Charged for purchase i never downloaded.
I have just been charged for 2 videos that i didn't download. I had my account set to 'store basket' rarther than 1 click download, and i had 2 videos in my basket. i then changed my basket back to one click download. but didnt actually buy the videos.
today i recieved my itunes statement, and i have been charged for the videos, but i don t actuall have them. If i try to download them again i get a message saying already purchased, but i didnt buy them, and if i try and search for purchases, i just get an 'unkown error (5002)'
whats going on, why have they charged me for videos i never downloaded?
Hello Bennett14,
It sounds like you have been charged for an application, but it was never downloaded and is not listed in your purchase history. It also sounds like you were charged more than what the App Store listed as the price. I recommend contacting the iTunes Store to help resolve this issue. You can find steps to report a problem with a purchase in the following article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.
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