Charge twice for online number and it's not saying...

I paid for the online number twice and is trying to charge me again for it... I should have reactivated it already. What's going on??

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  • HT204088 charged twice for an app and report problem link not working help

    Please help charged twice for an app and link does not work to report this rang apple they cant help because apps are all online only

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • Why am i being charged twice for 11.04 and 11.46 when I did not purchase those songs, I used an itunes card 25$ and I still have 0.04 cents left?

    Why am i being charged twice for 11.04 and 11.46 when I did not purchase those songs, I used an itunes card 25$ and I still have 0.04 cents left?
    I couldnt redeem w/o an apple ID so when i did it asked for a credit card. And I want to discontinue and remove my account from itunes but it wont let me, there is no account discontinue or removal of account

    Because too much time has passed I can't edit this into the prior comment, but here is the info regarding reverting to iTunes 11.0.2 (assuming you do have a time machine backup) from https://discussions.apple.com/message/22057703#22057703
    W. Raider wrote:
    Repairing permissions doesn't fix it.
    I reverted to the previous version, 11.0.2.
    1. Quit the new crash-prone iTunes.
    2. Delete the app.
    3. Restore v. 11.0.2 with Time Machine.
    4. In your iTunes folder look for a folder called "Previous iTunes Libraries", find the latest one.
    5. In the iTunes folder itself you'll see "iTunes Library.itl", delete it (or compress it and save a copy for later just in case.
    6. Copy the newest .itl file in Previous iTunes Libraries to the iTunes folder and rename it "iTunes Library.itl".
    7. Launch the older version of iTunes.
    My crashing has seemed to have ceased with a revert to an older version. I noticed today that the newer crashing iTunes had been launched for hours but not playing anything, when I played internet radio it crashed within 5mins, fed up I reverted to an older version.
    Btw, a simpler way to do this is to revert to older iTunes app, then hold Option when it launches and choose an older library.

  • I cannot shut dow my MacBook Pro using the apple icon (as it was suppose to be), actually I have to press and hold the on/off buttom. I have taken twice for Mac dealer and they did not solve the problem. What must I do?

    I cannot shut dow my MacBook Pro using the apple icon (as it was suppose to be), actually I have to press and hold the on/off buttom. I have taken twice for Mac dealer and they did not solve the problem. What must I do? I would to remark that I have installed 2 antivirus and uninstalled one of them. Since then I have facing this troublesome issue. Thanks

    Uninstall the other AV software. They are not needed. All they do is cause trouble like you are having now.
    If you have been forcing the Mac to shut down with the power switch you may nave corrupted your disk. You should repair it with disk Utilty to remove any corruption the shutdwons may have cased.
    Allan

  • I have install adobe xPro but it is asking for serial number and this has not been issued to be

    Dear Colleagues,
    I have installed the adobe acrobat X1 Pro but it is asking for a serial number that is not issued to me.
    How can i get a serial number for this trial document

    Trials don't use serial numbers. If it asks for one, then the trial has self-destructed and there is no way to revive it unless you buy it.
    Adobe trial software expired early
    Mylenium

  • TS1702 I have been charged twice for an app

    I downloaded some app game points on my iPod touch and paid for it. It didn't come through on the app - it instead went to some 'enable Genius' page. So I went back and tapped on the install button again and it came up with "purchase this app?" and I clicked yes. I have now been charged twice for these points and I am NOT happy.
    But my question is this: Does anyone have ANY idea how I can contact Apple for support because I have tried countless ways and nothing gets through. Yes, I have clicked 'report a problem' and it just takes me to the 'support' section where no 'reporting' is available.
    Many thanks,

    smileybella wrote:
    ... Does anyone have ANY idea how I can contact Apple for support ..
    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • I was charged twice for the same order!

