Charge to BB Card that no one can find receipt for

On September 10th I purchased a PS4 for by brother through express lane which he picked up in GA. Store refunded purchase to my BBCC on 9/12 and then recharged my BBCC even though I have it in FL. I have been trying to obtain a copy of that receipt since 9/18 through all channels, including post purchase support, Geek squad, 888-bestbuy and the local store who has gone through back office and sales audits. NO ONE can provide me with a copy of the receipt for that charge. I have complete documentation for the return and a case number that was opened on 9/18 and even researched today, but to no avail. Someone please help as dealing with this for TWO months is beyond reasonable.

Hey wonder1976,
After two months I don’t blame you for being upset that you are still dealing with this. I do see the BestBuy.com order of this Sony PS4 on 9/10/2014, and then I see our store in Snellville, GA returned that order on 9/12/2014.
I also see a Sony PS4 was purchased with the same card on 9/10/2014 in our store in Winter Garden, FL, which I show is the nearest Best Buy to the Zip code we have on file for you.
I don’t see that we have charged this card for a PS4 since 9/10/2014. Are you stating you purchased two Sony PS4s returned the one for your brother, and a store in GA has charged your card for another PS4?
Thanks for posting,
Allan|Senior Social Media Specialist | Best Buy® Corporate
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