Charged for slotomania in app purchase, but haven't received. How do I resolve?

I would appreciate advise resolving issue where I purchased from slotomania (I believe it's called an in app purchase), it was not the first Tim to do so on my iPad, but it kept saying it might take a few minutes. The purchase / coins never came through, but my credit card was charged. Even though they say to contact Apple for such things I did email them, but received no response of course. I believe my husband also emailed Apple support. Any thoughts on how to resolve this? I'm talking about $99.00 or I would chalk it up to lessons learned, but I think it's significant. Thanks.

Hi CarrieLea,
Contact iTunes Support using this link. If you follow the prompts, you will end up on a page where you can schedule a phone call:
iTunes Support WorldWide
Best of luck,
GB

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HT4009 Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?

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You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Hi how I get the refund from the unauthorised in app purchase? I just bought the phone n had yr staff do the personal setup n end up I had been charged for the in apps purchased

Hi how I get the refund from the unauthorised in app purchase? I just bought the phone at yr store few days ago n had yr staff do the personal setup n end up I had been charged for the in apps purchased. Pls help.

yr store few days ago n had yr staff do the personal setup n end up I had been charged for the in apps purchased. Pls help.
NOT at mine or anyone else's here
This is a User to User technical support community .There is no-one from Apple here and Apple neither read nor respond here
Did you not work that out when you agreed to the terms of use of this community when joining today

HT4009 I was charged for an in-app purchase that I did not intend to buy. Can I get a refund somehow?

I was charged for an in-app purchase I did not intend to buy? How can I get a refund?

Contact iTunes Customer Service via their web page:
http://www.apple.com/support/itunes/contact/

HT204266 I have been billed for an in app purchase I didn't make how do I get a refund please

I have been billed for an in app purchase I didn't make how do I get a refund please

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT4009 I bought an in-app purchase but didn't receive what I was trying to buy But it took the money from my iTunes account how do I get this fixed

How do I get my money back on a in-app purchase
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Does the app have an IAP download option in that allows you to download them and/or does the developer's website have any info on it about what to do ? If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
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You can try the 'report a problem' page to contact iTunes Support (we are fellow users here on these forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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Try here > How to See a Purchase History for iTunes on an iPhone | eHow
Update or edit payment method > iTunes Store: Changing account information

I have made an in-app purchase, but did not receive the item.

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To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells

HT4009 Charged for in app purchase I haven't received

I purchased an item in-app but never received it. When I try to report a problem, I always get the same error. Cannot connect to iTunes. Any ideas? Thank you in advance.

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

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The "none" option is nowhere to be found, and I can't remove my card. I don't really want to create a new account.

You'll have to pardon my ignorance of some computer terminology; I'm a retired manager and not a computer technician, hence my muddling up of client and server terminology.
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That said, you seem to be spot on re setting up a 'dummy' client in Mail. I set it up as you suggested and I can send to and receive from this client without a problem. You appear to have identified the solution, notwithstanding the claims of the ISP's 'experts'.
The next problem I have now is sorting out my wife's mailbox that is so troublesome whenever I set it up on Mail.
All the other set-up advice to date yielded a similar result; inability to send from my account to her inbox. Perhaps deleting her details from the account altogether and setting them up again from scratch may be the solution and I shall try that in due course. The impediment that I have with this at the moment is that my ISP admits that it has 'a technical problem with its email servers' and some of its related web pages that prevent my doing this myself. I will have to go through the telephone 'help' line and ask the technician to set it up at their end on my instructions. This has some disadvantages in that I have to divulge the password to the account to the operator rather than keeping it anonymous by doing it on-line. You may have solved the problem, but until I can successfully sort out a working mailbox for my wife i cannot definitively say so.
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Are you sure it took your money? If you log into your account in iTunes on a computer does it show in your Purchase History?
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Charged for slotomania in app purchase, but haven't received. How do I resolve?

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