    I was charged twice for the same item; once for my online pre-order through BestBuy.com and again when I picked up the item at the Best Buy Store.
    I pre-ordered an Xbox One - Day One Edition from BestBuy.com on 09/02/2013. I scheduled to pick up the item at the Best Buy Store in Eden Prairie after the Microsoft release date of 11/22/2013. On 11/25/2013 I arrived at the Eden Prairie Best Buy excited to pick up my Xbox One - Day One Edition.
    The Best Buy staff had difficulty linking the pre-order to the in-store pick up. They couldn't confirm if I already paid for the item through BestBuy.com. They asked for my various email addresses and phone numbers and I was required to show them my ID which matched the name on the sticker which was placed on the side of the pre-ordered item. I waited 10-15 min at the checkout until the 3 Best Buy employees troubleshooting the transaction were satisfied. Little did I know, I was being charged twice for the same item! Once for my online pre-order through BestBuy.com and again at the store when I was picking up my item! The worst part is that during the confusion during the in-store pickup, the Best Buy staff created a new transaction ticket to complete the checkout. This created a new entry in their system which claimed that I picked up two Xbox One - Day One Editions! I would like to point out that the Day One Edition could only be obtained through the pre-order process, and only one pre-order was allowed per person!  (This was Best Buy's Policy) My transaction involved only one pre-order number! (removed per forum guidelines) This makes it impossible to sell me (2) Xbox One - Day One Editions.
    On 11/25/13 I received 2 paper documents along with (1) Xbox One - Day One Edition with serial number: (removed per forum guidelines) from the Eden Prairie Store.
    1. A Best Buy Pick-up Acknowledgement for $536.36 for order number (removed per forum guidelines). This document did not contain a serial number for the item. The document was printed at 6:31PM.
    2. A standard Best Buy receipt for $536.36 printed at 6:35PM. (4 minutes after the first document) This document did contain a serial number for the item: (removed per forum guidelines).
    Now for the two charges:
    1. The first charge on my card ending in 8754 was on 11/22/13 for $536.36 from BestBuy.com.
    2. The second charge on my card ending in 8754 was on 11/26/13 for $536.36 from Best Buy Eden Prairie.
    I noticed the additional charge error after I returned the item (that I was charged twice for -Serial Number: (removed per forum guidelines) on 01/02/14. I checked my account to make sure I was refunded and I noticed I was charged twice. At this time I spoke with the Best Buy Customer Service at the Best Buy Eden Prairie Store. They recommended I call the Best Buy number on the receipt to sort it out. I called the number and due to the holiday congestion I was unable to connect with a Best Buy Representative after waiting for an hour. I again contacted the Best Buy Customer Service at the Eden Prairie Store and they recommended I file a claim with my bank.(Wellsfargo)
    I filed a claim with WellsFargo ((removed per forum guidelines)) but after 4 weeks the issue did not get resolved.
    After the Wellsfargo claim failed I filed two new claim numbers with Best Buy in hopes that working with Best Buy:
    1. Best Buy Claim # (removed per forum guidelines)
    2. Best Buy Claim # (removed per forum guidelines)
    I also printed the following documents on 06/1/14 and presented them to the store manager for review:
    -Bank account statement showing the two charges 4 minutes apart.
    -A Best Buy Pick-up Acknowledgement
    -A standard Best Buy receipt
    -The return slip from the return on 01/02/14.
    -Screen captures of my email pre-order acknowledgement
    -Screen captures of my email pick-up acknowledgment.
    After spending 2 hours at the service desk I was denied a refund because Best Buy claimed two Xbox One -Day One Edition's were purchased by me, 4 minutes apart, however, Best Buy could only provide one serial number for the transaction. I stated that the claim could easily be settled if they provided the two serial numbers in their system that were sold to me with my signatures. They could not. It is frusterating as the customer because I know there was only one serial number involved in the transaction.
    I then filed a claim with the Better Business Bureau. Best Buy responded that their records show no inventory adjustments therefore they will not issue a refund. To prove that they sold me two xboxs they could simply provide the two serial numbers that they received payment for. Best Buy will not do this because they know they only have proof of one serial number in the transaction.
    I consider Best Buy's response unethical. I don't want to believe that they are in the business of stealing but their lack of understanding and willingness to entertain the possibility that they made a mistake is convincing me otherwise. If you can't prove you sold two items, you have no business in charging for two items. I can prove that I have been charged twice in error. I was also disappointed that they did not address the facts in my claim. Best Buy is losing a customer of over 20 years.
    Thank you for your time in reading my message.

