Charged for purchase amount instead of rental amount

I requested a rental fot a movie but was charged for the purchase fee intead of the rental. How can I check and correct this?

On your computer's iTunes you can view the last 90 days purchases on your account via http://reportaproblem.apple.com - if you were charged for buying it then you can use that site to contact iTunes Support

Similar Messages

  • HT204088 I am being charged for purchases I have NOT purchased

    I am being charged for purchases I have not purchased . I go to candy crush and it will pop up and I select no but I am still being charged

    Contact iTunes customer support. http://www.apple.com/support/itunes/contact/

  • No automatic incidental charges for Purchase Order

    Hi All
    Please help us obtain the solution. We want that there will be no automatic incidental charges for our Purchase Order but only condition type will be displayed.
    Situation:
    1. Info record already exists
    2. Already changed the config for OMFI. Indicator-> InfoUpdate -> No updating (PO) or blank
    3. We already changed the condition for info record in ME12. We place condition type like arrastre, brokerage but no amount.
    Thank you
    Best regards,
    Jesielle Yanson

    Hi Jesielle
    The setup will take effect in the next transaction(moving forward). In this case you need to delete the info record.
    Regards,
    joven

  • I have been Charged for purchasing something i never bought

    I have been charged for purchashing something on itunes that i never did, how can i resolve this problem? I'm really confused

    If you didn't buy the item, and nobody else has access to your account or devices, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Charged for purchase i never downloaded.

    I have just been charged for 2 videos that i didn't download. I had my account set to 'store basket' rarther than 1 click download, and i had 2 videos in my basket. i then changed my basket back to one click download. but didnt actually buy the videos.
    today i recieved my itunes statement, and i have been charged for the videos, but i don t actuall have them. If i try to download them again i get a message saying already purchased, but i didnt buy them, and if i try and search for purchases, i just get an 'unkown error (5002)'
    whats going on, why have they charged me for videos i never downloaded?

    Hello Bennett14,
    It sounds like you have been charged for an application, but it was never downloaded and is not listed in your purchase history.  It also sounds like you were charged more than what the App Store listed as the price.  I recommend contacting the iTunes Store to help resolve this issue.  You can find steps to report a problem with a purchase in the following article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Thank you for posting in the Apple Support Communities.
    Best,
    Sheila M.

  • Charged for an Apple TV Movie Rental that Never Downloaded!

    A week ago or so my wife wanted to rent a movie on the Apple TV.  I attempted to rent it and kept getting an error message saying something about that we couldn't rent it at that time.  Well, we forgot about it and got back to our busy lives.  Well, today I get an email with the billing for that so called rental.  We never downloaded nor even watched the movie.  And now, I can't contact anyone to fix the billing problem!  The "Report a Problem" link in the email attempts to open the iTunes Store on my 4s then the phone says that It Can't Open the iTunes Store!  It refuses to open the Store!!!!  Really?  So then, I pulled up billing in iTunes on the PowerBook and found the rental and again clicked "Report a Problem".  Absolutely nothing happens...well, the Report a Problem disappears and that's it.  Can someone please remove this charge for a non-existant rental on my account?  Or at least tell me who to contact who can help me?

    "So then, I pulled up billing in iTunes on the PowerBook and found the rental and again clicked "Report a Problem".  Absolutely nothing happens...well, the Report a Problem disappears and that's it!"
    I did that! Shouldn't a dialogue box appear or something where I can give a description of the problem?

  • Charged for annual subscription instead of 3-month...

    I filled out the form for a Skype number. I asked for a 3 month (15€) subscription.
    I changed my credit card details as they were out of date and then submitted the order.
    OK, I should have checked, but having said "3 months" I expected it to stay that way.
    I have now been charged for 1 year which will take my bank account into overdraft and cause me all sorts of problems. Is there a way to reverse the transaction and get what I originally asked for?

    please contact Skype customer service
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • HT2589 I need to review my charges on my apple account.  There are always charging for small amounts that aren't mine.

    How do I view the transactions on my apple account.  I continuously get charges on my debit card that I do not make.

    You can view the purchase history on your acount via your computer's iTunes : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
    If there are charges on you that don't recognise, and nobody else has access to your account or devices and may have made them, then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I changed credit card, will it be charged for purchases made immediately prior to the change?

