIVE and it has to be taking up close to 1/3 of the screen when you hit the FF, RW or play button. However, even with the new giant dvr display, there’s nothing being utilized in the actual display and I have a feeling it’s going to be used for corporate commercials or simply advertising verizon on-demand programming.
    The new channel guide is clearly slower than the old one and the dvr seems sluggish too. As I said earlier, I just didn’t see anything that warranted the huge makeover and I have trouble understanding how this new version of the channel guide could’ve possibly been beta tested by anyone and wound up in this state.
    I love the verizon internet speed and I’ve come to find that their customer service is excellent, but this change was possibly enough to make me drop the full package I currently utilize and simply maintain the internet going forward for the sake of accessing websites like hulu & netflix for my television needs.

    The only thing that’s changed about my opinion of the new channel guide after having a chance to really play around with it after work yesterday is that it’s even worse than I had initially thought.
    While I think the color scheme is really ugly and a poor choice, at least it wasn’t handled as badly as the new layouts. I mean, really….there’s so much empty & wasted space that it’s hard to understand how this could’ve been beta tested or handled by professionals unless there really are going to be a lot of additional advertisements eventually crammed into the channel guide layout while we’re looking through the guide or dvr.
    The search bar at the bottom of the screen, which now causes dvr function & channel info displays to take up over 1/3 of the screen, contains NOTHING except for the basic channel info, the time and an indicator that you should hit the ‘B’ button to open the search function. It could’ve easily been reduced by at least 50% considering how little information it actually displays…yet someone thought it would be better if it obscured a lot of screen space.
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    There are some new channel guide options for different layouts and while I hate just about everything related to v1.9, I will say this; the ‘Channel Guide’ listing is almost useful in that it can be used as a secondary guide option to view a particular channels lineup for the day. Unfortunately, someone decided that it needed to have giant channel logos, so that section takes up about 25% of the layout for that guide. While it’s a nice layout for the intended purpose, outside of the stupid channel logos hogging up so much room, I’m not really sure why this was needed vs the previous method of simply pressing the button that scrolls to the right for a particular channel once you’re in the guide.
     The layout that’s most similar to the old guide, Full Listing, has an absurd amount of empty space that’s being sacrificed for the aforementioned giant search bar at the bottom of the guide, a window carved out for channel logos that’s about 2x-3x too big for the actual logos being used and another empty space below the logo window where 2 channel numbers are displayed. Here we have yet another baffling instance of awful layout implementation for no apparent reason. Aside from eventually forcing us to watch more advertisements, I can’t even begin to imagine how this passed some kind of final approval  b/c there’s no reason to have so much empty space when redesigning any kind of layout.
    The other glaring mistake in the Full listing layout is that the display indicator that shows you where you’re at in a particular channel block and/or show is at the top of the screen. Which, if you think about it, was a poor decision since the channel guide always stays in the middle of the channel block you’re viewing and the new bar doesn’t seem to lineup properly with the shows based on watching some tv last night. The old layout let you know exactly where you were with the show you’re watching whereas the new is displayed in such a way that it’s become more of a ‘close guestimate’ since it will never overlap with the actual show you’re watching as it’s now anchored to the top of the guide.
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    To be fair, I didn’t notice any sluggishness last night as everything seemed to be moving very smoothly and I’m using hardware that’s at least 3-4 years old. Maybe they patched something or maybe the earlier sluggishness was just a temporary inconvenience. However, I still haven’t found anything that comes even remotely close to warranting the implementation of a new program guide aside from the proposed theory of eventually forcing us to view advertisements via the vast amounts of empty space that were purposely chosen for the current layout.

