Charged for DVD rental that failed to download.

Was charged for a DVD rental in iTunes  that failed to download!! How can I get my money back!!

https://expresslane.apple.com/Issues.action

Similar Messages

  • I was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

    i was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

    You may not be able to get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
    http://www.apple.com/support/itunes/contact.html
    It's possible they'll make an exception for you, particularly if the problem was on their end preventing the movie from downloading in a reasonable time.
    Good luck.

  • HT4943 Yes. I have been charged for a subscription that will not download. Please tell me how to get a credit.

    Please tell me what to do about a magazine that will not download. But yet I'm charged for this

    http://www.apple.com/support/itunes/contact/

  • HT3204 I'm being charged for Itunes movie that can't download - errors. What can I do to get a refund?

    I downloaded Wreck It Ralph but it keeps giving me an error and isn't completed downloading.  How can I get a refund?

    iTunes / Apps store purchase - how can I see them? - http://support.apple.com/kb/HT2727.
    iOS - Understanding Parental Controls - http://support.apple.com/kb/HT4213.

  • HT1657 I rented a movie from the iTunes Store, downloading to my iPhone 5, but after it downloaded, it's completely disappeared from my iPhone.  I've been charged for the rental and when I go to rent it again, it says that I've already rented it

    Hi - I rented a movie from iTunes and was charged for the rental.  It downloaded to my iPhone 5 over wi-fi as usual, but on completion of the download, it then didn't appear in my movies app on the iphone.  I can't find it either on iTunes in my account on my computer.  But iTunes seems to think that I've already downloaded it, but I can't find it anywhere or watch it.  Help!  I've downloaded and watch plenty of movies before - this is a first.  I've tried re-renting it, but it tells me that I've already rented it and if I download it again, I'll be charged a second time.
    Help - anyone out there had the same problem or better still, have a solution????

    I had the same issue with my apple tv 3rd generation. I rented Sinister and selected the "rent and watch now" option. Half way through the movie I accidentally pressed the menu button. When I looked for the rented movie on my apple tv I could not find it. Not even above the movie pannel where "purchased" and "top movies" comes up on the main menu. the apple tv suggests to go to settings>downloads but I don't have that option. I did go to settings> itunes store> check rentals but that didnt work either. It took too long to even check. Thank you because this SOLUTION worked great.
    SOLUTION: How to reset apple tv 3 3rd generation to view rented movies:on the apple tv remote: press and hold "menu" to go to the main menu. Select SETTINGS> GENERAL >RESET >RESET ALL SETTINGS. After the apple tv resets, input all your information again and your rented movies should be visible when you cruise above the "movies" section. THANK YOU!!
    Apple needs to solve this issue because honestly it took me 3 hours and a half to watch a movie that only lasted 2 BECAUSE I wast trying to solve the issue, reseting and all. blahh.

  • HT1657 The movie I rented didn't downlaod, but I was charged for the rental. How do I get it to download without being charged again?

    I rented a movie from itunes, but it didn't download to my ipad. I was charged for the rental. How can I download it without getting charged again?

    Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).
    Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • HT1657 My movie rental download was not completed and I was unable to finish the movie.  I was charged for it.  What can I do to rent the movie again without getting charged for the rental again?

    My movie rental download was not completed and I was unable to finish the movie.  I was charged for it.  What can I do to rent the movie again without getting charged for the rental again?

    kananga wrote:
    To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to.  Does anything on this page help? Products & Services Overview | Verizon Wireless
    1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided.  Service is normally billed through the end of the billing cycle, whether service is provided or not.  "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
    2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online?  You cannot pay online once the account is cancelled.  You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone.  But online is no longer an option once the account is cancelled.

  • HT1727 I am being charged for a movie that never downloaded to my computer, how do i get credit?

    I am being charged for a movie rental that did not download, how do I get credit?

    https://expresslane.apple.com/GetproductgroupList.action
    First select the blue  iTunes in the middle.
    On the right, iTunes Store.
    Continue
    On the left, Purchases, Billing and Redemption
    Apple ID account billing
    'Charged for a movie I did not rent.' Can go in the 'Tell us more'.
    Select your country.
    Continue
    Next page, should have contact options on the bottom.
    Email is the option that's always available.
    Sometimes you'll get 'Schedule a call'.
    Or sometimes, 'Chat Now'.

  • HT201303 How do I get a refund from Apple for an album that did not download?  But they still charged me?

    How do I get a refund from the I tunes store for an album that did not download?

    See if you are able to redownload the album by clicking "Purchased", under Quick Links, at the top right of the iTunes store.
    Download past purchases:
    http://support.apple.com/kb/HT2519

  • TS3297 I have paid for a rental movie but cannot download it. It keeps saying there is a download error retry and I have been for an hour. There is nothing wrong with my internet connection

    I have paid for a rental movie but cannot download it. It keeps saying there is a download error retry and I have been for an hour. There is nothing wrong with my internet connection.How do I get it?

    There is nothing wrong with my internet connection.
    Is that a -50 error message, jolyn?
    If so, perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • TS1424 I was charged for an App that was presented as being free.Has this happened to anyone else?

    I was charged for an App that was presented as being free.Has this happened to anyone else and what did you do?

    You were charged for downloading it (some apps allow you to make in-app purchases within them to unlock extra features) ?
    If when downloading it then does a purchase price show on your purchase history : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases (the most recent purchase is above the list).
    Of did you add or change your credit card details on your iTunes account when downloading the app ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
    Store holding charge : http://support.apple.com/kb/HT3702
    If you have been charged when you shouldn't have then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Charged for an app that I did not dowload - please help urgent!!!!

    I have been charged for a ringtone that I did not purchase. I wne t back to my downloaded apps to see if I did it by mistake it is not even there. I was cahregd $3 for a song that I did not even know. Please help me what I can do to reverse this charge and protect myself for something like this happening again?

    Hey perihan76,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    Please fill out the information here regarding the application and someone will be in touch: https://consumersupport.webapps.blackberry.com/blackberrycommerce/main?ln=en
    Let me know if you have any more questions.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • I rented a movie, I was charged for it, but never could be downloaded, what should I do.?

    I rented a movie called "you again" I was charged for it but never could be downloaded, please let me know what to do in order to be reimbursed
    for that, thank you

    If it didn't appear in the Videos app on your iPad, and it didn'tdownload to your computer, then you can try the 'report a problem' link in your purchase history : http://support.apple.com/kb/HT1933

  • I had previously purchased 56 songs, over a year ago. Tonight I purchased 22 more. It seems that I am being charged for all 78 that are currently in the library. How can this be stopped?

    I had previously purchased 56 songs, over a year ago. Tonight I purchased 22 more. It seems that I am being charged for all 78 that are currently in the library. How can this be stopped?

    I doubt that this is happening.  Why do you think that you are being charged for all 78?
    Did you buy them again?
    You only buy one download, so if you downloaded them again you would have to pay again.

  • HT1657 Hi how do I get a refund for a film that didn't download to my apple tv? Thanks

    Hi how do I get a refund for a film that didn't download to my apple tv? Thanks

    Welcome to the Apple Community.
    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

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