Charged twice for iPad?

I bought an iPad yesterday, but when I checked my bank account online it shows 2 charges from Apple that are the cost of the iPad. Except they are both about $3 apart. Why did I get charged twice for my iPad? Please help. This is a huge problem for me.

My credit card # wasn't stolen because the charges were made on the same date. Also I used 3 Apple Store gift cards to pay for some of the cost, but the remainder I had to pay was about $400.
One of the charges says it from the Apple store, then the other says Check Card Balance Apple Store or something. So I thought they were charging it twice for extra security then take back the 2nd one, but that can't be because they're both $3 apart.

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Charged twice for an iPad mini

I am probably in the wrong place with this question, but I didn't know who or where to ask. So I just bought an iPad mini with Retina display and I was charged twice for the same product. How do I contact Apple to get a refund? There's a lot of money taken from my account now, that I would like to get it back.

Where did you buy it? Apple store?
http://store.apple.com/us
Contact the retailer and or your credit card company to dispute the second charge.

TS1424 I have been Charged twice for an app

I was charged twice for an app- iPad and iPhone. Anyone know how to get one credited?

Report to Apple and they should be able to provide the credit. In iTunes under the Store menu, select View Account. There you should find a selection for Purchase History. Find the item and select the arrow tab next to it where you will find a selection to Report a Problem. From my experience Apple will get back to you within 24-hours or less.

HT3702 Charged twice for an app

Hi, i purchased an ipad app last night but for some reason i have been charged twice for that same app. How do i go about having this refunded?
thanks for your help in advance.

Try contacting iTunes support and ask for a refund/credit for one of the charges : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

Was charged twice for my order

hello, I was charged twice for my Ipad Mini order, why? can someone help?

Does one of the amounts tie up with the app's price (plus your state's sales tax if you are in the US, with the other one being how much, and where are you seeing them (on emailed receipts, on your account's purchase history, on your credit card) ?
Did you add or change your credit card details on your iTunes account when making the purchase - each time that you do so a small temporary store holding charge ($1 or approximate local equivalent) may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account (it should disappear off your account within a few days or so). Store holding charge : http://support.apple.com/kb/HT3702
If you have got 2 actual charges on your iTunes account for buying the app then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT204266 I was charge twice for an app

I was charge twice for the purchase of the turbotax app on mt iPad. How do I get it fixed?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Charged twice for same album

So I just received my iTunes invoice receipt. It appears that I have been charged twice for the same album. I only have one copy in my playlist. Any help with the correct department/telephone number would be greatly appreciated; I would like to get this straightened out.
Thank you
~Steve
G5, MBP, U2 iPod, iPhone 4S, iPad 2, and 10 shares of Apple, Inc.

Johnathan Burger's Products
20" iMac Core 2 Duo 2.66Ghz;4GB RAM;Nvidia 9400, Mac OS X (10.6.4), 4G iPhone-Mac Mini Core2 Duo 2Ghz; 2GB RAM Eyetv w/USB HYbrid
I'm just looking for a solution, not a hassle.

TS1424 Charged twice for the same subscription

Renewed by 30 day subscription to the Sun newspaper online. Just got the invoice from the iTunes store and have been charged twice for the same subscription.
Go into iTunes and click on 'Report a problem' and get a very confusing page full of FAQ's but I can't find anyway of contacting iTunes to ask for a refund. When I go into the Sun Newspaper App on my iPad 2 it says I have 25 days subscription left.
Help someone before I lose all my hair!

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

Can someone please tell me why when I order an Itunes app. , do I always get charged twice for the same thing. It has happened on two different occasions. Does it have anything to do with having 2 different ipods linked to the same account?

Can someone please tell me why when i order an app on my sons ipod, do I get charged twice for it? When I tried do report a problem with the charge, it said that I can not get a refund on that item. This is the second time this has happened to me. Does it have anything to do with having more then one ipod linked to the same account? Thanks for any help you can give me!!!

It has nothing to do with have more than one device using that account.
After you purchase it once, you redownload it on other devices by the following, not like purchasing a new app.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If you really got charged twice for purchases the same app twice with the same account contact iTunes again by:
Apple - Support - iTunes - Contact Us
Make sure that they are really the same app first.

Why am i being charged twice for 11.04 and 11.46 when I did not purchase those songs, I used an itunes card 25$ and I still have 0.04 cents left?