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  • New Channel Guide is Even Smaller Than Before

    We have two TVs connected to Verizon FiOS. One TV is on a DVR and the other is simply on a set-top box. The TV on the set-top box has a channel guide that shows seven channels over 2 1/2 hours in full HD (9x16) format. It has always been superior and doesn't seem to have changed with the Feb. 4 update. The channel guide on the TV with the DVR used to show only six channels over 1/12 hours in old 3x4 format. The Feb. 4 upgrade made it even worse, now it only shows five channels over 1/12 hours in 3x4 format. All we want is for the channel guide at the DVR to be as good as the one with the set-top box. I tried and tried to change settings on the TV and DVR but cannot fix it. I phoned Verizon technical support and was told that our Motorola DVR simply cannot accommodate the guide that our Motorola set-top box does. He added that the service in our area cannot change to Cisco or other DVRs that might support better guides. We should not pay the premium for a DVR when it has a poorer channel guide than a set-top box. It is hard to understand why Motorola would produce a better set-top box than DVR, if the set-top box and DVR are really the culprits.
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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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  • Another Channel Guide Rant

    First of all, let me say, for a multi-billion dollar company, could you guys get your crap together? I had to exit Chrome and load up Internet Explorer just to complete my registration on the forums because the page would persistently lack the final details of my registration in Chrome. Browser support, learn about it. The Lithium forum software used here works fine for me on the Sony Forums, so don't play the blame game on it.
    Now I'm just a humble man who's been through 3 different channel guide layouts.
    The first channel guide layout was a rather ugly gray theme, with a huge "VERIZON FIOS" tab displayed whenever you pressed the info button while watching a program. Hated it. After a few months you guys must have realized it was annoying and gave us that red/blue theme.
    Red/blue theme. It was great. Finally something representative of this amazing FIOS product I keep seeing advertised, not some gray menu a guy whipped up in 5 minutes and shoved VERIZON everywhere. Here's a hint: I don't need a constant reminder I'm using Verizon. It's in my mailbox already, thanks.
    Now you've changed it again, and regrettably it resembles that original gray theme I despised when I first began using Verizon. Hate it.
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    Ugly gradients that were clearly designed by a drop out graphic design student
    Text fails to vertically center in their boxes, wasting space and looking stupid in general
    Did I mention I can only see 6 channels per page? Well I'm mentioning it again, because it's really that bad and stupid.
    The miniature video box that displays the channel I'm watching as I surf the guide has shrunk even more
    If a program started before the current time, a little < arrow would be next to it. It's gone now
    Round edges instead of corners look rather dumb
    The info overlay when watching a program takes up nearly half of my screen now
    I have absolutely no idea how to use the old mini guide that worked while watching a program without opening the full screen guide
    I've seen some rather rude responses to those who dislike this theme. While I am appalled that anyone can actually appreciate the awful "update", I would like to clarify:
    No, I will not be changing my service. I'm on a contract, so believe me when I say I would if I could. Thanks for your concern.
    What are you, blind? The old one was fine, this version looks like a confused student playing with oval shapes in MS Paint.
    Believe it or not, the "Classic" setting I keep seeing suggest actually does NOT return it to classic as you've been spreading lies about. In fact, "Classic" makes it display 4 channels per page instead of the new 6, opposed to the previous 8. So stop suggesting that. You know who you are.
    To the guy who is happy they won't change it back to the old interface for us, well, forget you.
    Apparently there was a poll on which layout people preferred. Here's an idea, if you want accurate statistics, put it in the channel guide itself. I always get spammed about some new 'feature' or widget I don't care about when you guys release it. Make a poll widget so we can show you how godawful this theme is, please. Don't forget to delay the channel guide from opening until the data loads, because we all love waiting for our precious widgets when trying to change the channel.
    Now I'm not going to cry my heart out for the obviously superior previous theme, but would it kill you guys to add an actual classic option? I much prefer the old theme, and so does my Aunt, Father, Mother, 3 Cousins, and grandparents who use this service. In fact, nobody in my family prefers the new theme and it really shocks me people find this more ... visually pleasing than the old one.
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    http://www.blogcdn.com/www.engadget.com/media/2008​/02/2-5-08-fios-tv-screen.jpg
    Amazing isn't it? A true gift from the gods. I don't know who messed up the volcano dance, but it's been taken away now.
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    I've literally never used the forums before. I've seen some annoying crap with this service, but this has fed me up so much I took the time to register an account here. Believe me when I say there are others who feel this way.

