Charged over £150 for two months' of residential B...
I rent a flat in Leeds and provide the tenants with BT broadband. I have a Broadband only account; there is no phone at the property and no calls have ever been made. During the past 2 months, BT has charged me over £150 for broadband usage.
• £73.60 (Broadband only) on 17 December 2012
• £78.60 (Broadband only) on 1 Feb 2013
However, according to the online billing, another £73.14 is due as of 4 February.
How can I face a £225 bill for the period 17 December to 4 February for only broadband usage? This equates to nearly £5 per day!
This, quite frankly, is an absoloute rip off....
Andy.
I expect they have exceeded the download amount that you signed up for, and you have been charged for over usage.
What broadband option are you on?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
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Hello everyone. I feel as though I need to inform people about this and get some advice on what to do. I've been trying to resolve it with Telstra for months but they really aren't interested. Here's what's happened: Our household wants to upgrade from our ADSL2+ to Cable internet. The NBN is not yet available in our area, so Cable was the next step. Currently, Telstra is the only ISP that is able to service my address with Cable internet (Optus, for example, cannot). So, I called Telstra at the beginning of May, and we set to order the 500GB cable internet month to month plan with the Super speed boost. And, after preparing it, they said the next Monday (it was Saturday) they would send someone out to connect it. So, the serviceman arrives at my household, and there is a problem: The Cable is on the other side of the street, and as a result, he would need 14 days to work out what needs to be done. 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Greetings,
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http://support.apple.com/kb/HT1918
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180.14 pounds for two months access? Something wen...
Moved house on Dec 15th last year. Was just supposed to be an account transfer to new house but somehow this got cocked up and a new account had to be made.
Paid 114.19 in Dec for this quarter that we are in on old account.
Was told to pay a further 65.94 for the new account. So far 180.14 paid into the account as of early jan and not even hooked up yet.
I was without internet from Dec 15th till Jan 14th so roughly a month.
Then i get a refund for 74.95 bringing the total down to 105.19 that i paid for two months access so far.
Now i am getting another bill demanding another 31.25 for line rental and broadband for FEB 14th - MAR 15th. So what was that 105.18 for then? For one months access? I paid in the 114.19 for this quarter in DEC and was without access for a whole month out of this quarter.
Something is seriously wrong and i am owed some funds. Cant deal with indians in india who have no authority to do anything other than to stall and procrastinate so voicing my concerns here for any an all to read.
Only monaing about the bill, mind you. The uptime and actual service provided has been excellent and the best i have seen since i joined the net in 1994. I hardly have any downtime at all and that is really nice to have.Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
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Mine is a Macbook Air 13', 128GB, 1.86GHz with 4 GB RAM.
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