Charged for cancelled account

Found out today that I had an overdraft fee in my checking account of 106 dollars. So I went to the bank and found out spotify has been charging me. I havent been keeping track of my checking since I lost my job and cancelled anything that would charge me so I had nothing to worry about. I cancelled my account months ago and I know I did because I no longer get premium. I have no way to pay for this over draft fee and being that I wasn't expecting any charges to my checking account, I don't see how it's my fault. I'd like to resolve this issue. I'm hoping this some how helps because don't understand why they don't have a customer service number and why I'm still getting charged for something I don't even get to use.

Hi Sleeter. When you canceled your account did you get a confirmation email? If you did, and you're still getting charged, then you most likely have a second account that was somehow signed up for premium. If you never got a confirmation email then you never completed the cancellation process.
If you never did complete the cancellation process, you'll want to go to your subscriptions page and go through that to make sure it gets canceled this time around. However, if you did get an email, then what you'll want to do is get in touch with support and detail your issue to them. Note that if you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it is from a no reply address) and support will get back to you as soon as possible.
Hope this helps, and please let me know if you have any other questions.

Similar Messages

Charged for cancelled subscription

Dear Adobe,
much as I dislike the thought of posting my private business on an open forum, I have no choice in this matter as your chatlines hardley ever seem to be available.
I signed up for a one-month trial of Indesign CC, then decided to deactivate my subscription (well before the month was up) so that I would not be charged. I had the chat below which led me to believe I didn't need to take any more steps to ensure deactivation. But no, I have now been charged for a month's use, despite alerting Adobe that I wanted to unsubscribe and then uninstalling the program from my computer.
Please make sure I am unsubscribed and refund my credit card immediately.
I am very unhappy to see the number of people on these forums who have similar problems, so I will have a hard time ever trusting Adobe again.
Kate Horgan (Katya Ivanova).
General Info
Chat start time
Nov 3, 2014 6:36:35 AM EST
Chat end time
Nov 3, 2014 6:49:45 AM EST
Duration (actual chatting time)
00:13:09
Operator
Justin
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Justin'
Justin: Hello! Welcome to Adobe Customer Service.
Justin: Hi Katya.
Katya Ivanova: Hello, please cancel my membership
Justin: I understand that you wish to cancel your subscription. Let me check and help you with this.
Katya Ivanova: What do I need to do?
Justin: May I know the reason why you want to cancel the subscription?
Katya Ivanova: I'm not using it enough to justify the price.
Justin: I checked and see that there is no paid subscription under the account: [removed personal information]
Justin: May I know which subscription you are talking about?
Katya Ivanova: I signed up for the free month, but don't want to continue. Unless I cancel, I will be charged next month as far as I know. So I don't want that to go ahead. Thanks.
info: Your chat transcript will be sent to [removed personal information] at the end of your chat.
Katya Ivanova: Hello?
Justin: The subscription will be renewed only if you place new order after you get the notification. However, you can uninstall the applications and you will not be charged further.
Katya Ivanova: Okay, I will uninstall, thank you.
Justin: You are welcome.
Justin: Is there anything else I can help you with?
Justin: Are we still connected?
Katya Ivanova: Yes please can you tell me how to get rid of the Adobe updater? It's always on my menu bar.
Katya Ivanova: thanks
Justin: Once you uninstall the application, you will not get the update notifications.
Katya Ivanova: Okay, thank you. Bye bye.
Justin: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Message was edited by: Beverley Gray - removed personal information

Hi there
As the agent explained, there were no paid subscriptions under the account details you provided so there was nothing to cancel.
Could you please check and let me know if you used a different email address to sign up for the subscription.
Please send a private message with the details so I can look into this.
Kind regards
Bev

