Charged for premium student

I was trying to sign up for premium for students but didn't have my ID so I decided to quit. I was still charged $4.99, and it doesn't even show up as me having premium. How do I fix this?

Hello teresa, to re-enroll for the student discount you do need to cancel your current premium subscription, and then re-enroll into the student discount program. The student pricing will then take effect next month.
The double charge you encured, was it placed at the exact same time? If that's the case, then one of those charges is a holding charge, and will clear once payment is processed. If you have two charges on the same day, then you most likely clicked the subscribe button twice, and bought two months of premium. You can confirm this by seeing when your card will be charged again on your subscription page. If the charges were on two seperate days, then you most likely have a second account, and will need to get in touch with support. Note that if you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it is from a no reply address) and support will get back to you as soon as possible.
Hope this helps!

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I was charged for Premium and also student discount. And also $1.09 was charged on my card 3 times

I was charged for Premium and also student discount twice. And also $1.09 was charged on my card 3 times. I do not understand any of this! Please help me? Basically I was charged $25.15 ?

Hey there and welcome to the community!
I suggest you use this online contact form. When you get an automatic email sending you to the community, make sure that you reply back to that so you get in touch with one of the staff. You should hear from them in 24-48 hours.
I hope this helped and if you need anything else, just let me know!

HT5071 Can I publish my work produced with iBooks Author and make it available (free of charge) for my students only?

Can I publish my work produced with iBooks Author and make it available (free of charge) for my students only?

Yes. Put it on your own server, and/or send it out via email.

Why was I charged for premium when I canceled before my free trial was up.

Why was I charged for premium when I canceled before my free trial was up. It shows I have the free version in my prayers file yet I was charged almost 13 dollars. I do NOT want premium and I shouldn't have been charged for it

Hello & welcome to the Community!
You say you've been charged almost 13 dollars right?
It seems like you are subscribed to Spotify through the in-app payments.
Your subscription is being handled by Apple.
You'll need to cancel directly from the App Store in order to stop getting charged monthly.
Just follow these steps to cancel your subscription:
Launch the Settings app on your iPhone or iPad.
Tap on iTunes & App Store.
Tap on your Apple ID at the top.
Choose View Apple ID from the popup menu.
Enter your password when prompted and tap on OK.
Tap on Manage under Subscriptions .
Tap on the Spotify subscription.
Turn the Auto-Renewal option to Off.
Hope this helps! ♫

Student Discount...... been charged for Premium.

Help! I had student discount and then I noticed that I was charged the full amount this month. I had a lapse of two weeks of getting my new student card as I was on holiday. I have tried to change my account from Premium to Student, but it won't accept it. Do I need to cancel my subscription first and then go for a month free trial then do the student bit again? Why can't I just put in my student card, and why has it charged me double? Getting really frustrated and thinking of just cancelling the lot...... Thanks for your help.

Hello teresa, to re-enroll for the student discount you do need to cancel your current premium subscription, and then re-enroll into the student discount program. The student pricing will then take effect next month.
The double charge you encured, was it placed at the exact same time? If that's the case, then one of those charges is a holding charge, and will clear once payment is processed. If you have two charges on the same day, then you most likely clicked the subscribe button twice, and bought two months of premium. You can confirm this by seeing when your card will be charged again on your subscription page. If the charges were on two seperate days, then you most likely have a second account, and will need to get in touch with support. Note that if you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it is from a no reply address) and support will get back to you as soon as possible.
Hope this helps!

Was charged for premium account all of a sudden

I just got an email saying I was charged $10 for premium. I did no such thing...
How do I get a refund and cancel this?
Solved!
Go to Solution.

Hi, Shaihi, and welcome to the Community,
Please contact customer service to request a refund
As a proactive measure, I would strongly recommend you change your Skype account password as well as that of the payment method you have on file immediately, if you have not already done so.
Regards,
Elaine
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Charged for premium on free trial

I've been charged 9.99 when I cancelled well before the 30 days were up. After trying to find a number to call, I find that I can only contact through the contact forms. After doing more research, I've seen how poor Spotify is in getting back to people with these problems. So not only can I not call to get immediate results, I have to wait for Spotify at their convenience to give me my money back. Which could be a couple months and another 9.99 charge. Yes, I filled out your form to get help, but I don't get how an organization can get away with not posting some kind of customer service number. Especially when they're wrongfully taking peoples money. I've read a lot of cases having this same problem just in the past couple weeks. I was a happy Spotify user until this happened, and this really puts a bitter taste in my mouth.

suncat74 wrote:
Spotify keep chargeing me for premium although i cancelled it. In my account it says im on free trial and i have deleted the information to My creditcard, but that doesnt stop me from being charged. Feeling really angry and disapointed!
Hey! :)
It sounds like you actually have two accounts, one of which is still on premium. If you get in touch with the customer services team directly using the online contact form they will be able to make sure it is all cancelled and make sure your not out of pocket.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
Peter

Charged for premium application, when I canceled years ago.

