Charged for app but can't download it

Hey I purchased an application off of ovi store today. It was Mr Recorder. I used my phone bill as the method of payment. I was charged and received the transaction ID number. The confirmation was 3 fold. I got a text, an email and checked my phone bill. The transaction was successful.
However the application did not download to my phone. I have an E63. When I go to the my stuff tab it only shows the free version of Mr Recorder, which I successfully downloaded to check if the full version would work.
What the hell is going on??????!!!!!!

Ther is a support button on the OVI store page. Click that then click on Contact us and explain your problem there. They are the only ones who can sort it out. Make sure you supply your transaction ID
Show your appreciation. Hit that kudos button real hard

Similar Messages

  • So im trying to buy logic pro and just recently put enough money in gift cards on my account but every time i click buy app and go to billing info and then click ok it just shoots me to the first screen and did not charge for app how can i buy it ?

    so im trying to buy logic pro and just recently put enough money in gift cards on my account but every time i click buy app and go to billing info and then click ok it just shoots me to the first screen and did not charge for app how can i buy it ?

    This may sound stupid, but I'm gonna throw it out there anyway. Is it possible, that if I have enough junk on my desktop it might disrupt the signal? It seems odd, but it kind of looks like my signal is strong and relatively steady now that I've cleaned my desktop. I do tend to get very cluttered. I use a lot of reference images and save text clippings to use later... it just piles up very quickly.
    So, I wonder if all that extra effort my system has to do keeping up with the junk might have something to do with the drop outs?

  • Trying to install pages app, but can't download iOS 5.0

    Trying to install "pages" app, but can't download iOS 5.0? Is iOS the same as iTunes updates?

    Is there a reason why you cannot download the update to iOS 5?
    When you connect the iPad to your computer and launch iTunes, you can select your iPad in the left sidebar of iTunes and then click on the summary tab on the right. Click on the Check for Update button - if iTunes does not present the update to you in a pop up window.

  • I Just bought Quicktime Pro for mac but can`t download Quicktime 7 for mac only for windows!

    I Just bought Quicktime Pro for mac but can`t download Quicktime 7 for mac only for windows!

    What version of Mac OS X are you running?

  • HT204088 Today I have purchased never line app but can not download. I rechecked with credit card center it paid already. How I should do. It can refund or not?

    I paid from credit card 3.98 usd already for line sticker only 1 item already but can not download.  It can refund or not?

    1. iTunes won't offer cloud downloads for songs that it "thinks" are in your library, even if it "knows" the files are missing. If you've exhaustively searched for the missing files and there is no prospect of repair by restoring to them to their original locations, or connecting to new ones, then delete that tracks that display both the missing exclamation mark and are of media kind Purchased/Protected AAC audio file. Don't hide from iTunes in the cloud when asked, close iTunes, then reopen. You can download from the cloud links or iTunes Store > Quicklinks > Purchased > Music > Not on this computer > All songs > Download all.
    2. Why? Not sure, perhaps 3rd party tools or accidental key presses combined with previously hidden warning messages when trying to organize the library. There is a hint that using the feature to downsample media as it is synced to a device may also be involved, though I've not replicated it. Whatever the reason a backup would protect your media.
    tt2

  • I have been charged for apps i did not download

    I have been charged for apps Idid  not download.

    This happend to me too. 10:30 am on March 4 an app was purchased, using my store credit and charging the remaining amount to my bank. I don't even have a smart phone that has apps. I have sent a request to Customer Service. Itunes has a security problem.

  • PAID FOR APP BUT UNABLE TO DOWNLOAD IT

    Hey, i am hoping someone here can help me - i have used the "contact us" option with ovi store a few times and still had no response (despite receiving auto acknowledgements each time along with a customer care feedback survey)
    I purchased an app on the ovi store, and have received my email receipt, but the download failed, the paid for app is not showing up in the 'my stuff' section for re-downloading, and it will not let me get it again without paying for it again 
    please help !!!

    Hi ,
    I have this problem too.
    Via Ovi Store on my e75 I bought a flashlight app.
    Payment went by SMS.
    After sending the automated sms's and receiving confirmation reports the app displayed a message about connection error (something) and nope nothing happens.
    no downloadable app.
    I checked billing online and the app was paid for.
    After the first error message I tried again.
    And because of  that I paid even twice for the app.
    Is there a way for refund?
    After a while I received a confirmations by SMS with a transaction codes.
    But I don't know what to do with it.
    grtnx Kris

  • I bought a album, and have been charged for it, but it wont download

    any body know what to do, when yu buy an album, but it wont download. And youve also been charged already

    How to report an issue with Your iTunes Store purchase

  • HT203200 I purchsed 2 albums and was charged for both, but only one downloaded to my Itunes account. The Billy Joel album did not even offer to download. It said there was a problem with the store at the end of the purchase.

    I recieved an error message during the purchase of an album, stating there was a problem with the apple store purchase. It led me to believe that the purchase did not go through, aas it never downloaded. A susequent purchase did go through and downloaded. How dod I retrieve the lost purchase?

    Have you received email receipts for them and/or do they show in your purchase history : http://support.apple.com/kb/HT2727
    They might just be temporary holding charges which will disappear off your card within a few days or so.
    If they do appear in your purchase history then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work (or if they are 'proper' charges but nothing appears on your history) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    For your credit card not being accepted (it is a credit card, not a debit card ?), then is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
    If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
    And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • Correct IPad PW for apps but will not download or install only installs via desktop

    Sequence is select Free, enter PW, shows installing, then goes back to free button without installing. My password is correct my ID is correct. This occurs on both iPhone and iPad but allows me to access the apps via my desktop and then sync.