Being charged for cancelled service

I tried posting on your fb page and I don't see it there yet. So I'll try this -- I just got my bill today and saw a $14.99 monthly charge for World Plan 300. This is the plan I got in June 2013 for ONE MONTH while my children were travelling in Europe. I requested one month, was actually pro-rated for just the time they were there (which was 3 weeks) , and in July 2013 I called back to make sure the charge was removed. I was assured it had been. Should I check my bill carefully? Yes of course. BUT, your representative told me the charge was removed and it wasn't! So, they lied or are incompetent. I paid for this service in Aug/Sept/Oct/Nov and Dec. Are you kidding me? $75 for something I NEVER used and had cancelled? I asked your phone rep tonight and she assured me it was cancelled. Well, the man on the phone in July told me it was cancelled, too. Who do I believe? I asked her tonight to connect me to someone who can credit my account for the service I cancelled and she said it was not possible. Not possible to get back the money for something you didn't cancel?? This is shameful.
Any check of my account will show when the service was ordered, when I used my home phone to call Europe, and when I stopped using it. I am disapointed that your company is satisfied with continuing to charge me for a service I had every reason to think was cancelled. You TOLD me it was cancelled. I added several Premium TV cable choices in August so the fact that the bill was higher didn't really register.
You have one deeply disapointed customer in me.
Rose

I HAVE NEVER BEEN AS DISRESPECTED AS I HAVE BEEN BY VERIZON TODAY!!!!
I moved from MD TWO YEARS AGO and cancelled my bundled services (Phone, internet, and cable), but apparently someone at Verizon left the internet service on...I wasn't getting a bill and had Verizon service installed in my new home in TX, so I didn't think anything of it. When I recently ran my credit report, I noticed a negative from Verizon, when I called to investigate, after a 40 minute call, I was told I had to call the Finance department the next day to arrange payment for the $1100 I owed for the 23 months of internet service that they'd been charging me for.....
My first call started at 7am (PST)....after being told I was routed to the wrong department and transferred FOUR TIMES over an hour, I finally reached a supervisor who told me they would call me back....yeah right
So, when I called back this evening, and was transferred three more times, hung up on, put on hold (only to wait and then be disconnected), I reached an extremely rude "customer service" agent, who told me she would do me the courtesy of knocking off three months of the 23 month bill, but that I would be responsible for the rest, because she didn't see and record of a request being made to disconnect the service.
I REPEAT!!!!! BUNDLE SERVICE!!!!!! CABLE WAS CUT OF IN MARCH OF 2012!!!!!! PHONE WAS CUT OFF IN MARCH OF 2012!!!! WHY WOULDN'T THE INTERNET HAVE BEEN CUT OFF AS WELL?????????
i AM EXTREMELY FRUSTRATED, ANGRY, AND I'VE NOW SPENT OVER 2.5 HOURS ON THE PHONE WITH VERIZON WITH NO END TO THIS NIGHTMARE IN SIGHT!!!!
CUSTOMER SER VICE DOES NOT MEAN ANSWERING THE PHONE AND PUTTING PEOPLE ON HOLD OVER AND OVER AGAIN. IT DOES NOT MEAN TELLING A CUSTOMER, "I CAN'T HELP YOU"...
IT MEANS HELPING THE CUSTOMER!!!!!!!!!!!!!

Continue being charged for cancelled Edge Agreement

For 3 months I have been getting charged for Edge contract that was cancelled within the 14 day window.
I need someone to help this stop and issue proper credits.
Each time I call customer service I am assured they can see the Edge agreement was cancelled and they tell me "next month" I will get credits and all will be straightened out but this is not happening.
The phone was purchased as an Edge phone but was returned to store within 14 day window and re-purchased as a 2 year agreement.

RHOPony,
Thank you so much for reaching out to us! I want to make sure that we put an end to this for you ASAP. I did reply back to you with a direct message. Can you please repsond back to me on that message. I hope to hear from you soon.
KevinR_VZW
Follow us on Twitter @VZWSupport