    Hello Consumer777,
    I sincerely appreciate the amount of detail you’ve provided in your post. It appears you’ve been dealing with this scenario for quite some time, and I thank you for bringing it to our attention on the forums.
    I’ve reviewed your case history with Best Buy in regards to this issue, as well as the details of the Better Business Bureau (BBB) case that was opened. We provided our definitive response to the BBB and Best Buy’s decision on the matter has not changed.
    Thank you for sharing your feedback on the forums.
    Sincerely,
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Charged twice for Slider Lock to be upgraded to paid version but application not downloaded

    I was on BB Applications and decided to buy the paid version of the slider lock, I used my credit card to buy this application, now my credit card has been charged twice for this application and all I have got is an error message stating that there was an internal error and so I should try again later, I have already tried twice, each time you try, your credit card gets charged and you get the error message.The support website for slider lock is : www.getempower.com and it is a product by Ajani Infotech Private Ltd , and so i tried contacting them and sent them e-mails but all in vain it seems as I did not get any response from anywhere and also even after being charged twice for the same application, did not get anything from the company. Can someone please forward this matter to the concerned authorities and can i get the paid version and also refund for the money charged in access?
    Please reply back on my mail : Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.
    Awiting your reply,
    Anuj Malik

    Hello!
    I have found your case and appears one of our teams from corporate has been trying to contact you for the past 2 days with the provided contact # we have on file.  If there is a alternate phone # we can reach you to resolve this issue, please send me a private message with that number.  Thanks!

  • Charged Twice for an album

    I was charged twice for an album.
    An album, not a song.
    $12.95 US Dollars
    Before anyone responds with this link
    http://www.apple.com/support/itunes/ww/index.html
    let me assure I've entered my complaint twice and all I get is an auto generated email saying that someone will get back to me.
    If this doesn't get handled properly in the next day or two I'm going to not only never use iTunes again but ditch the apple platform all together.
    I called the number that appeared on my bank statement but it was just a recording to go to the aforementioned web page.
    I'm pretty upset right now and feel totally powerless. A company this big should have a helpdesk to call for this crap.

    I assume this is the customer service form you used.
    As users like yourself on this user-to-user discussion forum, we cannot solve problems like you are having. All we can do is point you in the direction to get help.

  • Credit Card billed and charged twice for a Single ...

    Dear All,
    I bought skype credit (Calling India 120min/month, 3 months subscrption) over the internet on my credit card and have been charged twice but only recieved a single credit to my account.
    This happened first in Mar'14, and i just ignored.
    When this happed again in Jun'14, I contacted my Bank and they said to contact skype but as there is not a phone number I am here. I use Skype to keep in touch with family overseas and to not have credit is tough. Now this Sep'14 again i have been charged twice for the same subscription.
    I want all these amounts to be refunded, immediately.
    I have tried everything possible except to email Bill Gates. 
    Now this community is the only resort please Help...
    Look forward to hearing from you.
    Thanks and Regards

    These are user-to-user forums, you are not talking to Apple here.
    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I got charge twice for purchasing a itune application, is there any number i can call?

    I got charged twice for purchasing a itune application, is there any number I can call?

    The iTunes Store does not have phone support. Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report your issue to the iTunes Store.
    Regards.

  • I bought a song and i never got it but i was charged twice for it.

    i bought a song and i never got it but i was charged twice for it. i called itunes support number and they told me that they cant help me, and i dont know how to fix it. i hate i tunes sometimes.

    Apple just released an update to erradicate the problem. Check your software updates.

  • I got charged twice for a movie (Safe House).  Can i get a refund for that?  we were not able to finish the movie and now were trying to watch it again.  We have an hour left, however the apple tv is still loading the movie again for 2 hrs

    i got charged twice for a movie (Safe House).  Can i get a refund for that?  we were not able to finish the movie last night, and now we're trying to watch it again.  We have an hour left, however the apple tv is still loading the movie again for 2 hrs & 46 mins.

    Welcome to the Apple Community.
    Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

  • HT204088 An album downloaded twice on my iTunes and I'm charged twice for the album.  I want a refund for one of the charges.

    An album downloaded twice on my iTunes and I'm charged twice for the album.  I want a refund for one of the charges.  How do I do this?

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1424 I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

    I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

    Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

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