Chapters Incorrect on Blu-ray Build

I have been trying to build a bluray and dvd of a project i have worked on. When i build the dvd, it comes out fine. However, when i build the bluray, the chapters are all wrong. some are missing and others are randomly sprinkled throughout the project. can anyone help with this?
thanks

I have no solution, but think it might help, if I ever get around to testing this, if I get a more complete picture. What is the source material and sequence settings in Premiere?
The Encore transcode for DVD must be mpeg2. What do you have it set for bluray? H.264?

Similar Messages

External hard drive and blu-ray build-in player

Hi staffs,
This is fifth times that I contact you via apple support, I hope you guys won't be annoying with my problem ask.
Anyway, this time there are three questions that would like to ask and some of them might be suggestion for MacOS 10.10 before fall release.
first question ....., I'd like to ask about external hdd which i already plug-in to my mac but I can't move any files from Mac HDD to them even change the filenames for the files in there. Question is., do you have any suggestion or else as solution for this problem.......
second question ....., will be all about blu-ray disc player and burning as build-in or that you can integrated software as dvd player. I don't understand why apple keep away to put this solution into macos and why do users need to spend 3-12 dollars for purchase application in store for this innocent issue. I don't wanna say this as the question but I want this suggestion as the real case to make apple renovate dvd player to all content players and rename its to iPlayer or iMedia. I hope this case will be solve in coming macos x.
third question, about map application in marvelick os........why don't you put the quicklook or street view into application i really need it so much.
All these questions and suggestions are asking by sincerely mind and need so please not just sit and skip mine, so I look forward to see your reply. Thanks
Peter

If you would like to make suggestions to Apple, you can contact them here:
http://www.apple.com/feedback/
You are not speaking with Apple here. These are user to user technical forums and we volunteer our time to help.
First: how is the external hard drive formatted? If it is Windows formatted, Mac can probably not write to it, so check that first and then format it Mac OS Extended (Journaled) and GUID Partition scheme.
Second: Apple does not offer blu-ray because it does not have the license to do it. You can get an external blu-ray player/burner and then you need Roxio Toast to burn in blu-ray.
Third: give Apple the feedback on that.

Blu-Ray build results in a non-readable / corrupt iso-image

Hello
I have been working on a project that was created with PP CS5.5 using Windows 7 x64. The PP project has various footages in 1080p, mostly from Panasonic HDC-SD900 with 1080p 50p AVCHD material. There are some clips that were shot with Canon EOS 7D, and a crappy helmet camera. All the sequences were exported using H.264 Blu-Ray that results in m4v & wav files.
Everything works fine in Encore, even when previewing and checking the project, but when I build it to an image and mount it, windows can't read the image. It says it's ureadable / corrupt. I've tried to mount the image with three other computers, using Virtual Clone Drive and Daemon Tools.
Before I started to work on this project, I created a small test-image with Encore that had a few seconds worth of material from the SD900 just to see how blu-ray image building works, and it worked fine.
I've tried to change the BR-R size to 50GB in Encore, but I get same results. This was the only thing that came to mind, because the project output size was very close to 25GB.
I tried googling and searching this forum, but to no avail...
Please help.
-Erkki

Says here http://forums.adobe.com/thread/890691?tstart=0 that single layer BluRay is actually 22.5Gig
Since you CAN create a folder, I **think** that Imgburn will create an ISO from a folder
FREE http://www.imgburn.com/index.php?act=download to write files or folders or ISO to disc (send the author a PayPal donation if you like his program)

Blu-ray builds to an ISO always change my 5.1 audio to stereo.

I'm editing in Premier Pro CS6 and sending via a dynamic link to Encore. I'm building my menus and importing other timelines before making the final build as an ISO (Blu-ray Image). I believe I have everything set to the proper Blu-ray specs however the builds always change my 5.1 audio to stereo. The Blu-ray Transcode Status shows Transcoded and the Transcode Settings show Automatic for all the sequences and -- or N/A for the timelines.
Is there anyone out there who has idea as to what I'm doing wrong? Any help is appreciated, thanks

I don't think you can dynamic link 5.1 audio. Encore will handle it as pass through, but with dynamic link, there is no compliant file for Encore to use.
If the Bluray transcode status shows "transcoded," it means that Encore has transcoded it (into stereo). You want to see "do not transcode," but by definition, dynamic link shows "untranscoded."
You can export the audio only as 5.1 and import that. Encore can handle the video only as dynamic link. But I worry about a very small difference creating sync issues.

