Charged twice for one router,

When i signed up to BT i had no idea what  lay ahead,i looked at the options they had to offer and went for the second one,
£16-00 per month,that included the home hub 4 in the package,they had sent me the home hub 3,
after seven phone calls to them they agreed that i should have received the hub 4 as advertised,
they sent the new one out to me,then a few days later sent me a return delivery pack for the hub 3,
all went fine until i looked at my account,they had charged me again for the new router,there was no mention of a
delivery charge to be paid again,
i am a new customer and i cant believe they have charged me twice for one router,they were at fault not me,
any advice that would point me in the right direction would be very welcome,thanks, first post by the way.
Solved!
Go to Solution.

Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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