CHarged for games purchases I didn't purchase
My itunes account charged me about $250 for game apps I didn't purchase, I tried using the report problem page, but it just wouldn't work for me... Help!! WHo should i contact about this problem and what cna i do to undo this??!!?!?
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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HT4098 i was charged for an itune i didn't purchase
I was charged for an itune that I didn't purchase, how do I go about getting a refund? How do I keep this from happening again, this is the second time its happened.
CContact iTunes support.
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What do i do if i have been billed for game credits i didn't purchase?
I wanted to add coins to play Bejeweled Blitz, via FB sometime last week. For some reason, it wouldn't add the coins and kept prompting to add them. Eventually I got the coins. However, I got an email saying I purchased it twice yesterday (09/25), when I
actually didn't. I'm new to the whole purchasing things in apps. Can anyone tell me how I can go about obtaining a refund or even
maybe getting the coins they claim I purchased?
ThanksYou will have to contact iTunes Support for help with this.
http://www.apple.com/emea/support/itunes/contact.html -
Will I get charged for loading music I've already purchased before on another divice?
Will I get charged for loading music I've already purchased before on another divice?
CandyredApples wrote:
no, anything you have purchased from itunes/app store with YOUR APPLE ID, is available for redownload no matter what device you are on, as long as you are re-downloading it from your purchased history...
iTunes in the Cloud is not yet available for all stores: http://support.apple.com/kb/HT5085?viewlocale=en_US&locale=en_US
CandyredApples wrote:
anything you buy that is assosicated with your apple id is available for redownload ALWAYS
This is not true. Content can and is removed from the iTunes Store by copyright holders, for various reasons, at any time. When this happens the purchased items are no longer available in the purchase history. This is why it is a good idea to always download all purchases and back them up locally.
CandyredApples wrote:
if anything that you purchased is not available to redownload..
you are entitled to a refund for that purchase.
This certainly is not true. -
HT1420 My bank account has been deducted money for ITunes? i didn't purchase??
My bank account has been deducted money for ITunes? I didn't purchase? I have only purchased pre-paid ITune cards for any of the four devices that i have registered under my name. I need to know what to do and how is it that my bank card is on file when i didn't auth this???
ThanksCheck your purchase history to make sure nothing was purchased your account:
http://support.apple.com/kb/ht2727?locale=en_US&viewlocale=en_US
if your account was not used to make the purchase call AppleCare and ask for some assistance or you could email/chat a case to iTunes support.
To email/chat iTunes support follow the link below:
expresslane.apple.com
- select iTunes
- select iTunes Store
from here follow the options.
hope this helps -
TS1424 I have a charge for a song I didn't down load and my credit card was charged
How do I contact itunes about a charge for a song I didn't download?
Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer. -
I am being charged for an app I didn't buy what do I do?
I am being charged for an app I didn't buy what do I do?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
I am being charged for games I am not buying
Why am i being charged for games i did not buy?
Are the games on your iPad or in your iTunes library on your computer?
If so, the games didn't download all by themselves. -
Helppppppp
over charged for games on itunes
contacted them via email say they have not taaken money from account
but contacted my bank they told me they have taken and gave me ref number etc
but how do i speak to anyone personally rather than email ??? plese advice new to iphoneThere is no phone number to call.
How to report an issue with Your iTunes Store purchase -
My iTunes account was charged for a download I didn't make. What to do?
My iTunes account was charged for a download I didn't make, using credit in the account. My credit card was not involved. Can I get a refund from Apple? How?
You can download the item again for free.
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I'm seeing charges on my credit card for items and I didn't purchase an iTunes
Why am I seeing charges on my credit card account for things I didn't purchase an iTunes
Are you sure they are not In-App purchases...?
Or this > http://support.apple.com/kb/HT3702
If necessary...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I was charged for something that I did not purchase
I was charged for a purchase that I didn't make
This is for the U.S. iTunes Store.
https://expresslane.apple.com/Issues.action -
TS1424 i have been charged for something that i did not purchase
i have been charged for something that i did not purchase
Nobody else has access to your account or devices ? If not then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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HT203167 Charged for media but not showing in purchased media
I purchased a new album via my ipod touch,my credit card shows a charge but i cannot locate purchased item. I looked in purchased folder and previous purchased items as well as my purchase history but album is not there. I wantyt either my music or a full refund, Any suggestions????
Hello, Adobe?
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I was charged for an app I did not purchase.
I was billed on my credit card for an app I did not purchase, how do I get credit back?
Here:
How to Get a Refund from the App Store
or
Apple - Support - iTunes - Contact Us
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