Charged full price without a warning!

Question

Hello!
I have a small rant and a warning for other customers! I have a line on my account that I haven't used in a long time that I am still paying for. Previously (under some previous promotion, they said) they let me switch one of my lines to the Edge program. So I thought I would try my luck and upgrade that line to a tablet through Edge. I went through the whole process and placed the order. No where in this entire process did it say I could not do this. I chose the device I wanted and options such as insurance. It told me I had no balance due or if I wanted to I could do a down payment. All was fine and well, submitted the order. It let me go through the whole process as though I was doing the edge program. Then I get an email saying they were charging my bank account nearly $700 for the full price. No explanation as to why. So I call and they said oh you weren't eligible. So instead of saying to me,"this line isn't eligible, would you like to buy this outright?" they just assumed I was going to and charged me the full amount without any sort of warning! I didn't agree to that. Not only did I have to cancel my order.. I was pretty disappointed that 1. they would just charge you without warning and 2. I didn't get my ipad I know I still had an active contract and if its not time, then its not time, thats not my issue. My issue is that they would take money and not even tell you thats what would happen. In all reality it shouldn't even let you go through the process if you are ineligible. Not sure that I will do edge anymore or get anymore devices from verizon. I may just buy outright from apple from now on as I have in the past I have to say, I love my verizon service, def the best in my area. BUT, they without a doubt have the WORST customer service of any company I have ever dealt with. You can call 3 times and ask the same question but get 3 different answers.

Answer 1

You refuse to comprehend that I agree with you. YOU SHOULD NOT BE CHARGED MORE THAN YOU AGREED TO WITHOUT YOUR KNOWLEDGE!!! I have never disagreed with you on that but for whatever reason you choose to ignore that and pretend like that is what I said. Now if me pointing out that you attempted to do something you knew you weren't yet eligible to do just because you were able to do it before and decided to take your chances by trying it again is considered rude...then ok. I'm rude. And will continue to be. The idea that you think it should be expected that you will do it again because you got away with it the 1st time is absolutely wrong. It doesn't make what you're doing suddenly ok just because you managed to get through the cracks before. It just means that you were lucky that time and you decided to push your luck again. Two different topics. Doing something and getting away with despite knowing it's not supposed to happen and then trying again but getting upset when someone tells you the truth...that you tried something wrong is amusing. I never said you got upset because you didn't get what you wanted (although you kind of did). I just stated a fact. You attempted something that you shouldn't have. NONE OF THAT MEANS YOU SHOULD HAVE BEEN CHARGED FULL RETAIL WITHOUT YOUR KNOWLEDGE UNLESS THAT IS SOMETHING THAT VZW EXPRESSLY HAS AS PART OF THE TERMS.
I provided you with some routes to try and get some concrete answers as to why they did it. You may also want to contact your bank if the money hasn't been credited back to your payment method yet so they can do it and investigate the charge. I wish you well but your being upset at my honesty and trying to turn it into something else was unnecessary. It doesn't change the truth nor will it hurt my feelings. Being called rude online hardly means anything when I haven't shown you rude at all. Good luck! And I hope you get the device you want soon.