Charged for included calls

Recently joined BT for Broadband which has promted me to look at my bills. Previous to today I have had free evening and weekend calls.
Some of the calls to landlines have been charged. I have checked the times to makes sure they are within the times allowed.
I've only gone back a month (while at work) and already found around £10 worth of calls that I should not have been charged for.
What is the best way to get a refund on these calls and also how far back can I claim?
Thanks

Hi dangerman
It's worth noting the following (if you didn' already know)
BT did change the time when the evening calls became free some time ago. It used to be 6pm - 6am. It's now 7pm - 7am.
There is a limit on each call lasting 60mins, after 60mins they become chargable. It's a good idea to end the call after 59mins and simply redial.
There is a fup, which IIRC is 10,000mins per month.
I'd use the Billing Live Chat facility -http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
They're are open M-F 9-6.
-+-No longer a forum member-+-

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