Charged but didn't receive

I bought the subscription and was charged for i but was never sent an email or was able to use it because it still said i had insuffiecient funds. So i just bought the pay as you go and i was charged that as well and it still said i had insuffiencient funds. What do i because the subscription doesnt come up on my account but i was still charged for it so i cant cancel it and the pay as you go isnt posting either ?

You can contact Itunes store support for getting a posible refund; or contacting the developer of the app by going to the app page; going to reviews, and going to App Support....

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HT1541 Can you please put the 40,000 chips i bought for $4.99 on my account for the game called BIG FISH CASINO. I was charged but did not received the chips that i purchased :-(

Can you please put the 40,000 chips i bought for $4.99 on my account for the game called BIG FISH CASINO. I was charged but did not received the chips that i purchased :-(

You need to contact iTuens store support of teh game developers:
http://www.apple.com/support/itunes/contact/

I purchased adobe creative suite 5.5 master collection education edition but didn't receive a redemption code what can I do

I purchased adobe creative suite 5.5 master collection education edition but didn't receive a redemption code what can I do

Hi there,
Student and Teacher Licensing product codes are on the insert on the left side of the DVD sleeve.
See help here - https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html
^Ani

HT1933 Hello all! I bought an app on the apple store and eventhough it was charged on my credit card bill it still opens like if I had not purchased it. So I was charged but didn't get the app. I'm trying to report it but doesn't go through. What can I do

Hello all! I bought an app on the apple store and eventhough it was charged on my credit card bill it still opens like if I had not purchased it. So I was charged but didn't get the app. I'm trying to report it but doesn't go through. What can I do? Thx

you may delete this discussion. I fixed the issue

Purchased gift have been charged but recipient not received gifts even after resending

Purchased gift cards and have been charged but recipient not received them despite resending t least 6 times

They've checked the spam folder as well as the inbox on the email account that you sent them to ? If they aren't in spam either then try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I purchased my iPad and the apple care insurance from apples website, i received my iPad but didn't receive my apple care papers, should I have received any paperwork for that?

I purchased my iPad and the apple care insurance from apples website, I received my iPad but didn't receive my apple care papers, should I have received any paperwork for that?

When purchased together, AppleCare is automatically activated and applied to your device, so no proof or registration is usually required. Apple usually sends documentation of coverage after a few days, though. If you didn't receive the documentation, it may have been lost in the mail. You can confirm coverage here:
https://selfsolve.apple.com/agreementWarrantyDynamic.do
If that doesn't show the correct coverage (the expiration should be two years from your date of purchase) and it's been at least a couple of weeks since you purchased, call Apple support, ask to speak with someone in AppleCare Plan Administration, and explain the mistake to them.
Regards.

I should get a free gift card from Apple after a payment but didn't receive it

So I bought a product which gave me a free giftcard. I received an email which said the giftcard has been send, but I never received it...

I purchased a macbook pro early in august that supposedly gave me a $100 gift card that was supposed to be emailed to me.
after a couple of weeks, I checked the order status (having picked up the macbook pro at an apple store the day after the order was placed)......it told me the gift card was cancelled. I clicke the 'invoice' button and the invoice made no mention of the gift card at all. It basically vanished like a **** in the wind....no notice or anything.
I called apple, and very easily got a $100 credit for my purchase ... but it is stealing.....it is stealing no different than if I went to the apple store and took $100 worth of crap and can not be charged unless they can prove it through their inventory paperwork that everything was theirs, but then I can just give it back without being charged.
apple is no different than the thug on the street corner......if you're not careful, they will walk away with your money....don't ever be ashamed for going to walmart because its cheaper
macbook pro (8/2014)
macbook pro (10/2013)
macbook pro (5/2011)
macbook (4/2010)
mac mini (9/2009)
ipad 1st gen 64G (4/2009)
ipad 1st gen 64G (6/2009)
ipad 3rd gen 16G (10/2012)
ipad 3rd gen 16G (1/2013)
iphone 5s 32G (7/2014)
iphone 5s16G (5/2014)
iphone 5 16G (10/2012)
iphone 4s 16G (9/2012)
iphone 4s 16G (9/2012)
itouch 3rd gen 16G (12/2009)
itouch 3rd gen 16G (12/2009)
itouch 1st gen 8G (2/2008)
apple TV (10/2012)
airport express (12/2009)
iMac G4 (10/2002)
Power Mac 6100 (11/1995)
Mac 512K (12/1984)
........my first Android tablet (8/2014)

I forgot the password and i want to change it but didn't receive email

HOw can i change the password and didn't recieve email

Hi ayaf,
I am not sure if you have setup the security questions for your Apple Id, but if you did, you can answer those questions to reset your password right at the Forgot your Apple ID site. If you did not have that setup and are still not getting the verification email, refer to the second article to help you get it to get that password reset.
If you forgot your Apple ID password
http://support.apple.com/en-us/HT201487
If you didn't receive your verification or reset email
http://support.apple.com/en-us/HT201455
Regards,
-Norm G.

