CHARGED TWICE FOR LINE RENTAL/BROADBAND ETC

I had paid my line rental/broadband etc ( unlimited calls broadband) in advance as normal,the line was then changed over into husbands name, and he is paying line rental etc (seperate billing) but I am still being billed for the same. I have called e/mailed and been assured that this has been sorted,but I have now received an e/mail for november bill. BT are expecting to get payment from my husband and from me for the same package. If I pay this they will have there money twice for the same package. I called bt again yesterday and have been assured I will receive an amended bill by e/mail,but this has not happened. Can Any-one give me advice please

If you would like to try Live Chat they should be able to help you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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    Hi auntyannie,
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    Stephanie
    BTCare Community Manager
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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  • HT201359 When you have been charged twice for same item, how do you get your money back?

    When you have been charged twice for same item, how do you get your money back?

    Morning Domangere,
    Thanks for using Apple Support Communities.
    Following this article refund will be an option.
    For more information on this, take a look at this article:
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    http://support.apple.com/kb/ht1933
    Best of luck,
    Mario

  • I was charged twice for the same order!

    I was charged twice for the same item; once for my online pre-order through BestBuy.com and again when I picked up the item at the Best Buy Store.
    I pre-ordered an Xbox One - Day One Edition from BestBuy.com on 09/02/2013. I scheduled to pick up the item at the Best Buy Store in Eden Prairie after the Microsoft release date of 11/22/2013. On 11/25/2013 I arrived at the Eden Prairie Best Buy excited to pick up my Xbox One - Day One Edition.
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    2. A standard Best Buy receipt for $536.36 printed at 6:35PM. (4 minutes after the first document) This document did contain a serial number for the item: (removed per forum guidelines).
    Now for the two charges:
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    2. The second charge on my card ending in 8754 was on 11/26/13 for $536.36 from Best Buy Eden Prairie.
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    I filed a claim with WellsFargo ((removed per forum guidelines)) but after 4 weeks the issue did not get resolved.
    After the Wellsfargo claim failed I filed two new claim numbers with Best Buy in hopes that working with Best Buy:
    1. Best Buy Claim # (removed per forum guidelines)
    2. Best Buy Claim # (removed per forum guidelines)
    I also printed the following documents on 06/1/14 and presented them to the store manager for review:
    -Bank account statement showing the two charges 4 minutes apart.
    -A Best Buy Pick-up Acknowledgement
    -A standard Best Buy receipt
    -The return slip from the return on 01/02/14.
    -Screen captures of my email pre-order acknowledgement
    -Screen captures of my email pick-up acknowledgment.
    After spending 2 hours at the service desk I was denied a refund because Best Buy claimed two Xbox One -Day One Edition's were purchased by me, 4 minutes apart, however, Best Buy could only provide one serial number for the transaction. I stated that the claim could easily be settled if they provided the two serial numbers in their system that were sold to me with my signatures. They could not. It is frusterating as the customer because I know there was only one serial number involved in the transaction.
    I then filed a claim with the Better Business Bureau. Best Buy responded that their records show no inventory adjustments therefore they will not issue a refund. To prove that they sold me two xboxs they could simply provide the two serial numbers that they received payment for. Best Buy will not do this because they know they only have proof of one serial number in the transaction.
    I consider Best Buy's response unethical. I don't want to believe that they are in the business of stealing but their lack of understanding and willingness to entertain the possibility that they made a mistake is convincing me otherwise. If you can't prove you sold two items, you have no business in charging for two items. I can prove that I have been charged twice in error. I was also disappointed that they did not address the facts in my claim. Best Buy is losing a customer of over 20 years.
    Thank you for your time in reading my message.

    Hello Consumer777,
    I sincerely appreciate the amount of detail you’ve provided in your post. It appears you’ve been dealing with this scenario for quite some time, and I thank you for bringing it to our attention on the forums.
    I’ve reviewed your case history with Best Buy in regards to this issue, as well as the details of the Better Business Bureau (BBB) case that was opened. We provided our definitive response to the BBB and Best Buy’s decision on the matter has not changed.
    Thank you for sharing your feedback on the forums.
    Sincerely,
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • HT204088 I have been charged twice for a single transaction

    Hi
    I have been charged twice for an App  I downloaded yesterday
    Item
    Developer
    Type
    Unit Price
    Auto Trader Mobile, Vehicle Check
    Report a Problem
    Auto Trader
    In App Purchase
    £3.99
    Auto Trader Mobile, Vehicle Check
    Report a Problem
    Auto Trader
    In App Purchase
    £3.99
    Order Total:
    £7.98
    Please retain for your records
    Please See Below For Terms And Conditions Pertaining To This Order.
    iTunes Store
    You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
    Answers to frequently asked questions regarding the iTunes Store can be found athttp://www.apple.com/uk/support/itunes/store/
    <Personal Information Edited by Host>

    It is possible that you accidentally double clicked the order in some way, some how processing it twice. Clearly you don't need two copies of the same magazine and it is unlikely Apple will not refund you.
    On the receipt there should be a section asking you to report a problem.   I suggest you do just that and the matter will be resolved.
    Something to read ....How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

  • Charged twice for Slider Lock to be upgraded to paid version but application not downloaded

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    Please reply back on my mail : Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.
    Awiting your reply,
    Anuj Malik

    Hello!
    I have found your case and appears one of our teams from corporate has been trying to contact you for the past 2 days with the provided contact # we have on file.  If there is a alternate phone # we can reach you to resolve this issue, please send me a private message with that number.  Thanks!

  • I have been charged twice for zineo magazine

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    This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes forums.
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