    Please try the following. Go to Settings->iTunes & App Store
    Tap on your Apple ID at the top of the screen and select 'Sign Out' then re-enter your details and click Sign In, was it successful?
    If so try downloading again.
    Regards,
    Steve

  • I purchased an add on for muse but can't download it

    Unable to down load purchased add on

    There is no download button - the buttons in that page either show "Install" or "Remove" - installation is taken care of by the Creative Cloud desktop app.
    What is it showing in your activity stream in the Creative Cloud desktop app? If you have File Syncing turned on, I'd expect to see something like this:

  • HT3678 How do install this on my iPad? I paid for this but can't download it

    I don't know how to install QuickTime on my iPad. Have purchased it and have rego number but not sure where to go from here.
    Any help would be really appreciated.

    The iOS is a completely different OS than OS X. QuickTime for the Mac is not written to work on an iPad. There is no way to install it.

  • HT1657 I rented a movie and was charged for it, it started to download but says I do not have enough space.  I tried to delete it so I could download the SD version instead of the HD version but am unable to do that  what can I do???

    I rented a movie and was charged for it, it started to download but says I do not have enough space.  I tried to delete it so I could download the SD version instead of the HD version but am unable to do that  what can I do???

    Same thing happened to me ipad. Please someone fix it Apple.

  • I downloaded a new APP to my iPhone it appears on my screen but can't get it to appear on my wife's iPhone screen.  Her screens were initially full of Apps, I later made room for the new APP but can't get it to appear even after  making room for the new A

    I downloaded a new APP to my iPhone it appears on my screen but can't get it to appear on my wife's iPhone screen.  Her screens were initially full of Apps, I later made room for the new APP but can't get it to appear even after  making room for the new APp.  It can be opened, but I want the APP to be on her iPhone screen as well as on mine.  Help, please.

    Is the app downloaded on her phone also?

  • I have OS version 4.2.1, but can't download paid-for apps because they require OS 4.3. Also, it said in iTunes that my device was already up to date... Am I going crazy, or is there going to be an update?   I don't know what generation of iPot touch I hav

    I have OS version 4.2.1, but can't download paid-for apps because they require OS 4.3. Also, it said in iTunes that my device was already up to date... Am I going crazy, or is there going to be an update?
    I don't know what generation of iPot touch I have. If I am unable to download my paid apps because my iPod is too old, I'm not going to be pleased.
    iPod touch, iOS 4.2

    Sorry, there is no upgrade for your model based on what you've posted. See below:
    See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.
    IPhone, iPod Touch, and iPad iOS Compatibility Chart
         Device                                       iOS Verson
    iPhone 1                                      iOS 3.1.3
    iPhone 3G                                   iOS 4.2.1
    iPhone 3GS                                 iOS 6.1.x
    iPhone 4                                      iOS 7.0.x
    iPhone 4S                                    iOS 7.0.x
    iPhone 5                                      iOS 7.0.x
    iPhone 5c                                     iOS 7.0.x
    iPhone 5s                                     iOS 7.0.x
    iPod Touch 1                               iOS 3.1.3
    iPod Touch 2                               iOS 4.2.1
    iPod Touch 3                               iOS 5.1.1
    iPod Touch 4                               iOS 6.1.x
    iPod Touch 5                               iOS 7.0.x
    iPad 1                                          iOS 5.1.1
    iPad 2                                          iOS 7.0.x
    iPad 3                                          iOS 7.0.x
    iPad 4                                          iOS 7.0.x
    iPad Mini                                      iOS 7.0.x
    iPad Air                                        iOS 7.0.x
    =====================================
    Select the method most appropriate for your situation.
    Upgrading iOS
       1. How to update your iPhone, iPad, or iPod Touch
       2. iPhone Support
       3. iPod Touch Support
       4. iPad Support
         a. Updating Your iOS from iOS 5
              Tap Settings > General > Software Update
         If an update is available there will be an active Update button. If you are current,
         then you will see a gray screen with a message saying your are up to date.
         b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
         c. Resolving update problems
            1. iOS - Unable to update or restore
            2. iOS- Resolving update and restore alert messages

Maybe you are looking for

  • Apple's Ipod doc no longer recognized

    I have a 64 gb ipod.  I purchased an apple doc so that I could display movies to my tv.  It worked in the past but now when I attach my ipod to the doc and I want to display on a tv my ipod tells me that I need to attach it to a video device which I

  • Create objet from script stored in column

    Hi I starting to use the package DBMS_Metadata for return metadata and I have some questions Firts I have a table TBMETADATA (subject varchar2, result clob) object = 'table', 'procedure', etc. result = keep output dbms_metadata.get_dll Now if I drop

  • Rebate ...Problem B1

    Can any on help me to find the solution for creating Final settlement in Rebate Agreement, after creating Partial settlement and manual settlement I have situation 1 Accruals 200 - 2 Accruals Reversed 80 3 Rebate Payments 80 - 4 Max Payable amount 12

  • C++ Runtime Error in editing module in Elements 7

    Hi all.. I don't know if anyone has ever encountered this problem, but I cannot open the editing module because of this C++ Runtime Error, "This Application hs requested the Runtime to terminate in an unusual way .." It has been very frustrating. My

  • Apple ID and MobileMe ID

    I have an Apple ID that was set up when I first purchased my MacBook Pro and it's the same one I use for iTunes.  After MobileMe was released, I set up a MobileMe account, within which the ID was set up by creating an @me.com address and password thu