Blu-ray build: no video (solid red, green, etc image)

Hey everyone,
If this problem has already been addressed, could someone please point me in the right direction? I searched and didn't find anything similar, but wasn't too sure what to search for.
My problem: Everytime I build a blu-ray project in Encore, I am getting the same result; the video will play (according to the progress bar on the player), but the image is always a solid color, sometimes it's red, green, tan, black, apparently just random, but always the same color throughout the entire video.
I have tried so many different things at this point, I'm at a loss for how to proceed further. I've tried this with at least three different projects, all of which were created in Premiere. I have attempted both the dynamic link from Premiere to Encore and exporting the video first and importing into Encore later. I have tried transcoding as .264 and MPEG2 (I am not very knowledgeable about the settings, so I use the defaults). I have tried building the project in Encore as a blu-ray folder and as an ISO. I have burned to discs and played just the digital files on my PC.
The video always plays fine up until after it is exported from Encore (that is, it previews fine in Premiere, exported video from Premiere plays fine in players like VLC, and the video previews fine in Encore).And I have no trouble building DVDs in Encore with the same video, timeline, and all that jazz.
The only thing I haven't done yet is gone to the trouble of trying to reinstall Encore, which will be my next step if noone here has any suggestions. I am running CS6 with all recent updates. I have been testing the blu-ray playback in PowerDVD and a PS3.
Like I mentioned above, I'm not very proficient in video. If I left out important details, just let me know. Thanks in advance for any help!
Matt

When I play the m2ts file, it works fine in VLC and also in PowerDVD. That's interesting, but I'm not sure what that means?
If the actual m2ts file from the Encore build does not show the problem, but what I assume is the same file on disk (or in iso) shows the problem, what could cause such a problem? (I don't know.) The more frequent oddity is a problem on burned disk and not on iso or folder, which points to the burner, burn speed, or media. But that does not appear to be the issue here.
I can't find the example at the moment, but try creating a tiny bluray project and see if the problem occurs. If so, you can upload it for me to take a look.
For example, one menu with one button, linked to a 30 second timeline, using a sample of your material that is causing the problem. If that shows the problem, I would also try a bars and tones sample to eliminat your actual video - although I assume your video is part of the equation.

Blu Ray building process stops at a certain point in Encore CS 5.5 for Mac....

In Encore CS 5.5, I am trying to author a 3:21 hour long video as one timeline imported from PPRO CS5.5 on a BD-DL. File size is 38.30GB. In transcoding everything works normal. When it comes to building, it stops at 26.87 GB or 26.92 GB. This has been happening third time in a row. From the sound it looks that Blu Ray burner is trying to continue with the burning process, but nothing happens. When I tried to burn the file as Image, i got Error Code 25. Can anyone help?

Did it give any error when you say that it stopped at some point while burning the disc? If it didn't give any error, for how long the burning did not proceed further? Sometimes the progress bar might stuck at some point but the burning keeps on going. You might want it to go overnight to see if this really hangs at that point.
Error code 25 while burning a dual layer image is a bug in 5.5. This is related to some kind of layer break for dual layer image. This should have been fixed in 6.0.1 (patch update to 6.0)
-Ramesh.

Partial Audio Missing on Blu Ray Disc

I have a project that is approximately 90 minutes that was created in Premiere CC. When I burn a Blu Ray disc for this project using Encore CS6, and subsequently play the disc in a Blu Ray player, the last 4-5 minutes of audio is missing. It plays perfectly all the way through in Encore when I watch it in the monitor, and if I play the audio file separately on my computer, the entire thing is there. I don't understand what could possibly cause this issue. No matter how I transcode, MPEG2, H.264, etc. it still has the issue during playback on a Blu Ray device. Any suggestions?

