Charged an annual subscription fee but not getting my product.

It would seem that Adobe have helped themselves to £12.70 from my bank account. When I look to see what it is for, it would seem that they have taken a renewal fee from me for Adobe PDF Export. OK, so I had this last year and it didnt work. When I go to an Adobe file and try to convert it to word it asks me to renew. I have seemingly already done this so why does it continually ask me to do it again. NOT HAPPY.

OK thank you for that. Actually just as you emailed this to me I was looking on a pdf document on my pc and I didnt actually realise I needed to be logged in to my account for it to be able to convert a pdf whilst I was using my laptop. So everytime I was asking it to convert a document to word it told me that I had to subsribe but when I am signed in, it locates my account and converts the document straight away.
Its a bit confusing and there is not much help on the adobe website, but a note on the blod might be helpful so idiots like me know that they have to be logged in for it to work!!!
Many thanks
Julie
From: Rave
To: Julie Davies
Sent: Friday, October 03, 2014 2:39 PM
Subject: Charged an annual subscription fee but not getting my product.
Charged an annual subscription fee but not getting my product.
created by Rave in Adobe ExportPDF - View the full discussion

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