HT4009 I purchased coins in a Zynga slot game. I was charged but did not receive the purchase. What do I need to do?

I purchased coins in Zynga slots, was charged, but never received them. What do i need to do to get my money back?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Create ID - but didn't receive verification email

Yesterday i created a new Adobe ID for a new folio and content viewer (in accordance with best practice guidelines). No problem but I didn't receive the verification email. I've waited 24 hours and it still hasn't turned up. So I tried to log in and hit the forgot my password button and asked for a password reset email, and it hasn't turned up.
I've tested the email address from other services and it receives emails fine.
I thought that perhaps I hadn't setup the Adobe ID so tried to set it up again and it says it already exists.
Is there a way to get a new verification email? (the FAQs and Help tell me to login and change it, but of course i don't have a password as it is not verified).
Anyone help?

Did you check your Junk/Spam folder?

HT4009 I bought an in-app purchase but didn't receive what I was trying to buy But it took the money from my iTunes account how do I get this fixed

How do I get my money back on a in-app purchase
I didn't receive anything and it deducted from my iTunes account

Does the app have an IAP download option in that allows you to download them and/or does the developer's website have any info on it about what to do ? If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Made purchase but didn't receive it

Hello,
A week ago I bought 1200 gems from Clash of Clans game with 9.99$ and i haven't received them yet, I tried to contact Clash Of Clans many times but had no reply.
When I made the purchase I've received an email from Apple notifying me with the purchase, there is an option to report a problem, when I click that link, it open a web page, asks me to enter my email and password, I enter them, hit submit, and goes back to ask me to enter the email and password again.
So I can't report from there.
Any help please !!!!

You can try the 'report a problem' site to contact iTunes Support : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Signed up for $50 Gift Card Reserve but didn't receive gift cards.

I signed up for the offer ages ago when it was first mentioned. I had even received an email confirmation and I had signed up both lines in my family plan to make sure would be no mistakes. I went last week and added got 2 more phones added to my family plan both with new 2yr commitments. No representative knew anything about the offer which is normal from my local Best Buy. I had assumed maybe cards got mailed to me but while reading details page on offer I just saw that I should"ve gotten my cards right after I purchased phones. How do I get my gift card? I added not just 1 line but 2 so no reason I shouldn't have received. I was even asked at the Best Buy mobile department what were both the numbers to my account were. Anyone know what I should do in this situation?
Solved!
Go to Solution.

The promotion applies to the specific number you registered, whether you upgrade or port the number to a different carrier as a new line. But as Neihn mentioned, adding new numbers to an existing account was not part of the promotion.
Dan K. | Mobile Specialty Stores
Any opinions expressed in this post are those of
the author and do not represent Best Buy Co., Inc.

Charged but didn't buy anything

I recently got an iPod Touch and haven't used iTunes for more than burning CDs, but there was a fee of $5.34 that came up earlier. Is this a monthly fee with iTunes, or a glitch more than one person has experienced?

There are no fees for use of iTunes. I would find out what the charge is for and notify your credit card company. In addition I would contact iTunes Store support. You can do so here:
http://www.apple.com/support/itunes/contact.html

Purchased Skype Premium but didn't receive the US/...

Purchased Skype Premium to get unlimited US/Canada subscription. Skype Premium is delivered and shows in my purchase history but the unlimited US/Canada subscription does not appear. How can I resolve this? My account is not located in the US or Canada, is this the problem? Although I was logged in and when I selected Skype Premium it showed this subscription as a feature (which is why I bought it!). Thanks for any help!

Hi,
Currently Skype Premium bundle with Unlimited US&Canada is offered for US&Canada customers only. This is the reason why Unlimited US&Canada subscription was not included.
If you wish to call US or Canada then you can find available subscription for your location here: http://www.skype.com/go/subscriptions
You can request a refund if you wish to have Skype Premium refunded: https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Charged but didn't receive

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