Charged for a subscription no longer exist

I subscribed to an unlimited to china over a year ago, and have been charged automatically for $21.99/month. I just realized that option has been replaced by a much cheaper one. Can I get refund for it?

Hello,
According to your account you ordered a monthly Unlimited USA Subscription on March 4th 2014 which was renewed on April 1st 2014. If you did NOT order this please please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Does anyone know how to get Adobe to stop charging for a subscription that is no longer being used?

Does anyone know how to get Adobe to stop charging for a subscription that is no longer being used?

For full details on cancelling a membership and subscription see the following page:
Cancel your membership or subscription | Creative Cloud
Depending on where you are in your subscription cycle / membership and the type of membership
If you have an individual membership, and opted for the annual membership (lower monthly fee). If you are cancelling in the middle of your membership, then you would be billed 50% of what's left of your membership for the remainder of the year, basically that would then in $$s become more like having taken out a month-by-month membership (higher monthly membership fee).
If you are in the last month of your annual membership or your are on a month-by-month membership, you can log into your creative cloud account, cancel the plan yourself (no additional charges apply), by logging in with your Adobe ID and password, click your name in top left of screen and click on Manage Account.

I don't know of there is anyone than can fix this age old Apple problem. Does anyone know how to retrieve things under an old Apple ID when the email used for that account no longer exists? I am trying to update a number of apps that was bought under an

I don't know of there is anyone than can fix this age old Apple problem. Does anyone know how to retrieve apps under an old Apple ID when the email used for that account no longer exists & I can't remember the password? After speaking with Apple Acct. Security, I got the security Q right but my birthday was wrong! They wanted the serial number from my phone that was 3 iPhones ago! Seriously??!!
Any updated way to work around this? No Apple people can correct it.
Thanks,
Joe

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(122986)

HT4098 Charged for a subscription I did not have as an auto renewal

Hi I was charged for a subscription to the Sunday times paper however within my manage subscriptions the auto renewal is not selected how can I be reimbursed for this and how can I make sure this does not happen again. thank you

See here...
iTunes Store: Purchasing and managing auto-renewing subscriptions
1) Contact the Provider
If necessary...
2) Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Charged for annual subscription instead of 3-month...

I filled out the form for a Skype number. I asked for a 3 month (15€) subscription.
I changed my credit card details as they were out of date and then submitted the order.
OK, I should have checked, but having said "3 months" I expected it to stay that way.
I have now been charged for 1 year which will take my bank account into overdraft and cause me all sorts of problems. Is there a way to reverse the transaction and get what I originally asked for?

please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Charged for cancelled subscription

Dear Adobe,
much as I dislike the thought of posting my private business on an open forum, I have no choice in this matter as your chatlines hardley ever seem to be available.
I signed up for a one-month trial of Indesign CC, then decided to deactivate my subscription (well before the month was up) so that I would not be charged. I had the chat below which led me to believe I didn't need to take any more steps to ensure deactivation. But no, I have now been charged for a month's use, despite alerting Adobe that I wanted to unsubscribe and then uninstalling the program from my computer.
Please make sure I am unsubscribed and refund my credit card immediately.
I am very unhappy to see the number of people on these forums who have similar problems, so I will have a hard time ever trusting Adobe again.
Kate Horgan (Katya Ivanova).
General Info
Chat start time
Nov 3, 2014 6:36:35 AM EST
Chat end time
Nov 3, 2014 6:49:45 AM EST
Duration (actual chatting time)
00:13:09
Operator
Justin
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Justin'
Justin: Hello! Welcome to Adobe Customer Service.
Justin: Hi Katya.
Katya Ivanova: Hello, please cancel my membership
Justin: I understand that you wish to cancel your subscription. Let me check and help you with this.
Katya Ivanova: What do I need to do?
Justin: May I know the reason why you want to cancel the subscription?
Katya Ivanova: I'm not using it enough to justify the price.
Justin: I checked and see that there is no paid subscription under the account: [removed personal information]
Justin: May I know which subscription you are talking about?
Katya Ivanova: I signed up for the free month, but don't want to continue. Unless I cancel, I will be charged next month as far as I know. So I don't want that to go ahead. Thanks.
info: Your chat transcript will be sent to [removed personal information] at the end of your chat.
Katya Ivanova: Hello?
Justin: The subscription will be renewed only if you place new order after you get the notification. However, you can uninstall the applications and you will not be charged further.
Katya Ivanova: Okay, I will uninstall, thank you.
Justin: You are welcome.
Justin: Is there anything else I can help you with?
Justin: Are we still connected?
Katya Ivanova: Yes please can you tell me how to get rid of the Adobe updater? It's always on my menu bar.
Katya Ivanova: thanks
Justin: Once you uninstall the application, you will not get the update notifications.
Katya Ivanova: Okay, thank you. Bye bye.
Justin: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Message was edited by: Beverley Gray - removed personal information