Why am i being charged twice for 11.04 and 11.46 when I did not purchase those songs, I used an itunes card 25$ and I still have 0.04 cents left?
I couldnt redeem w/o an apple ID so when i did it asked for a credit card. And I want to discontinue and remove my account from itunes but it wont let me, there is no account discontinue or removal of account

Because too much time has passed I can't edit this into the prior comment, but here is the info regarding reverting to iTunes 11.0.2 (assuming you do have a time machine backup) from https://discussions.apple.com/message/22057703#22057703
W. Raider wrote:
Repairing permissions doesn't fix it.
I reverted to the previous version, 11.0.2.
1. Quit the new crash-prone iTunes.
2. Delete the app.
3. Restore v. 11.0.2 with Time Machine.
4. In your iTunes folder look for a folder called "Previous iTunes Libraries", find the latest one.
5. In the iTunes folder itself you'll see "iTunes Library.itl", delete it (or compress it and save a copy for later just in case.
6. Copy the newest .itl file in Previous iTunes Libraries to the iTunes folder and rename it "iTunes Library.itl".
7. Launch the older version of iTunes.
My crashing has seemed to have ceased with a revert to an older version. I noticed today that the newer crashing iTunes had been launched for hours but not playing anything, when I played internet radio it crashed within 5mins, fed up I reverted to an older version.
Btw, a simpler way to do this is to revert to older iTunes app, then hold Option when it launches and choose an older library.

I got charged twice for a movie (Safe House). Can i get a refund for that? we were not able to finish the movie and now were trying to watch it again. We have an hour left, however the apple tv is still loading the movie again for 2 hrs

i got charged twice for a movie (Safe House). Can i get a refund for that? we were not able to finish the movie last night, and now we're trying to watch it again. We have an hour left, however the apple tv is still loading the movie again for 2 hrs & 46 mins.

Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

I've been charged twice for "Kingdoms at War" A Thinking Ape but I didn't purchase it. I just updated my account info, thinking that the issue had be resolved in 02/2012 only to find it charged to my account again. How do I get this charge removed?

Back in 02/2012 I was charged twice for "Kingdoms at War" , 200 Nobility points, A thinking Ape. I didn't order this. I have changed my password twice. I just updated my account info to use ITunes for downloading music and a charge for $39.98 was taken from my account for this again. In researching this, it appears that "Kingdoms at War" is a free app. . . so someone must have accessed my account to purchase gold. . . or ITunes erred. How do I get this resolved? I would like to use ITunes without being forced to pay this $39.98.

Contact iTunes support at expresslane.apple.com and explain your problem

HT201359 When you have been charged twice for same item, how do you get your money back?

When you have been charged twice for same item, how do you get your money back?

Morning Domangere,
Thanks for using Apple Support Communities.
Following this article refund will be an option.
For more information on this, take a look at this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Best of luck,
Mario

I was charged twice for the same order!

