Charged twice for Broadband? Bill is confusing

Hello.
I signed up for Option 1: 10Gb Broadband and unlimited calls.
My bill appears with these charges:
Package Broadband and calls - £15.99
and [quote] "this package gives you • Calling plan Unlimited Anytime Plan • Broadband BT Total Broadband Option 1." [unquote]
then
Internet Phone
BT Talk Anytime Plan - £5.99
[quote] This is the cost of your Broadband at £5.99 a month charged in advance. [unquote]
That appears to me that I pay for a bundle at £15.99 a month which includes Broadband, and then a further £5.99 again for my broadband.
I'm confused.
In the month I made only three calls through the internet phone and these were after 7pm so no charges there.
... and just to add confusion, when do I get the £40 for my new BT Credit Card??
Many thanks.

Had a quick reply through BT's email enquiry form from a Digital Care Advisor.  
Apparently, I opted any time package on my BT Broadband TalkVoip service so I had been charged £5.99 on all my bills.  (I have no recollection of 'ticking this box.')
So my 7 calls in 3 months via BT Broadband Talk VoIP cost £17.97.
Now I'll need to contact someone to request removal of this BT Broadband Talk option.  I assume that it *IS* possible to have unlimited Landline Call option and the usual after 7pm and weekend free VoIP calls.

Similar Messages

  • Credit Card billed and charged twice for a Single ...

    Dear All,
    I bought skype credit (Calling India 120min/month, 3 months subscrption) over the internet on my credit card and have been charged twice but only recieved a single credit to my account.
    This happened first in Mar'14, and i just ignored.
    When this happed again in Jun'14, I contacted my Bank and they said to contact skype but as there is not a phone number I am here. I use Skype to keep in touch with family overseas and to not have credit is tough. Now this Sep'14 again i have been charged twice for the same subscription.
    I want all these amounts to be refunded, immediately.
    I have tried everything possible except to email Bill Gates. 
    Now this community is the only resort please Help...
    Look forward to hearing from you.
    Thanks and Regards

    These are user-to-user forums, you are not talking to Apple here.
    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Apple charge me twice for the bill when I order usb cable and power adapter, what should I do now ?

    Apple charge me twice for the bill when I order usb cable and power adapter, what should I do now ?
    they charge me separated for the cable & adapter , and charge 51.36$ for the full bill !!!
    order number *****
    <Edited by Host>

    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes
    international calling numbers..

  • I was charged twice for the same order!

    I was charged twice for the same item; once for my online pre-order through BestBuy.com and again when I picked up the item at the Best Buy Store.
    I pre-ordered an Xbox One - Day One Edition from BestBuy.com on 09/02/2013. I scheduled to pick up the item at the Best Buy Store in Eden Prairie after the Microsoft release date of 11/22/2013. On 11/25/2013 I arrived at the Eden Prairie Best Buy excited to pick up my Xbox One - Day One Edition.
    The Best Buy staff had difficulty linking the pre-order to the in-store pick up. They couldn't confirm if I already paid for the item through BestBuy.com. They asked for my various email addresses and phone numbers and I was required to show them my ID which matched the name on the sticker which was placed on the side of the pre-ordered item. I waited 10-15 min at the checkout until the 3 Best Buy employees troubleshooting the transaction were satisfied. Little did I know, I was being charged twice for the same item! Once for my online pre-order through BestBuy.com and again at the store when I was picking up my item! The worst part is that during the confusion during the in-store pickup, the Best Buy staff created a new transaction ticket to complete the checkout. This created a new entry in their system which claimed that I picked up two Xbox One - Day One Editions! I would like to point out that the Day One Edition could only be obtained through the pre-order process, and only one pre-order was allowed per person!  (This was Best Buy's Policy) My transaction involved only one pre-order number! (removed per forum guidelines) This makes it impossible to sell me (2) Xbox One - Day One Editions.
    On 11/25/13 I received 2 paper documents along with (1) Xbox One - Day One Edition with serial number: (removed per forum guidelines) from the Eden Prairie Store.
    1. A Best Buy Pick-up Acknowledgement for $536.36 for order number (removed per forum guidelines). This document did not contain a serial number for the item. The document was printed at 6:31PM.
    2. A standard Best Buy receipt for $536.36 printed at 6:35PM. (4 minutes after the first document) This document did contain a serial number for the item: (removed per forum guidelines).
    Now for the two charges:
    1. The first charge on my card ending in 8754 was on 11/22/13 for $536.36 from BestBuy.com.
    2. The second charge on my card ending in 8754 was on 11/26/13 for $536.36 from Best Buy Eden Prairie.
    I noticed the additional charge error after I returned the item (that I was charged twice for -Serial Number: (removed per forum guidelines) on 01/02/14. I checked my account to make sure I was refunded and I noticed I was charged twice. At this time I spoke with the Best Buy Customer Service at the Best Buy Eden Prairie Store. They recommended I call the Best Buy number on the receipt to sort it out. I called the number and due to the holiday congestion I was unable to connect with a Best Buy Representative after waiting for an hour. I again contacted the Best Buy Customer Service at the Eden Prairie Store and they recommended I file a claim with my bank.(Wellsfargo)
    I filed a claim with WellsFargo ((removed per forum guidelines)) but after 4 weeks the issue did not get resolved.
    After the Wellsfargo claim failed I filed two new claim numbers with Best Buy in hopes that working with Best Buy:
    1. Best Buy Claim # (removed per forum guidelines)
    2. Best Buy Claim # (removed per forum guidelines)
    I also printed the following documents on 06/1/14 and presented them to the store manager for review:
    -Bank account statement showing the two charges 4 minutes apart.
    -A Best Buy Pick-up Acknowledgement
    -A standard Best Buy receipt
    -The return slip from the return on 01/02/14.
    -Screen captures of my email pre-order acknowledgement
    -Screen captures of my email pick-up acknowledgment.
    After spending 2 hours at the service desk I was denied a refund because Best Buy claimed two Xbox One -Day One Edition's were purchased by me, 4 minutes apart, however, Best Buy could only provide one serial number for the transaction. I stated that the claim could easily be settled if they provided the two serial numbers in their system that were sold to me with my signatures. They could not. It is frusterating as the customer because I know there was only one serial number involved in the transaction.
    I then filed a claim with the Better Business Bureau. Best Buy responded that their records show no inventory adjustments therefore they will not issue a refund. To prove that they sold me two xboxs they could simply provide the two serial numbers that they received payment for. Best Buy will not do this because they know they only have proof of one serial number in the transaction.
    I consider Best Buy's response unethical. I don't want to believe that they are in the business of stealing but their lack of understanding and willingness to entertain the possibility that they made a mistake is convincing me otherwise. If you can't prove you sold two items, you have no business in charging for two items. I can prove that I have been charged twice in error. I was also disappointed that they did not address the facts in my claim. Best Buy is losing a customer of over 20 years.
    Thank you for your time in reading my message.

