Charactersvisible in preview but not printed from Reader

Hi,
System: Mini Mac, Canon MX870, Adobe Reader 11 (up to date)
When downloading pdf from our uni web site (exam candidate lists etc) the document prints faithfully from OS Preview but printing directly from Reader causes character loss (such letters as y, and others). I know the work round with print as image, and Preview works as well, but just wondered what I have to tweak in Reader to get documents to print  (AR is up to date).
Many thanks
Mevado

Hi,
Sorry, would like me to send a link? Or is this some arcane function I should try? Sorry to be faecitious, unfortunately the file is covered by German confidentiality laws, as it is a list harvested from our internal internet site with names of candidtaes for an exam. I can try to modify it a little to remove potentially sensitive information. We have very strcit laws on privacy and personal data in Germany, at least as far as public institutions are concerned.

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