Charged $150 for "FREE Professional Installation"

I just (as in today) signed up for the HD Preferred Plus XF Triple Play online which clearly states FREE Professional Installation. Fifteen minutes ago I got a confirmation email with a cost breakdown that included One-Time Installation Charges of $150. I called immediately and was told I would receive a credit for this amount, but I wanted to post here for posterity because I'll believe it when I see it. If you ordered and saw FREE installation, check your account and make sure you weren't charged. Will update this thread when I see (or don't see) the credit.

Hi joshrotenberg,
John is correct on this. The one-time charge you're referring to is a Deposit. Package you signed up for is coming with a free install.

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Charged $150 for "FREE Professional Installation"

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