Regarding Encore building a Blu Ray disc and having the audio quit part way through the video, I also have experienced that nasty problem.
From reading the Ray Tisdale postings on this issue, I discover that I had a similar problem, and have discovered a resolution which I wanted to share, to help others experiencing this mystery (which I have no doubt there are).
My project is 15 chapters of story, one hour 10 minutes total, a documentary, developed in chapters using Permier Pro in CS6. These were developed separately, exported to files separately, imported into Encore, then placed in sequence on a single timeline. This is how I am accustomed to doing it, having recently migrated to CS6 from Sony Vegas Pro 12.0/DVD Architect 6.0 (If DVD Architect did not blast the image resolution down to approximately VHS when producing DVDs, I would still be using it). The project in question was originally developed using Sony Vegas, but I could not get image quality up to decent standards (two years of messing around, debugging, dealing with tech support, and etc.), so I ported the entire video image for image and word for word to CS6, essentially manually remaking the entire video for the second time (a six month part time effort).
Reading Ray Tinsdale's post gave me the clue as to what might be happening with my project. As a BD I would experience full program operation when Previewing and when burning a DVD, but a Blu Ray build would make a disc that started off fine - three complex menus with music and the first chapter working fine (audio and video) but part way throuigh the second chapter the audio just quit and stayed missing for the remainder of the video (images were fine, full BD resolution).
No amount of effort would resolve the problem. Besides trying multiple changes - such as synchronizing file format of all audio, and innumerable other attempts at guessing the cause - this (requiring about two days of my time) included taking a brand new Solid State Drive, installing Windows 7 from distribution disc, installing all computer drivers, and only software necessary to run CS6 (including Encore), update windows (192 updates) and CS6, and all other software, and protect from internet virus (etc.). A computer as fresh new as it could be from the factory still produced the same problem when Encore made a BD disc. This effort narrowed the problem down to being an Encore problem. P.S. I had done the same with Vegas Pro to determine the image resolution was an internal Vegas problem, not my use of the program or details/settings of my project.
On reading Ray Tisdale's resolution I revised my project to have 17 timelines (including two others besides my 15 story chapters - such as splash screen and etc.). Timelines are linked as necessary to play as if the chapters were sequentially placed on one timeline. After some brief and trivial debugging using the check project function, I rendered to a folder - discovering that the audio was not missing, although I was unable to get it to play as a BD disc from the folder. With this success I burned a BD disc and now I have a BD video with audio from start to finish.
Although I now have a working video with audio start to finish (as I designed my documentary), there is an annoying pause between chapters as the BD player shifts between files (each chapter/timeline is built into a separete file and linked as specified). From my DVD Architect experience I know that the only resolution to this (pause between chapters when playing on DVD or BD player) is to produce a single rendered output file combinining all chapters in Premier Pro, then to render it as a single huge output file (requiring an equally huge amount of time - this was 12 hours with Vegas Pro, and I have not yet tried it using PP). When the single huge output file is imported into Encore and placed on one timeline chapter markers are inserted at appropriate points, so that navigation menus can function as designed.
Now, I suppose that I am better off than with Sony Vegas. Both have extraordinarily annoying and mysterious deficiencies and bugs (which the program vendors will not admit) and extraordinarily annoying problems. But at least with CS6 I get good quality video images.

Blu-ray Error: "file not found", Code 8 and "Fatal Error", Code 6 Bug Resolution

Hello All,
After 4 wasted hours, I found that a Blu-Ray build will fail if the name you give the disc (altered from the default, "Untitled Project") is over a certain number of characters. The interesting thing is, a DVD build using the same timeline and chapters (if you have to author both SD and HD discs) will work fine. I do not know the number of characters that should be the limit, but Encore allows more than that limit. Beware, this was a time suck that cost me a day. Hope this helps someone.
Best Regards,
Mike J

Also...
Long File Names Cause Crashing http://forums.adobe.com/thread/588273
And #4 Here http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0
Plus, you do not state your version, but for CS4...
Encore CS4 Roxio component problem http://forums.adobe.com/thread/400484?tstart=0
More on Encore and Roxio http://forums.adobe.com/thread/528582?tstart=0 or direct to
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS

Encore CS4 is transcoding compliant Blu-Ray audio assets when set to 'Do not transcode'

Hi there,
I have a Blu-Ray concert video project consisting of 3-menus, 4-sequentially linked timelines (intro-1, intro-2, main concert timeline, and credits).
All audio assets consist of 96k/24-bit WAV files from the same professionally rendered mastered audio source.
Here's the issue:
When importing my 96k/24-bit audio assets in Encore CS4, they all show as Blu-Ray compliant and maintain the 'Do not transcode' property in the assets menu.
However, after rendering the project to Blu-Ray I immediately noticed that the main concert timeline (2-hrs 10-min) had been transcoded down to 48k/16-bit while the other smaller intro/credits timelines had rendered correctly and were playing back at the desired 96k.24-bit rate.
In order to eliminate possible issues with the main timeline's audio file source, I created a smaller main timeline (35-min) using the exact same audio source files and lo & behold - the main timeline was not down-transcoded and is playing back at the desired 96k/24-bit rate.
I'm wondering if there is a non-documented limitation in rendering audio files over a certain size as my main timeline is made up of 2-total WAV files of 2.2Gb each.
I have the ability to import a single AIFF file at 4.4GB for the main timeline - but for some reason CS4 does not recognize AIFF files as Blu-Ray compliant and will show the transcode setting as 'Automatic'.
Imported AIFF files always showed as 'Do not transcode' in the Blu-Ray assets menu in Encore CS3 (even though there is a documented bug which prevents rendering AIFF audio to Blu-Ray and I would have to convert to WAV files and re-import anyway in CS3).
My next step is to try splitting the main timeline into shorter chunks, but this is not the direction I want to go in.
Any help would be greatly appreciated!
-Cheers