Hi there
As the agent explained, there were no paid subscriptions under the account details you provided so there was nothing to cancel.
Could you please check and let me know if you used a different email address to sign up for the subscription.
Please send a private message with the details so I can look into this.
Kind regards
Bev

Getting charged for two subscriptions

I seem to be getting charged for a single subscription as well as my newly upgraded team subscription.
10-September-2014 (PT) – 09-October-2014 (PT)
2
Subtotal: AUD99.98
VAT/Tax: AUD0.00 Total: AUD99.98
and 14/9/14
Billed to:
~~~
~~~
~~~
AU
Tasmania
Membership details:
Creative Cloud membership (one-year)
Subtotal: 49.99 AUD
Tax/VAT: 0.00 AUD
Total payment today: 49.99 AUD
Can this be confirmed if it's happening or not?
Thanks,
Toby

Cancel the one you don't want
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Charged for magazine subscription

I have been charged for an apparently free 6 issue magazine subscription after only receiving 1 issue.
I have contacted the magazine company whom said it was an I tunes issue, so I contacted I tunes and still have no response. I do not want the subscription and definitely want the money returned as I have not received the goods I was informed I would receive. I have been greatly misinformed, mis sold and charged for services I have not agreed to.
I require a response and explanation from somebody.

If the subscription was represented as free, but you got charged anyway, that is one thing.
If you paid for something and "have not received the goods" that is a different thing.
Please be clear on what your point is, and then contact iTunes Customer Service.

Charged for mag subscription even though i had it turned off

I was charged for a mag subscription even though I had the auto renewal turned off

No there isn't. If you want to activate the Touch ID, you have to have a passcode for security purpose, in case the Touch ID fails. And, to use Touch ID on the App Store, it has to be active for unlocking the phone. While you can use it to unlock the phone and not use it for the App store, if you use it for the App store, you have to use it for both.

Charged for Skype Pro, no longer available

I was recently charged for Skype Pro, which is a discontinued feature. I have World Unlimited and don't need Skype Pro. How do I get my $3.00 back on my credit?

For the last one week, when i get the link from skype.com and drill through the link, it said "The mobile phone is not compatible". And i got the s60 symbian version's skype installable from my friend and tried t oinstall and use.
I received a warning message when i tried to install for compatibility check, i neglected and proceeded. I was not able to work with the installed one.
Finally and fortunately, ovi.nokia.com provided the compatibility version of skype which ia m using fine now.
Thanks for the reply,
Madasamy

HT4943 Yes. I have been charged for a subscription that will not download. Please tell me how to get a credit.

Please tell me what to do about a magazine that will not download. But yet I'm charged for this

http://www.apple.com/support/itunes/contact/

Was charged for a subscription I had asked to stop

I am being charged for something I did not buy? Why

Yes I have I am so tired of this ,,, I had ordered this in 2010,,, and sent
them a cancellation notice in 2012,, now it just pops up in my checking
account that they took the money out again,,,,, Thanks for your help,, I am
just going to get a new charge card. For some reason also,, I go into my
profile to take my info off and it won't do it,,, confusing ,, but there is
an answer somewhere !

I currently subscribe to Creative Cloud Photography. Do I understand that in order to get LR6 I must re-subscribe? Will I then be charged for two subscriptions?

I currently subscribe to the Photography option on Creative Cloud. Do I understand that in order to get LR6 I must re-subscribe? Will my original subscription be cancelled or updated?

Hi Barbara,
We would like to inform you that if you have existing Creative Cloud Photography subscription then you are entitled for LR CC,
Here is the link to download it.
Digital photography software | Download free Adobe Photoshop Lightroom CC trial
Thanks,
Atul Saini

Home Internet charge for Skype subscription

My home Internet provider has been charging me $5 a month for phone service and has now concluded that it is because I have a Skype subscription. Why am I being charged twice by Skype?

Hi, HailyMH, and welcome to the Community,
That your home internet service provider is charging you for phone service (a telephone number and presumably a rate plan associated with it) is not duplicate charging by Skype for a rate plan or outgoing call subscription on Skype. That you have duplicate telephony services, by two service providers, which many people do, seems to be the misunderstanding?
Regards,
Elaine
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I canceled my spotify trial, but was still charged for the subscription

I canceled my spotify " .99 cent for 3 months" subscription before the trial subscription ended and I was still charged the $9.99 premium on paypal. I canceled my subscription a day before it was scheduled to end. I need a refund.

Hey there and welcome to the community!
Head over to this contact form.
https://support.spotify.com/contact-spotify-support/
Support should get back to you within 24-48 hours. When they send you an email telling you to come to the community, reply back to it so you can get in touch with one of the staff.
Hope this helped and if you need anything else, just let me know!

Charged for a subscription no longer exist

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