Charged £1.50 for not making calls... but we are!

Hello, we have been with BT for about 3 months. We paid for 12 months of line rental and have a unlimited phone/10GB broadband package.
We have been chaged every single month for not making the minimum number of calls per month, however we are making a couple of calls each week and one month in paticular we made quite alot as a family member was in hospital. We started to record the calls but gave up at about 10 because it was inconvinient.
The customer service people (whom we are calling from this phone we are not making any calls from!) repeatedly tell us over and over that we are not making calls... but we are!
Does anyone know what is happening here?
Solved!
Go to Solution.

If your calls are being billed to the wrong company, try prefixing your calling number with 1280, that will ensure that the call gets routed via BT. Then see if the calls appear on your bill.
If they do, then somehow your calls are still being billed to TalkTalk, and you may have a nasty surprise when they bill you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Hi, I was just trying to install pychosynth from AUR via yaourt, but configure just keeps complaining about SoundTouch and Liblo not being installed, however they are.
I tried to fix it by downloading Debian's Lenny libSoundTouch .deb file and then extracting the libs and links to /usr/lib but there was no luck anyways.
Here is my configure output:
checking for a BSD-compatible install... /bin/install -c
checking whether build environment is sane... yes
checking for a thread-safe mkdir -p... /bin/mkdir -p
checking for gawk... gawk
checking whether make sets $(MAKE)... yes
checking for g++... g++
checking for C++ compiler default output file name... a.out
checking whether the C++ compiler works... yes
checking whether we are cross compiling... no
checking for suffix of executables...
checking for suffix of object files... o
checking whether we are using the GNU C++ compiler... yes
checking whether g++ accepts -g... yes
checking for style of include used by make... GNU
checking dependency style of g++... gcc3
checking build system type... i686-pc-linux-gnu
checking host system type... i686-pc-linux-gnu
checking for gcc... gcc
checking whether we are using the GNU C compiler... yes
checking whether gcc accepts -g... yes
checking for gcc option to accept ISO C89... none needed
checking dependency style of gcc... gcc3
checking for a sed that does not truncate output... /bin/sed
checking for grep that handles long lines and -e... /bin/grep
checking for egrep... /bin/grep -E
checking for ld used by gcc... /usr/bin/ld
checking if the linker (/usr/bin/ld) is GNU ld... yes
checking for /usr/bin/ld option to reload object files... -r
checking for BSD-compatible nm... /usr/bin/nm -B
checking whether ln -s works... yes
checking how to recognize dependent libraries... pass_all
checking how to run the C preprocessor... gcc -E
checking for ANSI C header files... yes
checking for sys/types.h... yes
checking for sys/stat.h... yes
checking for stdlib.h... yes
checking for string.h... yes
checking for memory.h... yes
checking for strings.h... yes
checking for inttypes.h... yes
checking for stdint.h... yes
checking for unistd.h... yes
checking dlfcn.h usability... yes
checking dlfcn.h presence... yes
checking for dlfcn.h... yes
checking how to run the C++ preprocessor... g++ -E
checking for g77... no
checking for xlf... no
checking for f77... no
checking for frt... no
checking for pgf77... no
checking for cf77... no
checking for fort77... no
checking for fl32... no
checking for af77... no
checking for xlf90... no
checking for f90... no
checking for pgf90... no
checking for pghpf... no
checking for epcf90... no
checking for gfortran... gfortran
checking whether we are using the GNU Fortran 77 compiler... yes
