Charged £10 for a pack that I did not agree to

Hi, Earlier on today I topped up £10 onto my phone and EE automatically charged me for a £10 pack that I did not agree to in the first place. I would like to know if I can get a refund on this as I did not want the pack in the first place. Thanks,Keisha

Where did you get your PAYG SIM? Ones bought from EE usually come with a pre-installed Pack awaiting you to top-up.

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Charged for an app that I did not dowload - please help urgent!!!!

I have been charged for a ringtone that I did not purchase. I wne t back to my downloaded apps to see if I did it by mistake it is not even there. I was cahregd $3 for a song that I did not even know. Please help me what I can do to reverse this charge and protect myself for something like this happening again?

Hey perihan76,
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Thanks for the question.
Please fill out the information here regarding the application and someone will be in touch: https://consumersupport.webapps.blackberry.com/blackberrycommerce/main?ln=en
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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My ipad got a 1 line cracked at the corner side near the charging sight...went to a apple aothorized reseller...1st they advised me to contact online/call toll free support for the inquiries on my IPAD2 for the reason that i did not buy it in their store.

IS IT RIGHT THAT THE APPLE RESELLER CHARGED ME FOR THE FREIGHT PAYMENT OF MY IPAD2 FOR THE REASON THAT THEY FACILITATED THE REPAIR OF MY IPAD 2...IT IS STILL UNDER WARRANTY AND I BOUGHT IT ONLINE AND NOT IN THEIR STORE... IS THAT RIGHT?

it was not broken due to drop..we charged it and afterwardse we saw that there was a crack..if we drop it i think it will not only have a one small line...but anyway the authorized resseller facilitated the reporting of the complain of our ipad2...i think they have it pictured and send it to the apple.com...apple.com replied that my case is approved and still under warranty...they send it to the Authorized apple repair center...
I actually got a brand new ipad2...they replaced a new one..but they charged me for the FREIGHT for the reason that i did not buy it in their APPle store...that i bought it on Apple online...

I have been charged for music/downloads that I did not buy. Help?

I noticed that my account was charged for several downloads that I did not purchase. How can I straighten this out so I can purchase downloads. Has someone hacked onto my account? Should I cancel my credit card? Yikes!!
G4 Mac OS X (10.4.8)
G4 Mac OS X (10.4.8)

Contact the iTunes Music Store customer support department through the form at the bottom of this web page and explain the problem to them. They should then issue a credit to your account.
And you might want to change your password to your iTMS account, just in case someone has indeed gotten access to your account.

HT4009 I was charged for an app that I did not purchase / did not intend to purchase. It is very expensive and I need to have the funds refunded.

I was charged for an app that I did not purchase / did not intend to purchase. It is very expensive and need to have a refund!

http://www.apple.com/support/contact/

HT204088 I got billed for an app that I did not order

I got billed for an app that I did not order

Hi...
Follow the instructions here > How to report an issue with an iTunes Store purchase

I bought this very nice iMac. The first time I ever use a Apple product. Can someone please tell me where the delete key is on the keyboard. I cannot think for one moment that Apple did not provide for such a key. Please help.

I bought this very nice iMac. The first time I ever use a Apple product. Can someone please tell me where the delete key is on the keyboard. I cannot think for one moment that Apple did not provide for such a key. Please help.

The delete key does a backward delete because it is the natural way to delete while typing. May not be to you and the millions of youngsters who grew up with windows computers. When you are typing and want to delete that which you just typed you are already at the end and you delete back to where you want to re-type. When you go back to a document and want to delete a selection, you have to go to the end of the selection instead of the beginning. it's just the way its always been done on macs. it takes some getting use to.
If you select text to be deleted with your mouse then the delete key deletes the selected text. same for either delete key method.
It is not convenient when you tab to fields in a form. That why fn-delete does a forward delete.
Macs have a couple of keyboards. The small "wireless keyboard" only has the (backward) delete (fn-delete forward). The larger "Apple Keyboard with Numeric Keypad" has both a Delete (backwards) key beside the = abd it has the "delete >" key in the groups with fn, home, end, Pg up and Pg dn. This keyboard is best for users who have switched from windows or are familiar with the windows forward delete.

