Charged twice for movie on iTunes

I ordered a movie last night and it stopped loading and iTunes crashed. I re-started the program and had to order the movie again. The system has charged me twice for it. How do I go about getting one charge removed?

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • I got charge twice for purchasing a itune application, is there any number i can call?

    I got charged twice for purchasing a itune application, is there any number I can call?

    The iTunes Store does not have phone support. Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report your issue to the iTunes Store.
    Regards.

  • Charged twice for movie

    I was charged twice for the same movie, how do I remove that from my account?

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Consistantly charged twice for purchases in iTunes , why is this allowed?

    Four instances total, and in each instance iTunes directed me to an updated TOS agreement. I checked the agreement, then navigated back to the store only to find being twiced charged for the same download.
    Windows Vista, iTunes 8.1.1.10, fresh install...
    Not once or twice, but four time now, why does this happen? why is there no warning box? Wouldn't be common sense to warn when thru either user error or software bug the same product is being purchased repeatedly?
    Maybe some people want to pay twice for the same thing, but I imagine most would rather not be charged repeatedly for items.
    I guess there is no way to remove these erroneous charges, since I can't find any sort of method of aborting the download.
    This has happened in the past, and I've blown it off as a fluke. But now with a fresh install of the newest software, I can't make a single purchase without being charged twice.
    A fresh reinstall and a brand new reformatted drive also.
    Thank you for any insight you may have.

    *I guess there is no way to remove these erroneous charges, since I can't find any sort of method of aborting the download.*
    You can email iTunes Store Customer Services from this link. Choose a category that most closely describes your problem and add any additional information in the box provided: Customer Service - iTunes Store Support

  • HT3702 charged twice for purchase

    Hi I think i was charged twice for an apple itunes music album purchase 8/16 and 8/17. for $14.97. Please help

    Try contacting iTunes support and see if they will refund or credit you for the second charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1657 Been charged twice for same movie

    What do you do wheb youve been charged twice for same movie.

    You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1390 I've been charged twice for the same movie ... how can I reverse this charge?

    Ive been charged twice for the same movie on iTunes.  How can I have this secondary charge reversed? 

    On your email receipt and in the Purchase History section of your iTunes account there is a link that says Report a Problem. Click on that link.
    Or you can contact iTunes by:
    Apple - Support - iTunes - Contact Us

  • Can someone please tell me why when I order an Itunes app. , do I always get charged twice for the same thing.  It has happened on two different occasions.  Does it have anything to do with having 2 different ipods linked to the same account?

    Can someone please tell me why when  i order an app on my sons ipod, do I get charged twice for it?   When I tried do report a problem with the charge, it said that I can not get a refund on that item.   This is the second time this has happened to me.   Does it have anything to do with having more then one ipod linked to the same account?   Thanks for any help you can give me!!!

    It has nothing to do with have more than one device using that account.
    After you purchase it once, you redownload it on other devices by the following, not like purchasing a new app.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    If you really got charged twice for purchases the same app twice with the same account contact iTunes again by:
    Apple - Support - iTunes - Contact Us
    Make sure that they are really the same app first.

  • Why am i being charged twice for 11.04 and 11.46 when I did not purchase those songs, I used an itunes card 25$ and I still have 0.04 cents left?

    Why am i being charged twice for 11.04 and 11.46 when I did not purchase those songs, I used an itunes card 25$ and I still have 0.04 cents left?
    I couldnt redeem w/o an apple ID so when i did it asked for a credit card. And I want to discontinue and remove my account from itunes but it wont let me, there is no account discontinue or removal of account

    Because too much time has passed I can't edit this into the prior comment, but here is the info regarding reverting to iTunes 11.0.2 (assuming you do have a time machine backup) from https://discussions.apple.com/message/22057703#22057703
    W. Raider wrote:
    Repairing permissions doesn't fix it.
    I reverted to the previous version, 11.0.2.
    1. Quit the new crash-prone iTunes.
    2. Delete the app.
    3. Restore v. 11.0.2 with Time Machine.
    4. In your iTunes folder look for a folder called "Previous iTunes Libraries", find the latest one.
    5. In the iTunes folder itself you'll see "iTunes Library.itl", delete it (or compress it and save a copy for later just in case.
    6. Copy the newest .itl file in Previous iTunes Libraries to the iTunes folder and rename it "iTunes Library.itl".
    7. Launch the older version of iTunes.
    My crashing has seemed to have ceased with a revert to an older version. I noticed today that the newer crashing iTunes had been launched for hours but not playing anything, when I played internet radio it crashed within 5mins, fed up I reverted to an older version.
    Btw, a simpler way to do this is to revert to older iTunes app, then hold Option when it launches and choose an older library.

  • I got charged twice for a movie (Safe House).  Can i get a refund for that?  we were not able to finish the movie and now were trying to watch it again.  We have an hour left, however the apple tv is still loading the movie again for 2 hrs

    i got charged twice for a movie (Safe House).  Can i get a refund for that?  we were not able to finish the movie last night, and now we're trying to watch it again.  We have an hour left, however the apple tv is still loading the movie again for 2 hrs & 46 mins.

    Welcome to the Apple Community.
    Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

  • HT204088 An album downloaded twice on my iTunes and I'm charged twice for the album.  I want a refund for one of the charges.

    An album downloaded twice on my iTunes and I'm charged twice for the album.  I want a refund for one of the charges.  How do I do this?

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT204088 I was charged twice for the same purchase and I can't find a place to make contact for a refund from the iTunes store...

    ON August 7th this year I purchased  an ibook and was charged twice for the same book, so I would like to get a refund for one ...
    Where can this trensaction be done? I'm having a problem finding the location.

    You can contact iTunes support here and ask for a refund/credit for the duplicate charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1424 charged twice for an itunes purchase

    I bought an album from itunes on my phone, when I checked by bank account I was charged twice for the album

    Click Support at the top of this page, then click the link under Contact Us.

  • TS1424 I purchased an album from the itune store and was charged twice for the same album. How can I correct this?

    I purchased an album from the itune store and was charged twice for the same album. How can I correct this?

    You can contact iTunes support and ask them to refund or credit you for the second charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT201303 Did we get charge twice for the same movie? pre order one twice by mistake

    Did we get charge twice for the same movie?  pre order one twice by mistake, what can I do to avoid double charge?

    Hello bruistopher,
    I can’t wait to get my hands on a iPhone 6 for myself. If I purchased and received a product, then noticed another authorization in my bank account, I am sure I would be just as concerned. I apologize if this has inconvenienced you in any way, and I would be happy to look into this for you more.
    When ordering a product off BestBuy.com, typically you should see an initial authorization when you place the order for us to ensure there are sufficient funds. Then once the product ships, the authorization would become an actual charge to your method of payment. I looked into your order and confirmed the estimated arrival date of 12/05/2014, just as your email stated. It appears something may have been missed in updating the status of your order.
    I have already reached out to my support team to look into this further. I will likely provide you with any updates via private message. I appreciate you bringing this to my attention.
    Thanks for your loyalty!
    JD|Social Media Specialist | Best Buy® Corporate
     Private Message

Maybe you are looking for