Charged for downloaded song, but it was not downloaded - could not be found

I purchased a song, however it could not be located to download, yet I was charged for it. What do I do?

Sorry about this! You'll have to email Apple and explain your loss. You can contact them with complaints by clicking on "Support" in the upper right corner when you're in the iTunes Store. Then follow the online instructions to email Apple. (Sorry this isn't working right now--Apple seems to be overwhelmed by iPhone business. If the support lines are overwhelmed--that's probably not the best scenario for Apple!)

Similar Messages

  • HT3702 I have been charged for a song but it does not show in purchased library. What do I do?

    I purchased a song, an error occured...Now in the itunes store I can't purchase the song because it says its already purchased...but It is not in my library..
    What do I do?

    Hey there jessaq!
    I have an article for you that will help you to redownload any previous purchases you have made. The article can be found here:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    Thanks for using the Apple Support Communities!
    Cheers,
    Braden

  • HT203167 I am trying to download songs onto my PC it gets to about 85% download then my computer crashes.  When I look in my account I have been charged for the items but it has not downloaded and there are no available downloads??

    I am trying to download songs onto my PC it gets to about 85% downloaded and then freezes I have to turn off and restart but then I have been charged for the item but it is not available in my downloads can anyone help?

    Welcome to the Apple Community.
    Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.

  • Hi, i think ive been double charged for some songs on itunes, im not sure who to contact, please help!

    hi, i think ive been double charged for some songs on itunes, im not sure who to contact, please help!

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • My I pod touch 5th one month old wont charge. Its on charger for 2 days but battery does not move from red sign?

    My I pod touch 5th one month old wont charge. Its on charger for 2 days but battery does not move from red sign?

    Try the remaining items of:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • HT1657 Where do I go if I rented a movie, thought it finished downloading, was charged for the rental but it's not showing up under videos?

    I rented a movie, was charged but it's not showing up under videos. How can I resolve this problem?

    Hi Garywilliamsnc!
    Try looking for this purchase and re-downloading it from your past purchases, found here:
    Download past purchases
    http://support.apple.com/kb/ht2519
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

  • I tried to purchase an album, it said wrong zip code so i fixed that. was charged for the album but it did not download. any help?

    I hadnt updated my bank info when i moved. I finally got aroud to it and also on my itunes. I was charged for the album that did not download. Help please.

    Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this).  Downloading previously purchased movies and TV shows requires iTunes 10.6 or later.  Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid.  Apple notes it is your responsibility to back up your purchases.
    Select the iTunes Store on the left side of iTunes.
    Click on Purchased on the right side under Quick Links.
    You can re-download your available previous purchases.

  • What procedure do I use if I was charged for an app but it was never loaded on my IPad

    Who do I contact if I was charged for an APP for my IPad 2 that was never loaded?

    Go back to the App Store and try to download it again. If it says in the store that it's already Installed, it's probably somewhere on the iPad.
    You can report issues with your iTunes Store purchases directly through the iTunes Store:
      http://support.apple.com/kb/HT1933

  • Paid for an Application but it was not downloaded

    Hello,
    I have just paid for WhatsApp, but since I had no payment information listed, I had to add the information for my credit card.
    Although I have received a message that states that 1$ were deducted from my balance, WhatsApp is not listed in my purchases.
    Also, I can't write a review or report a problem since I haven't "Officially" bought it.
    Any help?

    The $1 charge may very well be an authorization charge that will be reversed.
    Do you see the app in your purchase history?
    If not, then you have not purchased it and you will need to purchase it.
    If it is in your purchase history, then click Store>Check For Available Downloads

  • I was downloading some songs when I lost my internet connection. There is no sign that these songs reached my iTunes but i have been charged for these songs anyway. What should I do?

    I was downloading some songs when I lost my internet connection. There is no sign that these songs reached my iTunes but i have been charged for these songs anyway. What should I do?

