Characters not showing up in Captivate 6

Greetings, I'm relatively new to Captivate but not the Adobe Creative Suite and am working on a project. I was elated to hear that Characters are automatically included (a few at least) and you don't have to purchase them separately. However, upon attempting to Insert -> Characters, I'm left waiting. No response from the system and no dialogue box shows up. I can Insert -> Interaction and it works perfectly (for the most part). Is there something I need to do to enable Characters in a project?

I did not download the characters, I mistakingly assumed they were included after reading how they were included lol. Moving forward, I searched around and could not find where to download them. I believe this was a trial install that was upgraded to full (work machine) but I can reinstall it, or whatever the process needs to be to make this work. I'd really like to utilize these characters for upcoming projects. Any advice on how to proceed?
EDIT: Found files to download via a blog's instructions. Will attempt to install and get working later. Also downloaded the very big NeoSpeech Text-To-Speech files so we'll see if that works out.
"Note: If you don't have many characters, visit the Adobe Captivate trial download page and download the eLearning Assets. Once the assets are installed, you will find that several posed characters have been added to Captivate."
Thanks for your assistance in the matter Lily. Will update on progress.
Message was edited by: PhilPettipiece

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