Ok, solved my own problem - solution below for those with similar issues.
1. My audio timelines exported from Final Cut Pro as AIFF are actually 'AIFC' which is technically not Blu-Ray compliant, thus Encore will need to transcode. Unfortunately - Encore has no quality preset settings for dealing with PCM audio transcodes higher than 48k/16-bit (why not?). Encore CS4 will happily pass 96k/24-bit through to a Blu-Ray build without transcoding if the supplied file is true AIFF (not-AIFC) and/or similarly compliant WAV files.
2. My main Encore timeline consisted of 2-WAV files at 2.2Gb each placed in a single Encore timeline due to the total audio being over 4GB thus requiring me to split the source audio files in half in order to stay under the 4GB limit for WAV files, and also because I had to export the FCP audio timeline using Compressor in order to generate Blu-Ray compliant audio files (non-AIFC). Also - (possible bug?) if Encore has 2-separate audio files in the same timeline it will transcode the audio to the current project's default audio settings (48k/16-bit in my case) - even though the assets are showing as 'Do not transcode' in the asset menu for Blu-Ray. It clearly states in the Encore CS4 manual that imported WAV files at 96k/24-bit will not be transcoded - but it appears in this case when 2-audio files are placed in the same timeline that it will transcode with no warning - bothersome to say the least.
I suppose the alternative is to work with a lossless audio format which supports files larger than 4GB - which would only require a single audio file for a single Encore timeline, but other than DTS Master Audio (not available on this project) I'm not sure what audio format would work in Encore to support 96k/24-bit audio files larger than 4GB.
If anyone knows - drop some knowledge!
-Cheers

Blue-Ray Object: "Menu"; Export File Not Found--Any Clues?

Trying to build a Blue-Ray DVD in CS3 (version 3.0.1.008). Project has motion menus and previews without errors. Upon trying to build either a disc or image I get the error
Blue-ray object: "Menu"; Export file not found.
Where "Menu" is the name of one of the sub menus in my project.
Has anyone seen this error? What is an Export file? When and how does it get created?
I have successfully burned this project to a standard DVD format.

I have the pleasure of closing out my own question. I found the following post that was the clue I needed.
http://forums.creativecow.net/readpost/145/857374
It would appear that the Blue Ray build process is a lot more sensitive to file naming. I brought into my project a menu that I used as a starting template, I edited it in Photoshop and then renamed it in Encore. During the Blue Ray build process Encore rendered the menus to the original template names, but when it needed them to build the DVD it looked for the files that had the new names I had given the menus in Encore.
Here is the fix. I exported the final menus using the Save as Template function in Encore. I then re-imported them as menus and relinked them to the DVD assets. Everything worked fine from that point on.
The interesting thing is this did not happen when building a standard DVD using the same menus.