    Hello Consumer777,
    I sincerely appreciate the amount of detail you’ve provided in your post. It appears you’ve been dealing with this scenario for quite some time, and I thank you for bringing it to our attention on the forums.
    I’ve reviewed your case history with Best Buy in regards to this issue, as well as the details of the Better Business Bureau (BBB) case that was opened. We provided our definitive response to the BBB and Best Buy’s decision on the matter has not changed.
    Thank you for sharing your feedback on the forums.
    Sincerely,
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • HT204088 I have been charged twice for an app subscription.

    I have been charged twice for an app subscription thinking that I would get two months but I didn't. How do I dispute?

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT204088 An album downloaded twice on my iTunes and I'm charged twice for the album.  I want a refund for one of the charges.

    An album downloaded twice on my iTunes and I'm charged twice for the album.  I want a refund for one of the charges.  How do I do this?

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT204088 what do I do if I am charged twice for the same song?

    What do I do if I am charged twice for the same song?

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT201303 I was charged twice for the same song how do I get reimbursed?

    I was charged twice for the same song how do I get reimbursed?

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT3702 I was charged twice for the same purchases

    I was charged twice for the same groip of purchases how do i get my money back?

    You can contact iTunes support via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1933 I been charged twice for white collar season pass how do i get credit for it ?

      I been charged twice for white collar season pass how do i get credit for it ?

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Credit card has been charged twice for the same product ( Home Design)

    Dear Sir ,
    upon reviewing my credit card statement , I have noticed that i have been charged twice for the same product which I am not even aware of , however I would apprcaite reviewing the cahrges and do the refund to my credit card
    The DUPLICATE charges are against Home design : 49.99 USD
    and another one for an application which is not downloaded ( The last driver )
    Thank you and very best regards
    Riad
    Message was edited by: zahra1966

    These are user-to-user forums, you are not talking to Apple here.
    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Why was i charged twice for one album

    why was i charged twice for one album

    Did you click 'buy' on it twice or re-download it via the main part of the store instead of the Purchased link/tab ?  You can contact iTunes support (these are user-to-user forums) via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1657 Been charged twice for same movie

    What do you do wheb youve been charged twice for same movie.

    You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT204088 I was charged twice for the same purchase and I can't find a place to make contact for a refund from the iTunes store...

    ON August 7th this year I purchased  an ibook and was charged twice for the same book, so I would like to get a refund for one ...
    Where can this trensaction be done? I'm having a problem finding the location.

    You can contact iTunes support here and ask for a refund/credit for the duplicate charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1368 CHARGED TWICE FOR SAME ITEM....PLEASE FIX THIS PROBLEM.

    11/23/12 order MGK8JL6NJJ  INVOICE 214042327611 CHARGED TWICE FOR SAME ITEM.. TRYED TO DOWNLOAD 3 TIMES 2 X GOT ERROR AND TOO TRY AT LATER TIME 3RD TIME WENT THROUGH RECIEVED ITEM. PLEASE FIX THIS PROBLEM. THANKS

    These are user-to-user forums, you are not talking to Apple here. You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    For future info typing all in capitals is considered shouting, and may mean that people don't reply to your posts.

Maybe you are looking for