    I changed my credit card info for billing.  Just a few minutes before that I made several purchases.  Will the purchases be charged to the new card or the old one?

    InsaneArtist66 wrote:
    I have $25 from a gift card, and would like to buy some extra cash in a game I am playing. (If it needs to be specified: Dragons World for crystals) and will it show up on the phone bill?
    No. Purchases from the iTunes Store have nothing to do with your phone service and will not appear on the phone bill.
    Regards.

  • Why is itunes charging for purchases i havent made

    Purchases not made but being charged

    If you just created an account and put a credit card on it then you might just be seeing small temporary store holding charges which should disappear within a few days - if there is more than one then did you take a couple of attempts to fill them in ?
    Store holding charges : http://support.apple.com/kb/HT3702
    If they don't disappear after a few days (and it might not happen over the weekend) then contact iTunes support (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1050 to find out why i've been charge for purchasing iTunes, which l haven't

    I have seen a charge from ITunes, can you tell me how that happened? Please

    That does not involve iPhoto for the Mac in any way and can not be solved by the volenteers here in any case -  you need to cantact Apple or your credit card company
    LN

  • HT3702 can I get charges for purchased itunes my daughter made because she did not know how to add cd's to her ipod

    my daughter purchased many itune songs because she did not know how to add to ipod from cd's..can I get a reversal on my credit card and delete songs from her ipod?

    Mmoll,
    The rules of the iTunes Store are that all purchases are final.  However, if you feel that there were extenuating circumstances, you can request an exception by contacting iTunes Customer Service via their web page:
    http://www.apple.com/support/itunes/contact/
    There is no guarantee that they will grant an exception, but you might as well ask.

  • Once credit card is billed for purchase, can I use an iTunes gift card to pay for it instead?

    I have made a purchase wanting to use solely iTunes gift cards. However I did not account for the local taxes, and it exceeded the amount of gift card credits I had. Now my credit card has been charged, though I do not want to use it for various reasons.
    Can I pay the balance using another gift card instead?

    If your account's balance didn't cover the total purchase price then the extra amount over your balance will have been charged to your credit card - it's too late after purchasing the item to change how you paid for it. You can try contacting iTunes Support, but they are probably unlikely to change how you paid for it : http://www.apple.com/support/itunes/contact/
    If you don't want your credit card to potentially be charged for purchases then you could remove it from your account :
    Changing payment details : Change or remove your payment information from your iTunes Store account (Apple ID)
    If you don't get the 'none' option to be able to remove your card : Why can’t I select None when I edit my Apple ID payment information

  • I was charged for unknown product, I have only 2 purchases, itunes and an application, how to contact to get my money back

    Hi , im a new user on this comunity, and Itunes was charged me for unknown product, I have only 2 purchases, itunes and an application, how to contact to get my money back , hope they fixed this unknow recharge

    in my purchase history only shows the purchase of 1 application ( toolbars kits ) 0.99$ on the date 06 /01/2012 ,and my first time in itunes is charging me 0.99 on the date 05/ 01/ 2012 , total 1.98$ carged in my itunes account, but my credit card, it shows another unknown to the itunes charge for an amount of 0.99 on the date 10/ 01 /2012 , and the third charge is not reflected in the history of iTunes system,that particular day I did not do any buying and other applications, the application of kits toolbar does not work as it should, but it is of more importance, for no reason of charging my credit card $ 0.99, hope ur company fixed this sooner thanks...oh other thing... i dont think someone hack my credit card, because i have the receipt of the third charged for itunes for amount : 0.99$ which i do not know thats this payment

  • How to calculate freight,handling,insurance charges for PO

    Hi expert,
                  I need to show the details of PO with tax and freight,handling,insurance charges for purchase order. I calculated the tax amount of PO using CALCULATE_TAX_ITEM. but i don't know to calculate the freight and those charges. Guide me what table i have to be use or any other function module is there to calculate those charges. KONV is the table for conditions. how can i fetch those charges from these table using ebeln and ebelp fields.
    Regards,
    Rathish

    First you have to select Doc condition number (KNUMV) for each PO from EKKO table...then for the same KNUMV run KONV....here against each KNUMV-KPOSN (here KPOSN = EBELP)you will find the condition types & value...in the rport i think you have to hardcoat the condition types
    Regards,
    Indranil

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