Blue screen of death when building blu-ray in Encore CS6

I recently purchased a new laptop and installed Adobe Master Collection CS6. I purchased the laptop for video capture and editing, as well as for blu-ray authoring.
Unfortunately, although the computer and software works fine for video capture and editing, I am unable to author a blu-ray. For authoring, I am using Adobe’s Encore CS6. After checking and previewing my creation, I attempt to build to disc using Encore. About 2 seconds after clicking the build disc in Encore, I get the “blue screen of death” (BSOD). This happens every time I try to build to blu-ray (only blu-ray has this issue; I am able to build to a DVD). I am using an external blu-ray drive on USB 3.0.
I am using Encore version 6.0.0.492
Here are the blu-ray drive specs:
Logitec USB 2.0/3.0 Bus powered portable bluray drive unit, LBD-PME6U3VBK
PIONEER BD-RW BDR-TD05 USB Device
Driver: 6.1.7601.17514
C:\windows\system32\DRIVERS\cdrom.sys
\windows\system32\Drivers\PXHlpa64.sys
\windows\system32\DRIVERS\tdcmdpst.sys
\windows\SysWOW64\drivers\Afc.sys
Renesas USB 3.0 driver also installed
The computer specs are as follows:
§ Manufacturer: Toshiba
§ Manufacturer Part Number: PSAY1U-05U027
§ Product Line: Satellite
§ Product Series: P755
§ Product Model: P755-S5375
§ Product Name: Satellite P755-S5375 Notebook
§ Product Type: Notebook
§ Processor Manufacturer: Intel
§ Processor Type: Core i7
§ Processor Model: i7-2670QM
§ Processor Speed: 2.20 GHz
§ Processor Core: Quad-core (4 Core)
§ Cache: 6 MB
§ Chipset Manufacturer: Intel
§ Chipset Model: HM65 Express
§ Standard Memory: 4 GB
§ Memory Technology: DDR3 SDRAM
§ Memory Standard: DDR3-1333/PC3-10600
§ Number of Total Memory Slots: 2
§ Hard Drive Capacity: 500 GB
§ Screen Size: 15.6"
§ Display Screen Type: Active Matrix TFT Color LCD
§ Aspect Ratio: 16:9
§ Screen Mode: WXGA
§ Backlight Technology: LED
§ Screen Resolution: 1366 x 768
§ Graphics Controller Manufacturer: Intel
§ Graphics Controller Model: HD 3000
§ Graphics Memory Capacity: 1.65 GB
§ Graphics Memory Accessibility: Shared
§ Ethernet Technology: Fast Ethernet
§ Wi-Fi: Yes
§ Wi-Fi Standard: IEEE 802.11b/g/n
§ Webcam: Yes
§ Operating System: Genuine Windows 7 Home Premium with SP1
§ Operating System Architecture: 64-bit
§ Pointing Device Type: TouchPad
§ Number of Cells: 6-cell
§ Battery Chemistry: Lithium Ion (Li-Ion)
§ Width: 15.0"
§ Depth: 9.8"
§ Weight (Approximate): 5.40 lb
§ Package Contents:
§ Satellite P755-S5375 Notebook
§ Lithium Ion Battery
§ AC Adapter
§ Green Compliant: Yes
§ Green Compliance Certificate/Authority: RoHS
Installed programs:
Name                                                            Version
Microsoft Application Error Reporting                           12.0.6015.5000
Microsoft Office Click-to-Run 2010                              14.0.4763.1000
Microsoft Office 2010                                           14.0.4763.1000
Windows Live Essentials                                         15.4.3502.0922
Apple Application Support                                       2.1.7
Windows Live Writer                                             15.4.3502.0922
Microsoft_VC90_MFCLOC_x86                                       1.00.0000
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 9.0.30729.4148
TOSHIBA Web Camera Application                                  2.0.3.3
Windows Live Messenger                                          15.4.3538.0513
Microsoft_VC90_CRT_x86                                          1.00.0000
Google Toolbar for Internet Explorer                            1.0.0
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219     10.0.40219
Microsoft Visual C++ 2005 Redistributable (x64)                 8.0.61000
Microsoft SQL Server 2005 Compact Edition [ENU]                 3.1.0000
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219     10.0.40219
Toshiba Online Backup                                           2.0.0.31
TOSHIBA ReelTime                                                1.7.21.64
Windows Live Remote Client Resources                            15.4.5722.2
Windows Live SOXE Definitions                                   15.4.3502.0922
Adobe AIR                                                       3.1.0.4880
Windows Live Mesh ActiveX Control for Remote Connections        15.4.5722.2
Windows Live Communications Platform                            15.4.3502.0922
Windows Live Movie Maker                                        15.4.3502.0922
Apple Software Update                                           2.1.3.127
Windows Live UX Platform Language Pack                          15.4.3508.1109
Windows Live Photo Gallery                                      15.4.3502.0922
bl                                                              1.0.0
Windows Live Mail                                               15.4.3502.0922
Java(TM) 6 Update 25                                            6.0.250
MSVCRT_amd64                                                    15.4.2862.0708
TOSHIBA Face Recognition                                        3.1.17.64
ph                                                              1.0.0
Adobe Widget Browser                                            2.0.348
Windows Live Writer                                             15.4.3502.0922
Mesh Runtime                                                    15.4.5722.2
TOSHIBA Supervisor Password                                     1.63.51.2C
Adobe Acrobat X Pro - English, Fran軋is, Deutsch                10.1.1
Adobe Reader X MUI                                              10.0.0
TOSHIBA Media Controller Plug-in                                1.0.7.5
Windows Live Photo Gallery                                      15.4.3502.0922
Windows Live Photo Common                                       15.4.3502.0922
Label@Once 1.0                                                  1.0
PDF Settings CS6                                                11.0
Toshiba Book Place                                              2.2.7530
Windows Live PIMT Platform                                      15.4.3508.1109
TOSHIBA Wireless LAN Indicator                                  1.0.5
D3DX10                                                          15.4.2368.0902
Utility Common Driver                                           1.0.52.3C
Junk Mail filter update                                         15.4.3502.0922
Windows Live Movie Maker                                        15.4.3502.0922
TOSHIBA HDD/SSD Alert                                           3.1.64.9
Windows Live Remote Service                                     15.4.5722.2
