Charged for an In-App Purchase that did not upload to my iPad

Last night I tried to download a Skyland Lost Islands In-App Purchase for my son - the first time through it did not work.  It took me to the iTunes Store and I entered my password and confirmed my credit card details.  It then opened the iTunes store page and there it stayed.
I reopened the game and no gems were delivered.
I then repeated the process a second time and the gems were delivered.
This morning I received an invoice for two charges but only received 1 delivery.
I am extremely disappointed that I am being shunted from help page to help page but no way of emailing an accounts department.
Please help resolve this - Order ID: MH9WDNXFL3

You can try the 'report a problem' page to contact iTunes Support (we are fellow users here on these forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • Was charged for an In-App purchase, but did not receive it.

    While playing The Simpons - Tapped Out, I made an In-App Purchase of $9.99, and while it was being processed the game dropped me and went back to my homescreen, and then a dialog box popped up that said "Purchase Made".  Went back into the game and nothing, so did the purchase again and 2nd time it worked. 
    Just checked my iTunes bill and was charged twice, can I get my money refunded?

    Only way to find out is to ask. Contact iTunes support here:
    expresslane.apple.com

  • HT4009 I was charged for an in-app purchase that I did not intend to buy. Can I get a refund somehow?

    I was charged for an in-app purchase I did not intend to buy? How can I get a refund?

    Contact iTunes Customer Service via their web page: 
    http://www.apple.com/support/itunes/contact/

  • How can I get a refund for an in app purchase I did not want?

    How can I get a refund for an in app purchase I did not want?
    The app took over $35 from my account and there is no way this was authorized.  Please advise on how I can recover these funds.

    They did the same thing to me on 12/24/11. Apple overcharged me 3 times my purchase amount and have caused my bank account to be overdrawn!
    I called my bank to make a statement of unauthorized charges AND filed a complaint with the FTC (Federal Trade Commission). Apple provided no way to contact a live rep and the email reps have been useless...so they left me no other option.
    I think they do this to their customers very often. It is extremely dishonest.
    I actually posted the above info on this discussion community earlier today...and Apple deleted it! If that isn't an admission of guilt, I don't know what is.
    But seriously...best of luck.

  • TS1702 i want to get a refund for an in app purchase i did not recieve

    hiya how do i get a refund for an in app purchase not recieved i've contacted the vendor and they say contact apple but how?

    Here:
    http://www.apple.com/support/itunes/

  • I want to report a problem an IN app purchase i did not order

    I was charged for an IN -App purchase I did not order or want .It was purechased on my Itunes store credit.How do i get my credit Refunded.Thanks

    There is no guarantee as all sales are final but that would be the best bet.
    Or you can contact iTunes through here
    http://www.apple.com/support/itunes/contact/

  • Hi how I get the refund from the unauthorised in app purchase? I just bought the phone n had yr staff do the personal setup n end up I had been charged for the in apps purchased

    Hi how I get the refund from the unauthorised in app purchase? I just bought the phone at yr store few days ago n had yr staff do the personal setup n end up I had been charged for the in apps purchased. Pls help.

    yr store few days ago n had yr staff do the personal setup n end up I had been charged for the in apps purchased. Pls help.
    NOT at mine or anyone else's  here
    This is a User to User technical support community .There is no-one from Apple here and Apple neither read nor respond here
    Did you not work that out when you agreed to the terms of use of this community when joining today

  • HT4009 How do I get a refund for an In-App purchase that I didn't receive?

    Does anyone know how do I get a refund for an In-App purchase that I didn't receive?

    If the In-App is iGestA please contact me with email. I will give you a free code. The email is evaible on itunes store

  • I made an in app purchase and did not receive it, what do I have to do to fix this?

    I made an in app purchase and did not receive it, what do I have to fix this?

    To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
    I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells

  • I need to cancel the previous game purchase that is not uploaded yet.

    My niece plated games in my IPAD2 and accidentally purchase coins in the games but not continue since my credit card security # not entered. Now everytime I downloded free games it keeps on asking to provide the security key in order to continue the billing. I need to cancel the previous game purchase that is not uploaded ye, what will I do?

    Click here and request assistance.
    (63314)

  • Charged for slotomania in app purchase, but haven't received. How do I resolve?

    I would appreciate advise resolving issue where I purchased from slotomania (I believe it's called an in app  purchase), it was not the first Tim to do so on my iPad, but it kept saying it might take a few minutes.  The purchase / coins never came through, but my credit card was charged.  Even though they say to contact Apple for such things I did email them, but received no response of course.   I believe my husband also emailed Apple support.  Any thoughts on how to resolve this?  I'm talking about $99.00 or I would chalk it up to lessons learned, but I think it's significant.  Thanks.

    Hi CarrieLea,
    Contact iTunes Support using this link. If you follow the prompts, you will end up on a page where you can schedule a phone call:
    iTunes Support WorldWide
    Best of luck,
    GB

  • How do I re-download iTunes Music purchases that did not download completely?

    Hi there, I have purchased quite a few music tracks that did not download properly, i.e. they only downloaded partially.
    How can I re-dowload these tracks please?

    Welcome to Apple Support Communities
    You can redownload all your purchases through iTunes. See -> Download past purchases - Apple Support

  • HT201272 How do you get credit for an app you purchased that did not work. i deleted

    i purchased an app... called phone tracker gps. It did not work. it kept locating my phone no matter what phone number i put in.... i would like a refund plz!

    If you would of read the last line of the description for that app... it says:
    "It's without a doubt the best joke you can play on them with your device! For entertainment purpose only and does not provide true device locator functionality."
    It's meant to be a joke. You tell your friend your going to track them (while they are standing right in front of you) you punch in their number, and the app appears to hone in on their position. But of course its only using your location.

  • HT4009 I made an in-app purchase adn did not receive it, but was charged

    I made 2 in app purchases today, and did not receive them but I was charged for them. What do I do to get what I paid for or have the money refunded?

    To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
    I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells

  • HT4009 How can I get a refund for an In-App purchase, that I made by mistake, and I didn't use it?

    My son did purchase some token, In-App (almost $130), and I have to mention that is too easy for a 5 years old boy to buy In-App, after you Download a New App (SKYLANDERS CLOUD PATROL, v1.6.0);  for him, because the Account will remain open for couple of minutes.
    I know he used $10 of it, or so?!?!
    BUT, I want to know how can get the rest of it, back?
    I didn't let him play anymore after I've got that he bought lots of token, Or extra points.

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

Maybe you are looking for

  • The music in my iTunes library won't sync to my iPod touch

    I have a 32 GB 3rd iPod touch. And earlier after I had finished downloading some new music, I tried to sync my iPod. First it told me I had to restore my iPod, because it couldn't be read. I did. And three hours later, it was done. So once again, I p

  • Error while creation of BP

    Hi all,         while trying to add a BP, I'm getting an error,"The connected value was not found in table pricelists". I logged in as manager and set an alert to get a list  for BP creation. When i log in the database as a different user, then i'm u

  • How do I transfer PDF files from Adobe to my iPad?

    I need to transfer manuels to my Apple iPad from Adobe _ Reader but it is blocked by a password apparently set by Adobe.

  • PO Form Issue with Header Level Changes

    Issue: It has been observed that whenever changes are done in PO Header (e.g. Header Text), system prints Billing Address and Communications Details as blank. If the changes are made to Line Item level along with header then system prints the Billing

  • Aloha, i am trying to use the resume templates in pages, but its not in english.

    This is what i see: How do i get it to appear in english? I have already went to the inspector icon and then the Text icon to make sure it spell checks in english but i want all the templates to be shown to me in english. please help me accomplish th