checking whether gfortran accepts -g... yes
checking the maximum length of command line arguments... 98304
checking command to parse /usr/bin/nm -B output from gcc object... ok
checking for objdir... .libs
checking for ar... ar
checking for ranlib... ranlib
checking for strip... strip
checking if gcc supports -fno-rtti -fno-exceptions... no
checking for gcc option to produce PIC... -fPIC
checking if gcc PIC flag -fPIC works... yes
checking if gcc static flag -static works... yes
checking if gcc supports -c -o file.o... yes
checking whether the gcc linker (/usr/bin/ld) supports shared libraries... yes
checking whether -lc should be explicitly linked in... no
checking dynamic linker characteristics... GNU/Linux ld.so
checking how to hardcode library paths into programs... immediate
checking whether stripping libraries is possible... yes
checking if libtool supports shared libraries... yes
checking whether to build shared libraries... yes
checking whether to build static libraries... yes
configure: creating libtool
appending configuration tag "CXX" to libtool
checking for ld used by g++... /usr/bin/ld
checking if the linker (/usr/bin/ld) is GNU ld... yes
checking whether the g++ linker (/usr/bin/ld) supports shared libraries... yes
checking for g++ option to produce PIC... -fPIC
checking if g++ PIC flag -fPIC works... yes
checking if g++ static flag -static works... yes
checking if g++ supports -c -o file.o... yes
checking whether the g++ linker (/usr/bin/ld) supports shared libraries... yes
checking dynamic linker characteristics... GNU/Linux ld.so
(cached) (cached) checking how to hardcode library paths into programs... immediate
appending configuration tag "F77" to libtool
checking if libtool supports shared libraries... yes
checking whether to build shared libraries... yes
checking whether to build static libraries... yes
checking for gfortran option to produce PIC... -fPIC
checking if gfortran PIC flag -fPIC works... yes
checking if gfortran static flag -static works... yes
checking if gfortran supports -c -o file.o... yes
checking whether the gfortran linker (/usr/bin/ld) supports shared libraries... yes
checking dynamic linker characteristics... GNU/Linux ld.so
(cached) (cached) checking how to hardcode library paths into programs... immediate
checking for pkg-config... /usr/bin/pkg-config
checking pkg-config is at least version 0.9.0... yes
checking for LIBLO... no
checking for LIBXML... yes
checking for SNDFILE... yes
checking for SOUNDTOUCH... no
checking for VORBIS... yes
checking sys/soundcard.h usability... yes
checking sys/soundcard.h presence... yes
checking for sys/soundcard.h... yes
checking for ALSA... yes
checking for JACK... yes
checking for OGRE... yes
checking for CEGUI... yes
checking for CEGUIOGRE... yes
checking for OIS... yes
configure: error:
*** You need libSoundTouch to compile the program.
*** Install it and run this script again.
make: *** No se especificó ningún objetivo y no se encontró ningún makefile. Alto.
And here's the AUR package I'm using:
http://aur.archlinux.org/packages.php?ID=16898
Thanks for your continued help

Ok, good and bad news.
It seems that it was missing some development libreries to compile, and because I couldn't find them elsewhere I decided to grab them from Debian's site, so I took lenny's libsoundtouch1-dev package and manually installed it, so now I get this while building:
checking for a BSD-compatible install... /bin/install -c
checking whether build environment is sane... yes
checking for a thread-safe mkdir -p... /bin/mkdir -p
checking for gawk... gawk
checking whether make sets $(MAKE)... yes
checking for g++... g++
checking for C++ compiler default output file name... a.out
checking whether the C++ compiler works... yes
checking whether we are cross compiling... no
checking for suffix of executables...