Toshiba App Place                                               1.0.6.3
Windows Live Mesh                                               15.4.3502.0922
Windows Live Language Selector                                  15.4.3538.0513
QuickTime                                                       7.72.80.56
Renesas Electronics USB 3.0 Host Controller Driver              2.0.34.0
TOSHIBA Value Added Package                                     1.6.1.64
Microsoft_VC80_CRT_x86                                          8.0.50727.4053
Google Update Helper                                            1.3.21.111
TOSHIBA HDD Protection                                          2.2.2.15
7-Zip 9.20 (x64 edition)                                        9.20.00.0
TOSHIBA PC Health Monitor                                       1.7.9.64
Windows Live Mail                                               15.4.3502.0922
Adobe Help Manager                                              4.0.244
MSVCRT                                                          15.4.2862.0708
Windows Live Remote Client                                      15.4.5722.2
Blackmagic ATEM Switchers                                       3.0.1.0
Microsoft_VC90_MFC_x86                                          1.00.0000
Windows Live Photo Common                                       15.4.3502.0922
Windows Live ID Sign-in Assistant                               7.250.4232.0
Microsoft Visual C++ 2005 Redistributable                       8.0.61001
Windows Live Messenger                                          15.4.3538.0513
Windows Live Mesh                                               15.4.3502.0922
Windows Live Writer                                             15.4.3502.0922
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17    9.0.30729
TOSHIBA Hardware Setup                                          1.63.1.37C
Microsoft Silverlight                                           4.0.50401.0
PlayReady PC Runtime x86                                        1.3.0
Intel(R) WiDi                                                   2.1.41.0
Windows Live MIME IFilter                                       15.4.3502.0922
TOSHIBA Flash Cards Support Utility                             1.63.0.12C
TOSHIBA eco Utility                                             1.3.5.64
Windows Live UX Platform                                        15.4.3502.0922
TOSHIBA Wireless Display Monitor                                1.0.1
Debugging Tools for Windows (x64)                               6.12.2.633
Windows Live Remote Service Resources                           15.4.5722.2
Windows Live Writer Resources                                   15.4.3502.0922
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17    9.0.30729
Intel(R) PROSet/Wireless WiFi Software                          14.01.1000
Windows Live Installer                                          15.4.3502.0922
TOSHIBA Disc Creator                                            2.1.0.11 for x64
PlayReady PC Runtime amd64                                      1.3.0
Windows Live SOXE                                               15.4.3502.0922
Java Auto Updater                                               2.0.4.1
TOSHIBA Bulletin Board                                          1.6.08.64
Crash details:
Problem signature:
Problem Event Name:            BlueScreen
OS Version:                           6.1.7601.2.1.0.768.3
Locale ID:                              1041
Additional information about the problem:
BCCode:                               d1
BCP1:                                   0000000000000001
BCP2:                                   0000000000000002
BCP3:                                   0000000000000008
BCP4:                                   0000000000000001
OS Version:                           6_1_7601
Service Pack:                        1_0
Product:                                768_1
Files that help describe the problem:
C:\Windows\Minidump\090312-28516-01.dmp
C:\Users\xxx\AppData\Local\Temp\WER-62696-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
DMP file details
Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`02e04000 PsLoadedModuleList = 0xfffff800`03048670
Debug session time: Mon Sep 3 02:27:16.190 2012 (UTC + 9:00)
System Uptime: 0 days 0:06:50.096
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                        Bugcheck Analysis                                    *
Use !analyze -v to get detailed debugging information.
BugCheck D1, {1, 2, 8, 1}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
Followup: MachineOwner
0: kd> !analyze -v
*                        Bugcheck Analysis                                    *
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000001, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 0000000000000001, address which referenced memory
Debugging Details:
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030b2100
0000000000000001
CURRENT_IRQL: 2
FAULTING_IP:
+6130613031313361
00000000`00000001 ??              ???
PROCESS_NAME: System
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xD1
TRAP_FRAME: fffff80000b9c740 -- (.trap 0xfffff80000b9c740)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff80000b9c801 rbx=0000000000000000 rcx=fffffa8004586618
rdx=fffff80000b9c8d8 rsi=0000000000000000 rdi=0000000000000000
rip=0000000000000001 rsp=fffff80000b9c8d0 rbp=0000892fc0ba4327
r8=fffff80000b9c8d0 r9=0000000000000000 r10=0000000004216094
r11=000000005e040600 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
00000000`00000001 ??              ???
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff80002e82769 to fffff80002e831c0
FAILED_INSTRUCTION_ADDRESS:
+6130613031313361
00000000`00000001 ??              ???
STACK_TEXT:
fffff800`00b9c5f8 fffff800`02e82769 : 00000000`0000000a 00000000`00000001 00000000`00000002 00000000`00000008 : nt!KeBugCheckEx
fffff800`00b9c600 fffff800`02e813e0 : 00000000`00000002 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff800`00b9c740 00000000`00000001 : 00000000`00000000 00000000`5e040600 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x260
fffff800`00b9c8d0 00000000`00000000 : 00000000`5e040600 00000000`00000000 00000000`00000000 00000000`080e8118 : 0x1
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!KiPageFault+260
fffff800`02e813e0 440f20c0        mov     rax,cr8
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: nt!KiPageFault+260
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4fa390f3
FAILURE_BUCKET_ID: X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260
BUCKET_ID: X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260
Followup: MachineOwner