    It's possible that the message you got was to update the AirPort Express Base Station's (AX) firmware...and that something might have gone wrong during the upgrade.
    Let's start by performing a "factory default" reset on the AX to get it back to it's original "out-of-the-box" condition.
    Then, let's set it up to work with your cable modem...
    AirPort Express Base Station Setup (AX) w/High-Speed Cable Modem
    Modem/Router Power ReCycling (optional)
    - Power-off the Cable modem, AX, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
    - Power-on the Cable modem; Wait at least 30 minutes.
    - Power-on the AX; Wait at least 5 minutes.
    - Power-on the computer(s)
    Setup the AX
    With the network components powered down, set up the AX, using the AirPort Admin Utility, either connect to the AX's wireless network or connect your computer directly (using an Ethernet cable) to the Ethernet port of the AX, and then, try these settings:
    AirPort tab
    - Base Station Name: <whatever you wish or use the default>
    - AirPort Network Name: <whatever you wish or use the default>
    - Create a closed network (unchecked)
    - Wireless Security: Not enabled
    - Channel: Automatic
    - Mode: 802.11b/g Compatible
    Internet tab
    - Connect Using: Ethernet
    - Configure: Using DHCP
    - WAN Ethernet Port: Automatic
    Network tab
    - Distribute IP addresses (checked)
    - Share a single IP address (using DHCP & NAT) (enabled)
    Do not, at this point, set up any security (i.e., WEP/WPA encryption, closed network, etc.) to first make sure the AX is operating properly. Try to access the Internet wirelessly with your MacBook. If you're successful, go ahead and add any security features you wish.

  • I have atempted to gift a song to someone. I have been charged for it but it was not received. I tried to re-gift it and was charges a second time but the recipient still has not received it. How can I get the song to her or my money back?

    I have atempted to gift a song to someone. I have been charged for it but it was not received. I tried to re-gift it and was charges a second time but the recipient still has not received it. How can I get the song to her or my money back?

    First, have the recipient check any anti-spam filters that may be present on her email account or in any email application to make sure that messages from Apple aren't being blocked. If she is sure that is not the case, go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • I got an app on my iphone that was promotionally free. I borrowed an ipad from a friend and needed the app but it was not free anymore so i logged into my apple account and downloaded the app from there. Will i be charged for downloading it?

    Will i be charged for downloading it from my account which had the app while it was still free?

    Some apps are written for the iPhone. Some are written for the iPad. Some are universal and will run on both.
    That app is NOT universal. That means you must purchase a separate version of the app for iPhone and iPad.  The iPad version will NOT run on the iPhone.
    In these cases, the iPhone version of the app usually WILL run on the iPad, but it will be window-boxed when running (or expanded and unable to take advantage of the iPad display).
    Pay attention when making a purchase if you want it to run on both. If it does not have a + in the price box, it is not universal.

  • HT1399 I downloaded and was charged for a song on ITunes store but it isn't on my playlist.

    I downloaded a song from the I-tunes store and was charged for it.  It isn't on my playlist now.  Something about the playtime ran out or something like that.  Can I just cancel the song purchase and get reimbursed for the .99 cents that I was charged for the song?

    You may want to contact Apple directly by phone to report the issue.
    http://www.apple.com/contact/
    B-rock

  • TS1967 My computer failed and the main drive had to be formatted but all my music was on a separate internal hard drive. So I downloaded the latest iTunes , problem is it has found all my songs but seems to not recognize half of the album data, half of th

    My computer failed and the main drive had to be formatted but all my music was on a separate internal hard drive. So I downloaded the latest iTunes , problem is it has found all my songs but seems to not recognize half of the album data, half of the artists, all of the dates and all ratings data.
    I had a large part of it backed up on DVD's but it does not want to recognise them either?
    Any tips?

    Hey briannagrace96,
    Welcome to Apple Support Communities! I'd check out the following article, it looks like it applies to your situation:
    iPod: Appears in Windows but not in iTunes
    http://support.apple.com/kb/ts1363
    You'll want to go through the following troubleshooting steps, and for more detail on each step follow the link to the article above:
    Try the iPod troubleshooting assistant:
    If you have not already done so, try the steps in the iPod Troubleshooting Assistant (choose your iPod model from the list).
    If the issue remains after following your iPod's troubleshooting assistant, follow the steps below to continue troubleshooting your issue.
    Restart the iPod Service
    Restart the Apple Mobile Device Service
    Empty your Temp directory and restart
    Verify that the Apple Mobile Device USB Driver is installed
    Change your iPod's drive letter
    Remove and reinstall iTunes
    Disable conflicting System Services and Startup Items
    Update, Reconfigure, Disable, or Remove Security Software
    Deleting damaged or incorrect registry keys
    Take care,
    David

  • I was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

    i was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

    You may not be able to get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
    http://www.apple.com/support/itunes/contact.html
    It's possible they'll make an exception for you, particularly if the problem was on their end preventing the movie from downloading in a reasonable time.
    Good luck.

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