I just received an email with a receipt for a purchase that i did not do

i just received an email with a receipt for a purchase that i did not do
<Personal Information Edited by Host>

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here. I've asked the hosts to remove your email address and address from your post
If you didn't make it and nobody else has access to your iTunes account then you can contact iTunes Support via this link and ask them for help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Whom do u contact in itunes for an app that i did not buy

whom do u contact in itunes for an app that i did not buy

Start here -->> https://expresslane.apple.com/GetproductgroupList.do

HT204370 how do con i get a refund for a movie that i did not whant

how do con i get a refund for a movie that i did not whant

If you mean that you bought it by mistake then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View My Account (Store > View My Apple ID on iTunes 11) drop-down menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film, click the arrow to the left of it, click the 'Report a Problem' button :
and then the 'Report a Problem' link on its line :
and select 'inadvertently purchased' as the problem and fill in the details (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

I see charges on my iTunes account that I did not make.

Hello, I'm showing over 200 dollars of charges I did not make. In fact, my computer was being shipped back to me for school since the 17 of Feb. When I got it all up and running I open my email to see multiple charges of music on the 1st of March that I did not purchase. I consider myself a safe surfer and always keep windows and firefox updated, I also run noscript. I ran various anti trojan programs and spybot s&d in safemode and came up clean. I was in a rush to get to class so I was unable to call apple today before they closed.
What is apple's policy on something like this where multiple purchases were made on someone's account without them knowing about it? I plan on calling them in the morning but I would like some input on if this has happened to anyone else and what they did to rectify the situation.

Remove your CC info from your iTunes account, change your password and immediately notify your credit card company and dispute the charges.
What is apple's policy on something like this where multiple purchases were made on someone's account without them knowing about it?
Same as any other retailer with bogus charges. Your credit card company authorized the charges so it's up to you to dispute the charges with the credit card company and your CC company to contact Apple.
I plan on calling them in the morning
Don't waste your time. They will tell you to notify your CC company as would any other retailer.

I have been billed for an app that I did not order

I have been billed for an app that I have not ordered. What do I do to get the money refunded please?

Click here and ask the iTunes Store staff for a refund.
(105211)

HT4009 i was charged for a purchase that i did not order follow up number is30861120 all I want is either my chips that i was charged for or the money put backm into ,my account it was a mistake on ur part my account is good [bank] so please just put the

i got a reply to my complaint there were no other purchases going through my bank account except for the one for 39.99 and the 99.99 one i did do the 39.99 one but did not do the other one there is noone else in the house who touches my phone so please it was a mistake on ur part so please just put the charge for the 99.99 in my double down account because it was a mistake yesterday nothing else is wrong in my bank account except for that one thanl u wilma

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I have a charge on my itunes account that I did not authorize. Finding help for this type of problem from Apple or itunes is impossible. Who do I contact to get this charge taken off my account?

My checking account was debited by itunes for a subscription i did not order. How do I go about having it taken off? The entire Apple website and the itunes website is competely non-helpful for resolving problems. They should make their site equally as unfriendly when it comes to enticing you to buy their products.

You could simply type "Contact itunes support" into the google search bar. This would give you the link to contact itunes support.
Or you could just click the word Support at the top of this page, then click the link under Contact Apple Support.

I received charges on my credit card that I did not make. Amounts and days that I did not purchase anything from ITunes., I received charges on my credit card that I did not make. Amounts and days that I did not purchase anything from ITunes.

I have received charges on my credit card from ITunes for amounts that I have not made. There are 6 different purches on 3 different days. One day the two amounts were 20.95 and 20.96. The previous day the amounts were both 109.99. The day before that they were 139.99 and 99.99. I have tried to contact ITunes, but no answer. The statement on my credit card says APL*APPLE ITUNES STOR 866-712-7753 CA. I did not make any of these purchases, did not receive an e-mail about what was even bought on these days. Anyone else have this trouble and resolve it? Looks like I will be going to the bank today to cancel my card! Very disappointed in ITunes lack of security.

I have had the same problem with a credit card that I have never used at Apple. The amount was $21.23 and was described "MC Authorization 00112507 APL*APPLEITUNES STORE 2010-04-07 12.31.59" Apple's email help desk couldn't help me because the card isn't one of my stored cards. I was told to contact my bank.
It seems to me that somewhere in AppleLand there is a record of the charge which is still pending. I don't want to go through the hassle of changing cards.

Charged £10 for a pack that I did not agree to

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