CHARGE THE SECURITY QUESTIONS

I NEED TO CHANGE THE SECURITY QUESTION BUT DON'T KNOW WHERE TO GO TO CHANGE THEM

Go to:
https://appleid.apple.com/
Click "Manage My Account", sign in, and go to the Password and Security section. Answer the security questions and you'll be taken to a screen where you can then change them. If you've forgotten your answers, there should be a link just under the security questions fields where you can have a reset email sent to your Rescue email address. If the link for the email doesn't appear, as can happen if you didn't set a rescue email address or (apparently) have a .Mac email address, go here:
http://www.apple.com/emea/support/itunes/contact.html
to report the issue to the iTunes Store.
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question. Please also do not post all in caps; that's considered by convention to be shouting.

Similar Messages

I want to change my apple id password but I forgot the security questions please help me some using my icloud I'd

I want to change my apple id password but I forgot the security questions please help me some using my icloud I'd and if confirmation is must so please phone number is mine please send a code please help me my apple

Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

My mother's iCloud account is blocked and she doesn't know the answer to the security question.

My mother's iCloud is totally blocked. She can't access her e-mal (me.com), and that makes impossible to reset the password. She also doesn't remember the awnser to the security question. So, what do I do?

If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contactAppleCare, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

After 3 years, I got a new iphone5 and ran into the security question issue. Because of the questions apple chose, I have no idea what the answers are. I did the iTunes email thing and waited 36 hours for a response. I

After waiting the 36 hours, I received an email advising me. To contact a phone support number. After waiting 15 minutes on hold, the helpful person asked me for the answers to the security questions and said that answering them was the only way to reset the questions. I said, WHAT? You don't see any cyclic logic there? Apple (the inovator!) has not foreseen this? I was livid. I was advised I could leave a comment on Apple.com. I think I'll leave my comment on every Apple contract that crosses my desk. I'm IT Systems at a large US university. If anyone from Apple wishes to address this, PM me.

Thanks! I'm a little leery of attaching a credit card to itunes again because of all the apple database jacking in the past. I had a bunch of unauthorized purchases charged to my account for devices that I never owned. Took me weeks to replace the credit card even though it was never compromised but apple was impotent to fix the issue. On this issue, I finally got the working key to the system. Even though there are BAZILLIONS of ways to verify a person's identity via two forms, using the security questions forgotten as one of them seems to be circular (failed) logic. Seriously, it's like requiring someone's password to reset a forgotten password. My take on the issue fixed by this workflow, that I noticed from the 3 sets of calls and 20 minute wait on each is this.... iTunes was racked by all the fraudulent purchases I (and thousands of others) experienced and people (like me) had to go through all the credit card issues because Apple "would not" fix the issues in iTunes and pursue the fraudulent purchasers (even though Apple had the device IDs!). So we ripped out our credit card info in iTunes. On this security question reset issue, if they can require people to re-enter their credit card info under the guise of "identification ...because your security is so important!) and then take 60 minutes to create a high intensity customer interaction, there is a high probability that the average customer will temporarily forget all about removing their credit card info. It's actually brilliant! ...but very underhanded.... but also very Apple. I don't expect this reply to have a long life-span, but thanks for your response. If I can log into iTunes, I can add any credit card. therefore IF I CAN LOG INTO ITUNES APPLE HAS THE SECOND METHOD ALREADY! Thanks.

My old email account was disabled and I can't remember my password - how can I reset my password or move $ to a new itunes/email account? It seems I must have mis-typed my information because I can't answer the security questions correctly...

My old email account is disabled and I can't remember my itunes password - how can I reset my password or move $ to a new itunes/email account? It seems I must have mis-typed my account information because I can't answer the security questions correctly...

➡ https://iforgot.apple.com/

My ipod wont let me buy apps etc... keeps saying this is the first time this device has been used and to sign in and answer security questions. I have had this account for years but cant remember the answer to the security questions. How can i fix it?

My iPod touch wont let me buy anything, i've beem using this account for a couple of years and now it says that this is the first ime this id has been used on my device... it's not.... and to sign in and answer security questions. i cant remember the answers to the questions. How can i fix this without making a new account and losing all my stuff???

From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT5312 I set up an icloud on an old email address that I can't access anymore. So I created a new account as I couldn't remember the security question answers for the old account. My iphone links to the old account. How do I change it to the new one?

When I set up the icloud I was using my then email address. My email address has now changed.
I tried to access under the old email address to change it to a new email address but I couldn't remember the security questions and as I can't access the old email address, I can't change it. So to solve the problem I set up a new account under the new email address. The only problem is my iphone is still asking for the old email address password which doesn't work.
How do I connect my iphone to the new account as it wont let me delete the old account on the iphone without the password (which as mentioned above doesn't work)?