checking for suffix of object files... o
checking whether we are using the GNU C++ compiler... yes
checking whether g++ accepts -g... yes
checking for style of include used by make... GNU
checking dependency style of g++... gcc3
checking build system type... i686-pc-linux-gnu
checking host system type... i686-pc-linux-gnu
checking for gcc... gcc
checking whether we are using the GNU C compiler... yes
checking whether gcc accepts -g... yes
checking for gcc option to accept ISO C89... none needed
checking dependency style of gcc... gcc3
checking for a sed that does not truncate output... /bin/sed
checking for grep that handles long lines and -e... /bin/grep
checking for egrep... /bin/grep -E
checking for ld used by gcc... /usr/bin/ld
checking if the linker (/usr/bin/ld) is GNU ld... yes
checking for /usr/bin/ld option to reload object files... -r
checking for BSD-compatible nm... /usr/bin/nm -B
checking whether ln -s works... yes
checking how to recognize dependent libraries... pass_all
checking how to run the C preprocessor... gcc -E
checking for ANSI C header files... yes
checking for sys/types.h... yes
checking for sys/stat.h... yes
checking for stdlib.h... yes
checking for string.h... yes
checking for memory.h... yes
checking for strings.h... yes
checking for inttypes.h... yes
checking for stdint.h... yes
checking for unistd.h... yes
checking dlfcn.h usability... yes
checking dlfcn.h presence... yes
checking for dlfcn.h... yes
checking how to run the C++ preprocessor... g++ -E
checking for g77... no
checking for xlf... no
checking for f77... no
checking for frt... no
checking for pgf77... no
checking for cf77... no
checking for fort77... no
checking for fl32... no
checking for af77... no
checking for xlf90... no
checking for f90... no
checking for pgf90... no
checking for pghpf... no
checking for epcf90... no
checking for gfortran... gfortran
checking whether we are using the GNU Fortran 77 compiler... yes
checking whether gfortran accepts -g... yes
checking the maximum length of command line arguments... 98304
checking command to parse /usr/bin/nm -B output from gcc object... ok
checking for objdir... .libs
checking for ar... ar
checking for ranlib... ranlib
checking for strip... strip
checking if gcc supports -fno-rtti -fno-exceptions... no
checking for gcc option to produce PIC... -fPIC
checking if gcc PIC flag -fPIC works... yes
checking if gcc static flag -static works... yes
checking if gcc supports -c -o file.o... yes
checking whether the gcc linker (/usr/bin/ld) supports shared libraries... yes
checking whether -lc should be explicitly linked in... no
checking dynamic linker characteristics... GNU/Linux ld.so
checking how to hardcode library paths into programs... immediate
checking whether stripping libraries is possible... yes
checking if libtool supports shared libraries... yes
checking whether to build shared libraries... yes
checking whether to build static libraries... yes
configure: creating libtool
appending configuration tag "CXX" to libtool
checking for ld used by g++... /usr/bin/ld
checking if the linker (/usr/bin/ld) is GNU ld... yes
checking whether the g++ linker (/usr/bin/ld) supports shared libraries... yes
checking for g++ option to produce PIC... -fPIC
checking if g++ PIC flag -fPIC works... yes
checking if g++ static flag -static works... yes
checking if g++ supports -c -o file.o... yes
checking whether the g++ linker (/usr/bin/ld) supports shared libraries... yes
checking dynamic linker characteristics... GNU/Linux ld.so
(cached) (cached) checking how to hardcode library paths into programs... immediate
appending configuration tag "F77" to libtool
checking if libtool supports shared libraries... yes
checking whether to build shared libraries... yes
checking whether to build static libraries... yes
checking for gfortran option to produce PIC... -fPIC
checking if gfortran PIC flag -fPIC works... yes
checking if gfortran static flag -static works... yes
checking if gfortran supports -c -o file.o... yes
checking whether the gfortran linker (/usr/bin/ld) supports shared libraries... yes
checking dynamic linker characteristics... GNU/Linux ld.so
(cached) (cached) checking how to hardcode library paths into programs... immediate
checking for pkg-config... /usr/bin/pkg-config
checking pkg-config is at least version 0.9.0... yes
checking for LIBLO... no
checking for LIBXML... yes
checking for SNDFILE... yes
checking for SOUNDTOUCH... yes
checking for VORBIS... yes
checking sys/soundcard.h usability... yes
checking sys/soundcard.h presence... yes
checking for sys/soundcard.h... yes
checking for ALSA... yes
checking for JACK... yes
checking for OGRE... yes
checking for CEGUI... yes
checking for CEGUIOGRE... yes
checking for OIS... yes
configure: creating ./config.status
config.status: creating libpsynth.pc
config.status: creating Makefile
config.status: creating doc/Doxyfile
config.status: creating src/Makefile
config.status: creating data/Makefile
config.status: creating libpsynth/Makefile
config.status: creating libpsynth/version.h
config.status: creating config.h
config.status: executing depfiles commands
* Psychosynth 0.1.1: Automatic configuration OK.