Create an ISO (Encore) or folder on your hard drive (Encore or Premiere Elements) and then use the FREE http://www.imgburn.com/index.php?act=download to write files or folders or ISO to disc for DVD or BluRay (send the author a PayPal donation if you like his program)
Imgburn will read the ACTUAL disc brand from the disc, which is not always the same as the box label (Memorex is notorious for buying "anything" and putting it inside a Memorex box)
When you write to disc with Imgburn, use the SLOWEST possible speed setting, so your burner has the best chance to create "good, well formed" laser burn holes... since no player is required to read a burned disc, having a "good" one from a high quality blank will help

Encore Error when building Blu Ray *ISO (too many primary video...)

Hi
I have huge problem.
I'm creating Blu Ray Image (ISO)
I have project with
Main Menu (Button-Start Film and Button-Submenu) Background Video and audio
Submenu (16 Chapters Buttons and Button-Back to Main Menu) Background Video and audio
One Timeline (rendered in PrPro) 2:46h (16 Chapters on it)
I do Render motion menus first, then transcoding now of Timeline and when i Click Build I get this error
"Blu-Ray Object: "<Menu>Name_Menu top menu",Error:"device error",Code: "2",
Note: "Too many primary video streams in clip (Spec Table 9-3,Annex B)"
I couldn't Find any answers for this problem in google.
Anybidy had this and solved ?
My Machine is
Motherboard. ASRock P67 Extreme 4
Proc. Intel core i7 2600 3.4GHz LGA1155
RAM. DDR3 CL9: 12GB
HDD. WD WD10EARS 1TB Caviar 64MB Sata
Cooler Aerocool 700W
GFX. Asus Geforce GTX 460 1024MB DDR5
Win7 x64 Home Premium

Are you using an AVCHD file as a background video and Audio? The AVCHD files are the cause of the issue.I think this is a known issue in Encore and is discussed in the below thread -
http://forums.adobe.com/message/3158140
Thanks.
Shuchi

Once and for all: Can DVD SP build Blu-Ray disc content or not?

Maybe I’m crazy, but…
Everything I’ve heard to date has Apple backing the Blu-Ray format. Believing this, I just spent $900 on a new Lacie D2 external Blu-Ray burner (which IS Mac compatible). I also purchased Toast 8 (which IS Blu-Ray compatible).
All I need to do now is build my disc content (assign H.264 1920x1080 content, build menus, etc.) then drop it all into Toast and burn Blu-Ray video discs… right?
So what is all this I’m reading here about DVD Studio Pro supporting the HD DVD format and not Blu-Ray???!!!!!!
Am I going to be able to do this using DVD SP or not, and if not, can anybody tell me a program I can use to build my Blue-Ray disc content? (All of my HD content is H.264 (1920x1080) rendered directly from Adobe After Effects).
My deadline for this project is fast approaching and I’m hoping somebody can shed some light on this. If I can build Blu-Ray discs and burn them on my Mac using Toast 8 and the Lacie D2, I’ll make my deadline and justify the $900 spent thus far.
Can anybody help?
Thanks, SM

