Charged for an app that I did not dowload - please help urgent!!!!
I have been charged for a ringtone that I did not purchase. I wne t back to my downloaded apps to see if I did it by mistake it is not even there. I was cahregd $3 for a song that I did not even know. Please help me what I can do to reverse this charge and protect myself for something like this happening again?
Hey perihan76,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Please fill out the information here regarding the application and someone will be in touch: https://consumersupport.webapps.blackberry.com/blackberrycommerce/main?ln=en
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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http://www.apple.com/support/contact/
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G4 Mac OS X (10.4.8)Contact the iTunes Music Store customer support department through the form at the bottom of this web page and explain the problem to them. They should then issue a credit to your account.
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I got billed for an app that I did not order
Hi...
Follow the instructions here > How to report an issue with an iTunes Store purchase -
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whom do u contact in itunes for an app that i did not buy
Start here -->> https://expresslane.apple.com/GetproductgroupList.do
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Click here and ask the iTunes Store staff for a refund.
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I hadnt updated my bank info when i moved. I finally got aroud to it and also on my itunes. I was charged for the album that did not download. Help please.
Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the iTunes Store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases. -
i got a reply to my complaint there were no other purchases going through my bank account except for the one for 39.99 and the 99.99 one i did do the 39.99 one but did not do the other one there is noone else in the house who touches my phone so please it was a mistake on ur part so please just put the charge for the 99.99 in my double down account because it was a mistake yesterday nothing else is wrong in my bank account except for that one thanl u wilma
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I am being charged for I tunes , on my credit card, I need this to stop immediately. Please help me do this.
Contact the card’s issuer. If the items you’re being charged for appear in your iTunes Store purchase history, click here and contact the iTunes Store staff as well.
(125543) -
Apple deleted my account when I made a complaint about being charged for apps that I did not order. They said that my account had been compromised and it was in my best interests to delete it for security reasons! I am convinced the operator deleted my account out of sheer malice because I complained - can anyone advise?
No. It would have been done for security reasons. You notified them that money was being unknowingly taken from your account, so they froze it.
Change your Apple ID here
And also check for unusual activity on your credit card with your bank. Change all your security password while you are at it.
Pete -
IS IT RIGHT THAT THE APPLE RESELLER CHARGED ME FOR THE FREIGHT PAYMENT OF MY IPAD2 FOR THE REASON THAT THEY FACILITATED THE REPAIR OF MY IPAD 2...IT IS STILL UNDER WARRANTY AND I BOUGHT IT ONLINE AND NOT IN THEIR STORE... IS THAT RIGHT?
it was not broken due to drop..we charged it and afterwardse we saw that there was a crack..if we drop it i think it will not only have a one small line...but anyway the authorized resseller facilitated the reporting of the complain of our ipad2...i think they have it pictured and send it to the apple.com...apple.com replied that my case is approved and still under warranty...they send it to the Authorized apple repair center...
I actually got a brand new ipad2...they replaced a new one..but they charged me for the FREIGHT for the reason that i did not buy it in their APPle store...that i bought it on Apple online... -
You are charging me $3.98 for itunes charges that i did not authorition please return me money to my card, because i have not order anything.
I'm just a guy killing time, browsing the internet while watching MSNBC. I have no access to your iTunes account and did nothing of the sort. Contact the iTunes store at
expresslane.apple.com -
I was charged for an App that was presented as being free.Has this happened to anyone else and what did you do?
You were charged for downloading it (some apps allow you to make in-app purchases within them to unlock extra features) ?
If when downloading it then does a purchase price show on your purchase history : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases (the most recent purchase is above the list).
Of did you add or change your credit card details on your iTunes account when downloading the app ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If you have been charged when you shouldn't have then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
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If the app is G-Toolkit and you have a Gmail app on your iPhone, delete the Gmail app. Apparently the G-Tool kit is tied to a Gmail app. From searching the web my impression is that G-Toolkit is not spyware and is from a legitimate company that produces app for several platforms.
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Why should you not be charged?
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