* Configuration summary:
* 3D client (psynth3d) ..... yes
* CLI client (psynth) ...... no
* OSC support: ............. no
* XML config support: ...... yes
* SoundTouch support: ...... yes
* PCM support: ............. yes
* OGG support: ............. yes
* OSS support: ............. yes
* ALSA support: ............ yes
* Jack support: ............ yes
* Translations: ............ Not suported.
* Installation directories:
* Program: ................. NONE/bin
* Data: .................... /usr/share/psychosynth
* Library: ................. NONE/lib
* Includes: ................ /usr/include/libpsynth
* Type 'make' to compile.
* Then type 'make install' to install.
* Have fun!
make all-recursive
make[1]: se ingresa al directorio `/tmp/yaourt-tmp-ltsmash/aur-psychosynth/psychosynth/src/psychosynth-0.1.1'
Making all in libpsynth
make[2]: se ingresa al directorio `/tmp/yaourt-tmp-ltsmash/aur-psychosynth/psychosynth/src/psychosynth-0.1.1/libpsynth'
/bin/sh ../libtool --tag=CXX --mode=compile g++ -DHAVE_CONFIG_H -I. -I.. -I/usr/include/libxml2 -I/usr/include/alsa -march=i686 -mtune=generic -O2 -pipe -MT libpsynth_la-Director.lo -MD -MP -MF .deps/libpsynth_la-Director.Tpo -c -o libpsynth_la-Director.lo `test -f 'psynth/Director.cpp' || echo './'`psynth/Director.cpp
mkdir .libs
g++ -DHAVE_CONFIG_H -I. -I.. -I/usr/include/libxml2 -I/usr/include/alsa -march=i686 -mtune=generic -O2 -pipe -MT libpsynth_la-Director.lo -MD -MP -MF .deps/libpsynth_la-Director.Tpo -c psynth/Director.cpp -fPIC -DPIC -o .libs/libpsynth_la-Director.o
In file included from ../libpsynth/common/ControlBuffer.h:27,
from ../libpsynth/object/Object.h:33,
from ../libpsynth/table/Patcher.h:30,
from ../libpsynth/table/Table.h:32,
from ./psynth/Director.h:29,
from psynth/Director.cpp:24:
/usr/lib/gcc/i686-pc-linux-gnu/4.3.0/../../../../include/c++/4.3.0/cstring:80: error: '::memchr' has not been declared
/usr/lib/gcc/i686-pc-linux-gnu/4.3.0/../../../../include/c++/4.3.0/cstring:81: error: '::memcmp' has not been declared
/usr/lib/gcc/i686-pc-linux-gnu/4.3.0/../../../../include/c++/4.3.0/cstring:82: error: '::memcpy' has not been declared
/usr/lib/gcc/i686-pc-linux-gnu/4.3.0/../../../../include/c++/4.3.0/cstring:83: error: '::memmove' has not been declared
/usr/lib/gcc/i686-pc-linux-gnu/4.3.0/../../../../include/c++/4.3.0/cstring:84: error: '::memset' has not been declared
/usr/lib/gcc/i686-pc-linux-gnu/4.3.0/../../../../include/c++/4.3.0/cstring:85: error: '::strcat' has not been declared
/usr/lib/gcc/i686-pc-linux-gnu/4.3.0/../../../../include/c++/4.3.0/cstring:86: error: '::strcmp' has not been declared
/usr/lib/gcc/i686-pc-linux-gnu/4.3.0/../../../../include/c++/4.3.0/cstring:87: error: '::strcoll' has not been declared
/usr/lib/gcc/i686-pc-linux-gnu/4.3.0/../../../../include/c++/4.3.0/cstring:88: error: '::strcpy' has not been declared
/usr/lib/gcc/i686-pc-linux-gnu/4.3.0/../../../../include/c++/4.3.0/cstring:89: error: '::strcspn' has not been declared
/usr/lib/gcc/i686-pc-linux-gnu/4.3.0/../../../../include/c++/4.3.0/cstring:90: error: '::strerror' has not been declared
/usr/lib/gcc/i686-pc-linux-gnu/4.3.0/../../../../include/c++/4.3.0/cstring:91: error: '::strlen' has not been declared
/usr/lib/gcc/i686-pc-linux-gnu/4.3.0/../../../../include/c++/4.3.0/cstring:92: error: '::strncat' has not been declared
/usr/lib/gcc/i686-pc-linux-gnu/4.3.0/../../../../include/c++/4.3.0/cstring:93: error: '::strncmp' has not been declared
/usr/lib/gcc/i686-pc-linux-gnu/4.3.0/../../../../include/c++/4.3.0/cstring:94: error: '::strncpy' has not been declared
/usr/lib/gcc/i686-pc-linux-gnu/4.3.0/../../../../include/c++/4.3.0/cstring:95: error: '::strspn' has not been declared