Wait a minute,
Maybe I don’t need to buy PC to run DVDit Pro HD. I have a Mac Pro! With Boot camp I have a PC! Any reason I shouldn’t try running DVDit on my Mac via the Boot Camp beta? That way I'd also be using my Lacie D2 Bu-Ray drive. And with Roxio's 30 day return policy I haven’t much to loose...
I'm calling Roxio tech support. Let you know how it goes
Sark
Message was edited by: sarkmachine
A LITTLE LATER:
Just got back from digging into Roxio's discussion forum and here's what I found:
I have travelled down the same frustrating path my friend!
But I did succeed doing it all on my new mac Pro, finally...
Install BOOTCAMP (free beta). Install WINDOWS XP ($269 from AMAZON). Install ULEAD BD RECORDER, which comes with DVD MOVIEFACTORY 6 (free trial, $80 to buy).
BDAV worked well from SONY V1-U burning to MATSHITA BD-MLT SW-5582 and played perfectly in new SAMSUNG 1200 palyer on my 57" DLP.
TIP - install BOOTCAMP et al on its own HD, and use NTFS... This will come in handy when doing a BDAV from a file such as HDV1080 that is larger than 4GB.
To do BDMV, you'll need SONIC DVD-IT PRO HD ($499) which I have yet to try...
Frustrating process, but kinda cool to figure it all out, especially when NOBODY in sales at any of these places seems to have a clue.
So there you go - must be possible
Sark

FCP- compressor to blu-ray- I end up with a ton of extra chapters!

I have a 2 hour (1:55) 1080p29.97 pro-res timeline (and media) that I have exported to self contained movie with Chapter Markers selected. I imported to Compressor and the correct amount of chapter markers showed up. I then used the presets (although lowered bit-rate to 26 average and set for multi-pass) for blu-ray and used the end action to create a blu-ray. All looks great except I ended up with about 10 extra chapters about 2/3 the way in the movie, they are unnamed on the menu screen. Plus, I have one that has a time at about 3-hours (which is of course far outside of the movie length).
This all after a 48-hour encode in compressor. I checked my sequece in Final Cut and it only has the chapter markers I intended, and they all are named. Any ideas on where to look for what might be causing this? I wish I could just edit the .img file to remove the unwanted chapters, but am not finding a solution for that either.
I am using the latest Leopard (not Snow Leopard) and the latest version of FCS.
Message was edited by: mpetrucco to correct typos

OK. Up until C4.0, Qmaster was a stand-alone application and accessible through the Preference Pane in Systems Preferences. In C4.0, and until 4.0.7, it became an embedded app – found within the Compressor.app file. That's why you don't ordinarily encounter the Qmaster file…you have to go digging to find it. (And it's altogether different in 4.1)
Russ

Blu-Ray disc freezes for half a second between chapters

I'm brand new to using Adobe for video editing. I just finished my first Encore CS6 project, it's been quite a learning experience. I have a 40 minute video with 18 chapters that I edited in Premiere Pro and exported for Blu-Ray as a single sequence. Encore still insisted on transcoding it, it was irritating to have to wait but it worked. I created a simple blu-ray menu with a chapter index with 10 items per page created from a chapter playlist. The first play is the first page of the menu, and each chapter plays sequentially. There are no end actions on any of the chapters, they are intended to play sequentially starting from any chapter selected in the menu. Encore said I have an oprhan timeline, but I don't see how, since it's my only time line and each chapter points to it.
I built a Blu-Ray disc and it works great except for a half a second freeze in audio and video as it plays through each chapter point. I built a DVD from the same project and it does not have this issue but its video is jerky during movement such as a scene where I'm panning the camera to follow an actor.
The export settings from permiere were:
1920x1080, 29.97 fps, upper
VBR, 2 pass, Target 25.00 Mbps, Max 30.00 Mbps
PCM, 48 kHz, Stereo
I found several threads that seemed to be similar to these issues going all the way back to Encore CS4, but I haven't found any solutions.
So to sumarize:
I have four issues in order of importance:
1. Blu-Ray freezing briefly as it plays through chapter points
2. DVD has jerky video in higher motion scenes
3. Transcoding what should already be Blu-Ray ready video
4. Orphaned timeline that doesn't seem to affect anything
Any suggestions?

I wanted to test a possible issue with the freezes, but never got to it. Sorry you did not get any responses.
The bluray should not freeze as you go through chapter points on a timeline. The fact that the timeline is an orphan is curious. You might post a screenshot of your flowchart.
What version of Premeire are you using to create the exported files?

Chapters Incorrect on Blu-ray Build

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