Charged for canceling service in first 30 days

Hi, all. In short: I cancelled my Comcast service within the first thirty days of a new plan. I was told that I wouldn't owe anything if I cancelled within that time, not even termination fees. However, Comcast is charging me over $40 for that month. I need to know how to put a stop to that, or else they threaten to ruin my credit history by sending negative reports to the credit bureaus. Recently I changed from an old (non-promotional) plan on Comcast to a new one. I did so in order to get a reduction in price from $155 per month. The new plan gave me only a reduction of $15 per month and I was forced to take telephone service as well. I was told I had thirty days to cancel the service without penalty. I wouldn't be required to pay anything for those thirty days if I cancelled within that period as well. Comcast claims that I digitally signed an agreement to this effect online. However, I only remember accepting some terms about E911 related to the phone service. In order to get me the new plan, the Comcast service tech had to sign me up for additional services, because she couldn't get her system to accept the plan as we discussed it. The additional services pushed the monthly amount to around $190 per month. I was told that I could cancel them later. A couple of days later, when I received confirmation of those additional services, I contacted Comcast again to cancel those services. It took some time, but the technician got the job done. Over the period of the following thirty days, I found a better service provider for TV and Internet, so I switched to that and called Comcast to cancel my service. I told the tech. on the phone that I was told I could cancel free of charge. She disagreed. After much arguing, she finally relented and said that I would probably get a refund check. Last week, I finally received a letter from Comcast, with a bill for over $40. I think this is unfair and I need to get it stopped. When I try to call them, they put me on hold for very long periods of time, then the technicians don't have access to my account history to verify my story. I have chat transcripts of the conversations about the plan, but they're unable to accept the transcript files from me. I think it's very convenient that the Comcast techs will say anything online or on the phone and claim to have transcripts or recordings of these communications, however, whenever I ask for something in my favor, the evidence mysteriously disappears.

Shafting the customer is in their business plan. They hope that you will get so frustrated that you will just give in. Better to just do what millions around the country are doing....cut the cord and go with just internet service only. 50Mbps is all you need to stream HD content and buy your own modem which will pay for itself in 9 months vs. Comcast's ridiculous rental fees. $10/month for Hulu and about the same for Netflix. You still get most of the content you're looking for without all the fees and headaches. Good luck!

Was charged for premium account all of a sudden

I just got an email saying I was charged $10 for premium. I did no such thing...
How do I get a refund and cancel this?
Solved!
Go to Solution.

Hi, Shaihi, and welcome to the Community,
Please contact customer service to request a refund
As a proactive measure, I would strongly recommend you change your Skype account password as well as that of the payment method you have on file immediately, if you have not already done so.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

BT charging for cancelled BB Talk

I cancelled the BB Talk service in December 2013 and I have a confirmation email of the fact.
In February BT charged me £3.50 for the service which was refunded after phoning to query it.
The same charge has been on every bill since including the latest which went live today despite BT assuring me that the service has been removed from my account.
I have made two phone calls and one live chat to try and resolve this (I have the transcript), but nobody seems to be capable of removing this incorrect charge/service.
I have repeatedly tried to cancel it myself via the on-line link, but it just says it cannot continue with the cancellation, presumably because I do not have the service!
I would be grateful if somebody can recommend a number to call where I'm likely to get some success sorting this out. The Indian call centre have been very, very poor and in one case very unprofessional. Live chat is obviously no better.
At the moment I am faced with phoning each month to get a refund with no options to stop it happening again.
Thanks for any help.
Solved!
Go to Solution.

Hi Andrew600,
Thanks for posting!
I'm sorry that you're still seeing charges on your bill for Broadband Talk after you've cancelled the service. I can help sort this out from here.
To get in touch, click on my username and under the "about me" section you'll see the link to "contact the mods". If you could also include the link to this thread when you complete the form that would be great. When we've received your details we'll go from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Student Discount for Cancelled Account

Earlier this month I cancelled my student account to give Apple Music a try. Now I am regretting this decision and coming back to spotify. When I try to resubscribe to premium student, it tells me my account is no longer eligable. Would like to sign up for premium again before the subscription runs out!

Hey ! Welcome to the community ^^
I suggest you to contact support here so they can help.
The support usually replies within 24-48 hours.
If you receive an automated email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Peace

Is there a charge for cancelling phone service?

My Digital Voice phone service is bundled in my FIOS triple-play agreement and it has another 18 mos. to go.
Will Verizon hot me with some sort of Early Termination Fee if I cancel my Digital Voice service but keep TV and Internet?

My Digital Voice charge is $30 + about $5 in taxes/fees:
Triple Play : Full Month Aug 19 - Sep 18
Triple Play
Includes:
• FiOS Digital Voice Unlimited
30.00
• FiOS TV Ultimate HD
74.99
• FiOS Internet 35/35
40.00
• 24-Month Contract Discount thru Jun 18, 2014
-5.00
Total Triple Play
$139.99

Charged extra for another account

I have two accounts. Just recently I was charged for both accounts on the 13th of July. However this past Monday on July 27th I was charged again a third time. Why is that? Just need to know before I cancel all my Spotify accounts and change my debit card. Not happy with this

I get charged $10.81 per account. Just wondering why they charged me a third time when they had already got payment for both accounts. Sounds slightly shady to me. Sneaking out more money when it is not due. So seeing this and what they did to you, I will now cancel my accounts and change my debit card. I DON'T DO SNEAKY CORPORATIONS AND COMPANIES.