I was charged twice for the same item; once for my online pre-order through BestBuy.com and again when I picked up the item at the Best Buy Store.
I pre-ordered an Xbox One - Day One Edition from BestBuy.com on 09/02/2013. I scheduled to pick up the item at the Best Buy Store in Eden Prairie after the Microsoft release date of 11/22/2013. On 11/25/2013 I arrived at the Eden Prairie Best Buy excited to pick up my Xbox One - Day One Edition.
The Best Buy staff had difficulty linking the pre-order to the in-store pick up. They couldn't confirm if I already paid for the item through BestBuy.com. They asked for my various email addresses and phone numbers and I was required to show them my ID which matched the name on the sticker which was placed on the side of the pre-ordered item. I waited 10-15 min at the checkout until the 3 Best Buy employees troubleshooting the transaction were satisfied. Little did I know, I was being charged twice for the same item! Once for my online pre-order through BestBuy.com and again at the store when I was picking up my item! The worst part is that during the confusion during the in-store pickup, the Best Buy staff created a new transaction ticket to complete the checkout. This created a new entry in their system which claimed that I picked up two Xbox One - Day One Editions! I would like to point out that the Day One Edition could only be obtained through the pre-order process, and only one pre-order was allowed per person! (This was Best Buy's Policy) My transaction involved only one pre-order number! (removed per forum guidelines) This makes it impossible to sell me (2) Xbox One - Day One Editions.
On 11/25/13 I received 2 paper documents along with (1) Xbox One - Day One Edition with serial number: (removed per forum guidelines) from the Eden Prairie Store.
1. A Best Buy Pick-up Acknowledgement for $536.36 for order number (removed per forum guidelines). This document did not contain a serial number for the item. The document was printed at 6:31PM.
2. A standard Best Buy receipt for $536.36 printed at 6:35PM. (4 minutes after the first document) This document did contain a serial number for the item: (removed per forum guidelines).
Now for the two charges:
1. The first charge on my card ending in 8754 was on 11/22/13 for $536.36 from BestBuy.com.
2. The second charge on my card ending in 8754 was on 11/26/13 for $536.36 from Best Buy Eden Prairie.
I noticed the additional charge error after I returned the item (that I was charged twice for -Serial Number: (removed per forum guidelines) on 01/02/14. I checked my account to make sure I was refunded and I noticed I was charged twice. At this time I spoke with the Best Buy Customer Service at the Best Buy Eden Prairie Store. They recommended I call the Best Buy number on the receipt to sort it out. I called the number and due to the holiday congestion I was unable to connect with a Best Buy Representative after waiting for an hour. I again contacted the Best Buy Customer Service at the Eden Prairie Store and they recommended I file a claim with my bank.(Wellsfargo)
I filed a claim with WellsFargo ((removed per forum guidelines)) but after 4 weeks the issue did not get resolved.
After the Wellsfargo claim failed I filed two new claim numbers with Best Buy in hopes that working with Best Buy:
1. Best Buy Claim # (removed per forum guidelines)
2. Best Buy Claim # (removed per forum guidelines)
I also printed the following documents on 06/1/14 and presented them to the store manager for review:
-Bank account statement showing the two charges 4 minutes apart.
-A Best Buy Pick-up Acknowledgement
-A standard Best Buy receipt
-The return slip from the return on 01/02/14.
-Screen captures of my email pre-order acknowledgement
-Screen captures of my email pick-up acknowledgment.
After spending 2 hours at the service desk I was denied a refund because Best Buy claimed two Xbox One -Day One Edition's were purchased by me, 4 minutes apart, however, Best Buy could only provide one serial number for the transaction. I stated that the claim could easily be settled if they provided the two serial numbers in their system that were sold to me with my signatures. They could not. It is frusterating as the customer because I know there was only one serial number involved in the transaction.
I then filed a claim with the Better Business Bureau. Best Buy responded that their records show no inventory adjustments therefore they will not issue a refund. To prove that they sold me two xboxs they could simply provide the two serial numbers that they received payment for. Best Buy will not do this because they know they only have proof of one serial number in the transaction.
I consider Best Buy's response unethical. I don't want to believe that they are in the business of stealing but their lack of understanding and willingness to entertain the possibility that they made a mistake is convincing me otherwise. If you can't prove you sold two items, you have no business in charging for two items. I can prove that I have been charged twice in error. I was also disappointed that they did not address the facts in my claim. Best Buy is losing a customer of over 20 years.
Thank you for your time in reading my message.

Hello Consumer777,
I sincerely appreciate the amount of detail you’ve provided in your post. It appears you’ve been dealing with this scenario for quite some time, and I thank you for bringing it to our attention on the forums.
I’ve reviewed your case history with Best Buy in regards to this issue, as well as the details of the Better Business Bureau (BBB) case that was opened. We provided our definitive response to the BBB and Best Buy’s decision on the matter has not changed.
Thank you for sharing your feedback on the forums.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

HT204088 I have been charged twice for a single transaction

Hi
I have been charged twice for an App I downloaded yesterday
Item
Developer
Type
Unit Price
Auto Trader Mobile, Vehicle Check
Report a Problem
Auto Trader
In App Purchase
£3.99
Auto Trader Mobile, Vehicle Check
Report a Problem
Auto Trader
In App Purchase
£3.99
Order Total:
£7.98
Please retain for your records
Please See Below For Terms And Conditions Pertaining To This Order.
iTunes Store
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
Answers to frequently asked questions regarding the iTunes Store can be found athttp://www.apple.com/uk/support/itunes/store/
<Personal Information Edited by Host>

It is possible that you accidentally double clicked the order in some way, some how processing it twice. Clearly you don't need two copies of the same magazine and it is unlikely Apple will not refund you.
On the receipt there should be a section asking you to report a problem. I suggest you do just that and the matter will be resolved.
Something to read ....How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

Charged twice for iPad?

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