Content and Apple IDs -
Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple ID to another. Apple does not merge Apple IDs. You will never be able to access your content bought with one Apple ID with a new Apple ID.

Can someone plz confirm me that how i can change or update the security questions related to my apple id? as i have been never put them since i create my apple id but now due to some security reasons its asking me again and again the answers. i am unable

can someone plz confirm me that how i can change or update the security questions related to my apple id? as i have been never put them since i create my apple id but now due to some security reasons its asking me again and again the answers. i am unable to go through the process. thanks.

Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

I see there is no way to change the security questions i set up when I first purchased my ipod touch. Software takes you in circles with no help

I see there is no way to change the security questions i set up when I first purchased my ipod touch. All the answers I get do not work. Can't by another device until I get around this issue.

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

I can not purchase from the iTunes store because of the security question I am I do not know your security question and alternative mail has been hacked

I can not purchase from the iTunes store because of the security question I am I do not know your security question and alternative mail has been hacked

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87808)

HT5312 I am trying to reset my security questions, I cannot locate the option for a rescue email address with My Apple Id. When I click on the button to reset the security questions, it states it is sending an email to the primay email address, but it doe

I am trying to reset the Security Questions as I have forgotten them, when I have logged into My Apple Id, and click on the button to reset the Security Questions, it states it is sending an email to the Primary Email address. I do not have the option to input a Rescue Email address, the only option I have is to input an Alternate Email address, which I have done so.
Also when I have tried to book an appointment throuth Online Support, I have not successful, I have rung a telephone number provided by the Mac Store in Perth, Australia and the reply provided is that we are closed. I was given to understand that Apple provided 24/7 Support to their users.

Hot N Spicy wrote:
I am trying to reset the Security Questions as I have forgotten them,
Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers

How the **** do you reset the security questions? And how do you add a backed up library to a new computer?

So I have a couple issues and I am extremely frustrated, I'm about to smash all of my apple products.
First issue is how do you reset the security questions? Can't seem to find the "forgot answer" of anything like that.
Second is my old comp crashed so I backed up my iTunes to an external HD, got the file on the new computer, installed iTunes, got alot of my old music from iCloud, but didn't get all my music so I went to add a folder like the support thing I found said, but there's only an add file option, do I have to add each song?
Is there a way to get the songs from my iPhone to the iTunes library? It has all of my music on it as well
Thanks
Mike

For the security questions......
On your computer or safari on your iOS device navigate to:
          For Canada - https://appleid.apple.com/ca.
          For United States - https://appleid.apple.com/us/.
Click the "Manage your Apple ID" button, and sign in to your iCloud account. Once in, on the left side select "Password and Security", and this will populate our options on the right side. You should see an option to reset your security questions.
Also see this article about your "rescue email address" - http://support.apple.com/kb/HT5312.
If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly - http://support.apple.com/kb/HE57.   Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.
For iTunes....
Is the music you are missing purchased from the iTunes store? If so
you can Download Past Purchases - http://support.apple.com/kb/HT2519.

How do you reset the security questions when you havent used a credit card to make any purchases, only the gift cards. Apple support will not help me even though i know my account and apple id and password?

Have a new computer and now cannot access itunes without knowing the answers to the security questions. Apple support cannot reset as we have never used a credit card when purchasing prior, have only used gift cards. Can provide apple id and password and all other account details but still no help. Have we to open a new3 account and start again, this means losing a lot of credit on the existing account?!

I have the same problem. I didn't set a rescue email for some reason. To find out weather you hav a rescue password: Go to appleid.apple.com, sign in, go to manage account and then password and security if you do there will be a link below telling you that you can send an email to it. If not the link won't be there. Hope this helps.

How can I verify my account if I forgot my answers to the security questions and the email the answers are supposed to be sent to is no longer in use?

I have tried to buy some songs from iTunes but it says I must verify my account. I don't remember my answers to the security questions. There's an email I registered in case this happened but the password for that email was lost. So now I can't but any new songs.

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100276)

I forgot My iCloud password, and i can not reset it as the system is not accepting the answer to the security questions and also the mail to my apple ID mail box is blocked, how can i reset my password for my apple ID.

I forgot My iCloud password, and i can not reset it as the system is not accepting the answer to the security questions and also the mail to my apple ID mail box is blocked, how can i reset my password for my apple ID.

Hello nmssns,
Thank you for contacting Apple Support Communities.
You can start with this article to reset your iCloud password. Depending on your exact circumstances, blocked email, forgot security questions, etc., there are links provided to guide you through those issues.
About Apple ID security questions
http://support.apple.com/kb/HT5665
Regards,
Jeff D.

CHARGE THE SECURITY QUESTIONS

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