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/usr/lib/gcc/i686-pc-linux-gnu/4.3.0/../../../../include/c++/4.3.0/cstring:109: error: '::strpbrk' has not been declared
/usr/lib/gcc/i686-pc-linux-gnu/4.3.0/../../../../include/c++/4.3.0/cstring:115: error: '::strrchr' has not been declared
/usr/lib/gcc/i686-pc-linux-gnu/4.3.0/../../../../include/c++/4.3.0/cstring:121: error: '::strstr' has not been declared
In file included from ../libpsynth/table/Patcher.h:30,
from ../libpsynth/table/Table.h:32,
from ./psynth/Director.h:29,
from psynth/Director.cpp:24:
../libpsynth/object/Object.h: In destructor 'virtual psynth::Object::InSocket::~InSocket()':
../libpsynth/object/Object.h:141: error: 'for_each' was not declared in this scope
make[2]: *** [libpsynth_la-Director.lo] Error 1
make[2]: se sale del directorio `/tmp/yaourt-tmp-ltsmash/aur-psychosynth/psychosynth/src/psychosynth-0.1.1/libpsynth'
make[1]: *** [all-recursive] Error 1
make[1]: se sale del directorio `/tmp/yaourt-tmp-ltsmash/aur-psychosynth/psychosynth/src/psychosynth-0.1.1'
make: *** [all] Error 2
Have you got any ideas of what went wrong?
Thanks.

Embed fonts not available error (But they are available sysetm fonts)

Hello!
I tried to search and actually did found some answers regarding font problems, but they did not help. So I am explaining here my problem in hope that someone can help me.
My company bought a HP Xeon X3450 @ 2.8Ghz. @Gb RAM DD3 1333 with Windows 7 64-Bits version Professional.
We installed Adobe CS3 Suite on Windows 7 64-Bits version and the problems with fonts started.
We used to work with XP Professional before this new machine arrived and never had system fonts propblems with Adobe CS3 Suite.
Basically, what happens is:
When I try to open PDF files with embed fonts (system fonts susch as ARIAL for example) the program returns an error saying that the fonts are not installed/available, but checking the C:\windows\fonts, they are there and working fine on Office or other common application such as notepad for example.
I tried the workaround I found on these very forums of copying the fonts to the folder C:\Program Fils\Common Files\Adobe\Fonts and it still does not work.
Formated the HD and then installed Windows 7 32 bits (x86) and still have the same problems. All updates were made and applied to Adobe and Windows respectively for both 64 and 32 versions and the error still happens.
In resume, fonts are installed, they are system fonts but under Windows 7 64 or 32 bits versions they simply do not work when opening the PDF files with embed fonts.
-The PDFs had no problems before while running windows XP Professional.
-The PDFs open whithout any problems on machines with Windows Xp Professional.
-This is happening specifically in Adobe Illustrator CS3 and CS5 and Adobe Acrobat Professional 8 and 9.
Please, I urge for help since we don't know what to do anymore.
Thank you all who took time to read this and forgive my terrible english, it is not my first language.
Best regards,
Message was edited by: Andre Gurtovoi - Reason: added information.

Andre,
What I believe you have is 2 different versions of Arial, you old machine probably contains the version you need.
By old version, I mean one could by true type(XP), and another Opentype (WIn 7), and the error comes up. Even though they have they same name (Eg: Arial Bold).
There are even old version of fonts that are both of the same font technology format and have different FOND ID numbers(Eg: Frutiger was one that I often encountered, but you don't see this problem that much nowadays).

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