I recently contacted Verizon about charges that they said were "surcharges". I'm an honest person and when I see a bill in the mail I just go online and pay it. Finally opened a paper bill to find out the $9.99 is for my premium Slacker radio that was canceled years ago. I understand I should have paid more attention to my bill, but when contacting Verizon customer service and telling them that I canceled the premium radio years ago they say all they can refund is up to 3 months and cancel it for me. I advised them again that the account that I have on slacker still shows basic and there shouldn't even be a $10 charge on the account and I've been paying it for who know's how long. My question here is, when I get confirmation or no confirmation of cancellation from slacker who is responsible to pay? Verizon says they are not in control of 3rd party apps, but if Slacker hasn't been getting any money from me, and I've been paying Verizon doesn't it make sense that Verizon has been taking $10 a month from me for an unknown length of time? I'm still waiting on Slacker to respond with the information of my account, but when I log on it tells me I've got a basic account. Therefore I should have been charged at all for the account right? I'm just a little frustrated with Verizon telling me they can refund up to 3 months, which already says they have done something, but that's all their willing to do. Is there anything else that anyone can think of to try? Thanks for all your help in advance
Ryan

Above is the email I just received from Slacker. They received notice 9/19/2012 to cancel it, they did, and on my bill there is still a charge. I wonder if that's just the furthest they are able to go back at this time and still see that. When I moved to Missouri I made sure to cancel it because it wasnt responsible for me at the time financially, I don't care about 10 bucks, but Slacker just said they know for sure it was canceled in 2012. I honestly think it was canceled before that and VZW dind't do it.
>> E-mail transcript removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Downgraded to Free but am being charged for Premium

A few weeks ago, my spotify subscription was randomly downgraded to Free from Premium, however, the charges went through on my card for May, and I was just charged again on June 25th- yet, it's still Free. I've uninstalled, I've emailed a thousand times, nothing- no one is replying. My account page says my payment failed however, I have the charges on my credit card, my payment NEVER failed.
Super super frustrated.

In having the same problem and can't get any help besides the 'same email response' over and over ... Been going on for 3 months and PayPal is still paying!!

Charged for premium wanting to unsubscribe

I started with the free trial back last summer expecting to use the service frequently. I came to find I had no use for the service but forgot to cancel, I went to see if I could cancel my subscription back in October of 2014 as I saw I was still being charged. My account for some reason said I only had free and was thusly not able to unsubscribe from premium service. Being a teenager I didnt think to go through proper channels until now but have found contacting the Spotify email to be unfruitful as it redirected me here. I didn't see my problem anywhere else but I would like to know if anyone has seen this or if someone can help me. I dont want to have to go through my bank to cancel the payments if I dont have to. Help please and thank you.

See this thread (1) please:
if the sign-in process there doesn't work for you: send a mail to support
(1) https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/How-do-I-cancel-from-Premium/m-p/1147085#M155035

Charged for Premium for 3mnths and didnt upgrade

I tried to subscribe to premium for 3 months for $1 by using a different email but the same debit card and it said I was already a premium member and couldn't use the promotion again but Spotify still charged my account the $1.06....how does that work?

Hey there , welcome to the community!
Am I correct that you didn't receive the premium you payed for? If so, contact the payments team through the online contact form and they can definitely sort this out. If you receive an automated e-mail directing you back to the community, just reply to it and you will be connected with an agent! :)

Lost Playlists and Charged for Premium

I want to try and retrieve my playlist, went through instructions that were provided for recovery but nothing changed, still no playlist. Also I'm on a Trial mode, upgraded to Premium and still not able to listen freely after being charged on my card. How do I recove my lost playlist and how can I upgrade without reinstalling again, I've done it twice already??? Azuri2

Hey there , welcome to the community!
Am I correct that you didn't receive the premium you payed for? If so, contact the payments team through the online contact form and they can definitely sort this out. If you receive an automated e-mail directing you back to the community, just reply to it and you will be connected with an agent! :)

Wrong price charged for premium

I just re-signed with Spotify after being off for 3 years. The .99 deal for three months was too good to pass up. Surprise... instead I was charged $12.99 instead of $9.99 and no three month trial. Please tell me what's up. Order #52224670291072

Ah! We'll need you to reach out to us using the contact form or via Twitter so we can get this sorted for you. As you subscribed via iTunes, the promotion is not normally applied in-app.

Charged for Student Spotify but Haven't received Premium service.

I tried to get Premium with the student discount but couldn't since I couldn't be found in the college's system. This made sense to me since I haven't registered for classes or started attending, however I recieved a charge for $4.99 from Spotify but have yet to recieve any Premium perks and my account is still labeled as "Free." I already tried logging out and back in as well as reinstalling the app in both my phone and my laptop.

Hi there! I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page or through the online contact form.
Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email.
Cheers!

Student charge without premium

I was signing up for Spotify premium student on my phone. I entered my credit card info first and was then directed to upload proof of my student status, which i didn't have with me, so i planned to go back later and upload proof, but spotify already charged me for the student subscription but i cannot access it as such. Please help.

Hello & welcome to the community!
I'd reccommend you to contact support here so they can help you sort out what's happening.
Explain them what you just explained here.
If you receive an automated email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually answers within 24-48 hours.
Hope this helps! ♫

Charged for premium student

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