Charged twice for one item

I purchased a product online from Best Buy earlier today and when I checked my bank account it told me that I was charged twice for it. I've searched the forum and noticed that I'm not the only one that this has happened to. I would sincerely appreciate any help in correcting this error.

Hello BrandonRafol,
Having gone through this myself in the past, I know how frustrating it can be. I apologize if this has tainted your opinion of Best Buy and our customer service. This is not at all the kind of experience we want for anyone choosing to bring us their business.
When you create an order with us on BestBuy.com, you should normally see an initial authorization when the order is submitted to ensure sufficient funds are in the account. Then, upon Store Pickup or when your item ships, that authorization will then become an actual charge. However, I understand there were some instances of customers sharing your situation. I am glad to hear that you were able to get this rectified in a timely manner with the support of your financial institution.
Thank you for bringing this to our attention. It has been documented here at the corporate level for review as we look to improve our overall customer experience. I genuinely hope you will continue to shop with us, in store or online, in the future. Please let me know if you have any other questions or concerns as I am here to help.
Warmest regards,
JD|Social Media Specialist | Best Buy® Corporate
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