I refuse to pay for a one year automatic subscription for Cosumer report that was charged to my account today without me noticing. How can I cancel that and get reimbursed now?

I refuse to pay for a one year automatic subscription for Cosumer report that was charged to my account today without me noticing. How can I cancel that and get reimbursed now?
Patrick

First turn off auto-renewing subscriptions:
iTunes Store: Purchasing and managing auto-renewing subscriptions
Getting a refund won't be as simple. For that you will have to contact iTunes Store Support.

Duplicate accounts since signing up for a promotion, need to cancel one and get refunded for monthly charges for earlier plan

So how do I get this done? My sales rep who signed me up to the promotion was supposed to take care of transferring the team to the new Adobe ID, but didn't.

You had signed for CC team in November 2014, unfortunately the CC for individual was also active, the charges for the months of November, December 2014 & January 2015 have been refunded. The individual CC has also been canceled, you will not be charged in duplicate from next billing cycle.
Regards
Rajshree

I cancelled my service, was charged for service which was not provided, and I am unable to find a way to dispute or to pay my bill.

To begin, what ADA-compliant options are available to work with a service representative? I've never found the online chat service support to be available during my waking hours after checking over the last week. I can't find a contact email for support, either. I've been instructed on several occasions that I will need to make a voice call for customer service, but unfortunately, this will not be possible. I will require text-format assistance from customer support to address two issues which I am unable to solve on my own:
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online?

kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. Service is normally billed through the end of the billing cycle, whether service is provided or not. "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online? You cannot pay online once the account is cancelled. You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone. But online is no longer an option once the account is cancelled.

Charged for premium application, when I canceled years ago.

I recently contacted Verizon about charges that they said were "surcharges". I'm an honest person and when I see a bill in the mail I just go online and pay it. Finally opened a paper bill to find out the $9.99 is for my premium Slacker radio that was canceled years ago. I understand I should have paid more attention to my bill, but when contacting Verizon customer service and telling them that I canceled the premium radio years ago they say all they can refund is up to 3 months and cancel it for me. I advised them again that the account that I have on slacker still shows basic and there shouldn't even be a $10 charge on the account and I've been paying it for who know's how long. My question here is, when I get confirmation or no confirmation of cancellation from slacker who is responsible to pay? Verizon says they are not in control of 3rd party apps, but if Slacker hasn't been getting any money from me, and I've been paying Verizon doesn't it make sense that Verizon has been taking $10 a month from me for an unknown length of time? I'm still waiting on Slacker to respond with the information of my account, but when I log on it tells me I've got a basic account. Therefore I should have been charged at all for the account right? I'm just a little frustrated with Verizon telling me they can refund up to 3 months, which already says they have done something, but that's all their willing to do. Is there anything else that anyone can think of to try? Thanks for all your help in advance
Ryan

Above is the email I just received from Slacker. They received notice 9/19/2012 to cancel it, they did, and on my bill there is still a charge. I wonder if that's just the furthest they are able to go back at this time and still see that. When I moved to Missouri I made sure to cancel it because it wasnt responsible for me at the time financially, I don't care about 10 bucks, but Slacker just said they know for sure it was canceled in 2012. I honestly think it was canceled before that and VZW dind't do it.
>> E-mail transcript removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Cancellation charge for upgrading ?

Hello, I recently got a rather unplesant surprise with my latest bill when I recieved a £76.51 charge for upgrading my broadband from option 1 to the option 3. Now having read the terms I was under the belief that the only actions chargeable were downgrading or cancellation so can somebody please enlighten me as to where this has come from? Thanks

Seems to happen a lot maybe you mentioned cancel in the same sentence as upgrade that would probably be enough
I would contact the forum mods it may take a day or two for them to reply but will be the best and in the long run quickest way to sort it
Contact Mods at
[email protected]
include a link to this topic account number and phone number
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Charged for cancelled account

Similar Messages

Maybe you are looking for