    Small fonts and light blue/light black/light white combination reminds of a project that I was on where the development was done overseas (meaning, no graphics design  experience). It took me multiple meetings and calls to get them change it to something not so hard on the eyes. So, what you are seeing in fonts and color choices is really what some overseas software coolie with a couple of computer courses has come up with in the first 3 months of  his/her first job.  The coolie is thrilled by that very first effort, the contracting company fulfilled its obligation, the temps in Verizon met their targets and the bosses met their milestones.
    However, somebody forgot to the user acceptance testing. Forget the beta guys. If there was a UAT, it would have failed in glowing colors (with excellent contrast - pun intended).
    As for me, I can leave because my contract obligations expired a year ago.  I am now examining the options available to me outside of verizon.

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    Go to one of their stores is the most relibale.
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    Questie,
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    It will only confuse the OP
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    with multiple threads each get a timeslice and these
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    then the first got by itself.When you consider a solution to a problem the average and the worst case has more weightage than the best case.You are taking the best case assumption here-"because ofthe first point each thread
    gets a timeslice, you may with multiple threads each
    get a timeslice and these slices may (and often do)
    add up to more total time then the first got by itself".Now dont stop whining that you werent.Never take the best case always coz its the average and worst case which checks if the system festers to a condition beyond rectification
    For example (these numbers are fictional but I am
    trying to explain it so don't go off all half-cocked
    again please)
    Program with one thread. Each thread gets 100 cycles
    per second.
    Program with four threads. Each thread gets 50 cycles
    per second.
    The second program will finish in half the time as
    the first. Because even though each thread is slower
    as a whole the program is getting twice the cycles
    of the processor as before. You are taking the best case again and moreover its the cpu scheduling algo which decides the time slice and not you sitting on the CPU.I have a vague feeling that you have an idea that you are sitting on the CPU deciding the Time Slice.
    You need to understand something important here. Alot
    of the time when you are doing things in a program,
    and this doesn't just apply to IO here, you don't
    have to use the processor for each step. There is
    some shifting around of things to get them ready to
    be executed by the processor. A more advanced
    representation of this is to be found with
    Hyperthreading. Hyperthreading processors (single
    core) are of course single core but they act as if
    they were multi-core (multi processes) because while
    only one process is actually executing at one time
    the others are pipelined in such a way to make sure
    that the executing core of the processor has the
    least amount of idle time possible.Digression
    So that means on a basic processor each time you add
    2 numbers it takes 5 steps. And the processor core is
    idle 80% of the time.
    From where did you get that 80%?Stop coming up with your own numberes.This is no number game
    So for example while some data is being placed in the
    outbox new data is also being collected and is at
    step 2 already. In this model while we are still on a
    single core the core is now idle only 60% of the time[b]From where did you get 60% now
    So yes threading is very useful for IO and other
    operations that may block your program but they have
    more use than just that. Parallel execution can and
    will have some performance advantages (if designed
    properly) even on a single core processor without
    hyperthreading. In a well written multithreaded
    program when you add hyperthreading and multiple
    cores or multiple processors to the mix then you
    really have something.I never said it wont.Read properly what i have posted.I told dont take the best case always.You need to consider that too but the other two carries more weightage
    Please don't feel you ever have to post to correct me
    again thanks.^^
    Get ride of this self conceited attitude.Even if you have it dont make it public.Its not that you are always right cotton.I am not saying that you are wrong.If you have read my first reply i mentioned that i knew that you gave that example just to make the OP understand.The problem with that is that if the OP is unable to fathom out what you mean he is going to misconstrue whatever you have said and that propogates

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