Charged for an Apple TV Movie Rental that Never Downloaded!

A week ago or so my wife wanted to rent a movie on the Apple TV.  I attempted to rent it and kept getting an error message saying something about that we couldn't rent it at that time.  Well, we forgot about it and got back to our busy lives.  Well, today I get an email with the billing for that so called rental.  We never downloaded nor even watched the movie.  And now, I can't contact anyone to fix the billing problem!  The "Report a Problem" link in the email attempts to open the iTunes Store on my 4s then the phone says that It Can't Open the iTunes Store!  It refuses to open the Store!!!!  Really?  So then, I pulled up billing in iTunes on the PowerBook and found the rental and again clicked "Report a Problem".  Absolutely nothing happens...well, the Report a Problem disappears and that's it.  Can someone please remove this charge for a non-existant rental on my account?  Or at least tell me who to contact who can help me?

"So then, I pulled up billing in iTunes on the PowerBook and found the rental and again clicked "Report a Problem".  Absolutely nothing happens...well, the Report a Problem disappears and that's it!"
I did that! Shouldn't a dialogue box appear or something where I can give a description of the problem?

Similar Messages

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    Message was edited by: McGinty

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