Characters in Captivate 6

I'm not able to use the Characters in Captivate 6. I tried installing them from my installation CD. That didn't work. I tried installing them from Adobe's download link. That didn't work.
What happens when I try to insert a Character is that the dialog box comes up blank. If I click Okay (even though I don't see any characters) Captivate crashes.
I'm using Captivate on Windows version 6.0.1.240.
I hope that someone can give me a clue how to insert a character.

Hi Phil
Characters have to be downloaded and installed separately (eLearning Assets) With a default installation they should be located here:
\users\Public\Public Documents\Adobe\eLearning Assets\Characters
The Preferences folder is labeled Captivate 6.0 and is to be found in the user profile (it is a system folder)
\users\<your user name>\AppData\Local\Adobe
You can delete cache in the Preferences, there is a button "Clear cache" in the General Settings under the Default File Locations.
Lilybiri

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