Charged twice for a purchase on Bejeweled Blitz!

I play Bejeweled Blitz on my iPad and i recently bought a Package of 17 Extra Spins during the purchase an error message poped up on the screen to say a connection error had occured and i would not be charged, i tried again and succsesfully bought 17 Extra Spins. When i received the receipt from iTunes it showed i was charged twice but only got 1 set of 17 extra spins! Any suggestions how to claim the money back?

Try contacting iTunes support and ask for a refund for the second charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

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TS1424 Does anyone have any problems being charged twice for same purchase?

Anyone have any problems with being charged twice for same purchase?

Hi Brittany31,
Welcome to the Support Communities!
The link below will help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Hope this helps!
- Judy

TS1424 I have been charged twice for my purchase

My visa was charged twice for a season of sopranos episodes
Invoice number 534930012000014 $33.88 twice this is the second
Time this has happened and I'm scared to buy new
Purchases as it will happen again. I want the second $33.88 returned
Please and can you look into why this is happening
As I have been a big user of purchasing iTunes music and
TV series.
Yours sincerely
Michael

In the US: 1-800-MY-APPLE.
Elsewhere: Contact Apple for support and service
Matt

I'm being charged TWICE for one purchase, how can I get my money back for that second charge?

I bought an album and two songs which added up to about $13 and I went to check my credit card account and saw that itunes is charging me twice for that same thing along with an extra $1 for something else. One of the transactions is on 11/05/11 while the other one is on 11/07/11 and I only bought the album and songs once and I haven't bought anything else since then. I emailed them about it and they think it's an unauthorized purchase when it isn't I know that I bought the songs but they're charging me twice for that one thing. I've called them and they all said that I have to go to the customer services and that's didn't help so what do I do to get my money back?
This also happened before where they charged me twice but it was just 2 bucks so it was a big deal but this time it's almost $14 and I want that money back.

Here's a link to a procedure:
http://www.ehow.com/how_5590751_refund-itunes.html

Charged twice for same purchase!

I purchase music using iTunes and was doing it more and more until now. Recently I went to purchase a song and had a download problem in the middle of my purchase. The song did not show up and I went through the process again almost immediately. I recieved the song but was charged twice. After submitting the problem under both purchases (surely they can see they were almost at the same time) I was told I purchased them and that was that.
This lack of control over things I purchase and inability to actually resolve problems is driving me away from the iTunes store. My advice for everyone is simple. Buy the disc. The more industry moves towards an online verification/must log on to prove ownership model the more we lose. I was a Mac advocate and computer geek since the SE. Enough is enough. It is becoming more of a cruthc than a tool.

When a download is interrupted, you can just click Store>Check for Available downloads.
Once you click buy, then it is purchased.
As with anything, itunes is not for everyone. You are free to shop for music wherever you like.
Sorry about your issues.

How do you make sure you weren't charged twice for one purchase?

I downloaded an album and it's showing in my library twice. Was I charged twice?

Look at your purchase history and see.

Charged twice for past purchase on itunes

I bought 2 songs from itunes that cost 99 cents each but when i downloaded them again i got charged again for them. I already sent apple an email And i report an issue for the purchase but apple has not responded back.

Wait for Apple to respond.
No one here can help.
Did you buy them again?
or did you redownload from the purchased section under quick links?

HT3702 My account has been charged twice for my purchase today?

My account is processing twice the Beyonce album for 15.99.

Did you click 'buy' twice when buying it ? You can try the 'report a problem' page to contact iTunes Support (we are fellow users here on these forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4009 Getting charged twice for one purchase

I bought an App for $4.99, and was charged for it twice. How do I get a refund for the second time I was charged?

Click the Report a Problem link in your email receipt.

HT3702 i was charged twice for one purchase? who do i need to contact to get this resolved?

can anyone help me out?

You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I got charged twice for a purchase

How to dispute a double charge on my app purchase

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT204266 I was charge twice for an app

I was charge twice for the purchase of the turbotax app on mt iPad. How do I get it fixed?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Why am i being charged twice for 11.04 and 11.46 when I did not purchase those songs, I used an itunes card 25$ and I still have 0.04 cents left?

Why am i being charged twice for 11.04 and 11.46 when I did not purchase those songs, I used an itunes card 25$ and I still have 0.04 cents left?
I couldnt redeem w/o an apple ID so when i did it asked for a credit card. And I want to discontinue and remove my account from itunes but it wont let me, there is no account discontinue or removal of account

Because too much time has passed I can't edit this into the prior comment, but here is the info regarding reverting to iTunes 11.0.2 (assuming you do have a time machine backup) from https://discussions.apple.com/message/22057703#22057703
W. Raider wrote:
Repairing permissions doesn't fix it.
I reverted to the previous version, 11.0.2.
1. Quit the new crash-prone iTunes.
2. Delete the app.
3. Restore v. 11.0.2 with Time Machine.
4. In your iTunes folder look for a folder called "Previous iTunes Libraries", find the latest one.
5. In the iTunes folder itself you'll see "iTunes Library.itl", delete it (or compress it and save a copy for later just in case.
6. Copy the newest .itl file in Previous iTunes Libraries to the iTunes folder and rename it "iTunes Library.itl".
7. Launch the older version of iTunes.
My crashing has seemed to have ceased with a revert to an older version. I noticed today that the newer crashing iTunes had been launched for hours but not playing anything, when I played internet radio it crashed within 5mins, fed up I reverted to an older version.
Btw, a simpler way to do this is to revert to older iTunes app, then hold Option when it launches and choose an older library.

I've been charged twice for "Kingdoms at War" A Thinking Ape but I didn't purchase it. I just updated my account info, thinking that the issue had be resolved in 02/2012 only to find it charged to my account again. How do I get this charge removed?

Back in 02/2012 I was charged twice for "Kingdoms at War" , 200 Nobility points, A thinking Ape. I didn't order this. I have changed my password twice. I just updated my account info to use ITunes for downloading music and a charge for $39.98 was taken from my account for this again. In researching this, it appears that "Kingdoms at War" is a free app. . . so someone must have accessed my account to purchase gold. . . or ITunes erred. How do I get this resolved? I would like to use ITunes without being forced to pay this $39.98.

Contact iTunes support at expresslane.apple.com and explain your problem

Hi! I have been charged twice for an in-app purchase. Who do I contact?

Hi! I have been charged twice for an in-app purchase. Who do I contact?

Contact iTunes Customer Service...
Use this Link > Apple Support iTunes Store Contact

Charged twice for a purchase on Bejeweled Blitz!

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