Charged for texting when I have a texting package
I had the 700 minute family share plan and also for my line I had a 500 text allotment. Today I go on my page to view my upcoming bill. I have a charge for $91.95 in texts. Made up of 15 total picture/video messages and 400+ regular texts. The total combined did not go over 500. It was around $40 in charges for sent and received messages.
So I had changed my plan to a better plan but set it to not go into effect until my next billing cycle which began 4 days ago.
Why do I have charges for all those texts when I had the 500 text package for $10? All those texts I am being charge for were during the previous billing cycle when I had the 500 allotment. I've since changed over to the 700 minute family talk and text plan which is unlimited texts.
Anyone hav ea clue what they are charging me for? Hopefully that made sense. Kind of tough to explain when you can't just show your bill right here to give the full picture.
Here is my portion of that bill minus my phone #s on the account. I have a feeling maybe they canceled something before I wanetd it to be? I was due for a new contract around 12/18 but I was shopping for a different plan so I just let that pass. So the current one would have just kept going as it was. The texting I used was obviously under 500 texts. I'm thinking maybe I got billed in advance for something to make it that way. I can't distinguish stuff too well.
Monthly Access ChargesThese are your fixed monthly charges that are based on your Plan and Optional Services. If you change your plans or services during the month, an adjusted charge that includes partial month charges or credits, may appear on your bill.
$93.85
Nationwide Talk & Text FS 700 12/27 - 01/26
$90.00
500 MSG Allowance + UNL IN MSG - Refund 12/11 - 12/26
-$5.33
10.00/mo / 16 day s refunded
TEC Phones - Asurion 12/11 - 12/26
$3.19
5.99/mo / 16 day s on new service
TEC Phones - Asurion 12/27 - 01/26 (month in advance)
$5.99
Usage ChargesThese are your variable charges that depend on whether you have used any services that are billed on a per-use basis, or have exceeded any monthly allowance included in your Plan or Optional Services.
$0.00
VoiceThe "Voice" section of your bill Includes charges for voice calls, including calls that exceed your Plan's minute allowances, 411 Search, Long Distance and other calls.
Allowance
Used
Billable
Charge
SharePlan (11/27 - 12/26)
minutes
700
166
(shared)
Mobile to Mobile
minutes
unlimited
35
Night/Weekend
minutes
unlimited
52
Total Voice Charges
$0.00
Text, Picture & VideoThe "Text, Picture & Video" section of your bill includes charges for Messages sent and received.
Allowance
Used
Billable
Charge
Unbilled Usage from Previous Months*
Text, Picture & Video
messages
5
Current Usage
Text - Sent
messages
227
227
$45.40
Text - Rcv'd
messages
214
214
$42.80
Unlimited M2M Text
messages
unlimited
71
(11/27 - 12/11)
Picture & Video - Sent
messages
10
10
$2.50
Picture & Video - Rcv'd
messages
5
5
$1.25
UNL M2M Picture & Video
messages
unlimited
4
(11/27 - 12/11)
Text, Picture & Video
messages
250
212
(11/27 - 12/11)
Total Text, Picture & Video Charges
$91.95
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10th Floor
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London
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