Charged twice for one song?

I went to buy a song using iTunes, and after clicking 'Buy Song', I received a message about how the terms and conditions had changed. I agreed to that, and it then told me to try my download again, which I did, only to find out I'd been charged twice for one song!
Is there any way I can get that extra 79p back and solve this problem?

Welcome to AD!
Contact iTs support from this page
http://www.apple.com/support/itunes/store/browser/

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HT201303 Question - are you charged twice for one song??

I purchase a song for my computer and then put in on my IPhone and was charged twice for the same song! Is that the normal way?? It doesn't seem right to have been charged twice for one song! Once purchase can't you put this song on Ipods and Iphones without Itunes charging for each one? Thanks

Hi..
No. You should not have been charged twice.
Follow the instructions here > How to report an issue with Your iTunes Store purchase
If you don't see a credit to your account within 3 business days, use the email form to contact Apple here > Apple - Support - iTunes Store - Contact Us
Once purchase can't you put this song on Ipods and Iphones without Itunes charging for each one?
Yes.

How have i been charged twice for a song that i still havent got

how have i been charged twice for a song that i still havent got

I'm just guessing since you provide so little information about your situation, but look under the Store menu in iTunes for the "Check for available downloads" command and run that. You may find the tracks there to be downloaded.
If not, and/or if you are certain you've been double-charged (and one charge wasn't the normal hold placed when you first enter a credit card), contact the iTunes Store Customer Service department from their Support page (select the category and subcategory closest to the issue you're reporting and you'll find either an "Express Lane" button - just follow the instructions to get to the contact form, or an "Email Us" button) and explain the problem to them.
Regards.

HT3702 I Have been charged twice for the song download.

Thank you for using your HDFC bank CREDIT card ending 9563 for Rs.120.00 in ITUNES.COM at APPLE ITUNES STORE-INR on 2013-03-04:00:41:48.
Thank you for using your HDFC bank CREDIT card ending 9563 for Rs.60.00 in ITUNES.COM at APPLE ITUNES STORE-INR on 2013-03-02:00:38:24.
I have been charged twice for one album download.
Regards,
Kindly resolve it ASAP.

I was charged twice from my credit card. I have not downloaded any apps too. But still i was charged twice. Can someone confirm y was that charge? i do not find the details on my iStore account also.
Thank you for using your HDFC bank CREDIT card ending XXXXfor Rs.60.00 inITUNES.COM at APPLE ITUNES STORE-INR on 2013-06-30:00:38:24.

Why was i charged twice for one album

why was i charged twice for one album

Did you click 'buy' on it twice or re-download it via the main part of the store instead of the Purchased link/tab ? You can contact iTunes support (these are user-to-user forums) via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Why I had been charged twice for one application

Why I had been charged twice for one application

No one here has any idea.
You need to contact iTunes customer support.

Will it charge me twice for one song which is available on two albums when buy both of them?

For example, Adele's Rolling in the deep is in the album Rolling In The Deep-EP and the album 21 as well.
I am going to buy these two albums. Will it charge me twice for this song?
Thanks.

They are two different albums/EPs, so yes you would be purchasing (and therefore be charged) for both.

Was I charged twice for my song purchase today

I purchased a song today for .99 cents, I had over $32.00 showing as my balance to use to buy products in Apple Store, and I did see the balance go down after the purchase, so why is there a $1.00 pending charge on my credit card? I don't ever remember seeing a pending charge on my credit card, and I've
always used gift cards to buy my music at the Apple Store.
I was asked to update my credit card information before Apple would allow me to purchase the song, which I did..........my question is was I charged twice for the1 and only song I purchased today?

It's probably an authorization hold and not a charge; if it hasn't disappeared after a few days, click here and contact the iTunes Store staff.
(120572)

Charged twice for one router,

When i signed up to BT i had no idea what lay ahead,i looked at the options they had to offer and went for the second one,
£16-00 per month,that included the home hub 4 in the package,they had sent me the home hub 3,
after seven phone calls to them they agreed that i should have received the hub 4 as advertised,
they sent the new one out to me,then a few days later sent me a return delivery pack for the hub 3,
all went fine until i looked at my account,they had charged me again for the new router,there was no mention of a
delivery charge to be paid again,
i am a new customer and i cant believe they have charged me twice for one router,they were at fault not me,
any advice that would point me in the right direction would be very welcome,thanks, first post by the way.
Solved!
Go to Solution.

Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
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Charged twice for one item

I purchased a product online from Best Buy earlier today and when I checked my bank account it told me that I was charged twice for it. I've searched the forum and noticed that I'm not the only one that this has happened to. I would sincerely appreciate any help in correcting this error.

Hello BrandonRafol,
Having gone through this myself in the past, I know how frustrating it can be. I apologize if this has tainted your opinion of Best Buy and our customer service. This is not at all the kind of experience we want for anyone choosing to bring us their business.
When you create an order with us on BestBuy.com, you should normally see an initial authorization when the order is submitted to ensure sufficient funds are in the account. Then, upon Store Pickup or when your item ships, that authorization will then become an actual charge. However, I understand there were some instances of customers sharing your situation. I am glad to hear that you were able to get this rectified in a timely manner with the support of your financial institution.
Thank you for bringing this to our attention. It has been documented here at the corporate level for review as we look to improve our overall customer experience. I genuinely hope you will continue to shop with us, in store or online, in the future. Please let me know if you have any other questions or concerns as I am here to help.
Warmest regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Charged twice for one download

hi i download pro cash on tiger woods 12 ,£2.99 it failed and i tried again but i ahve been charged twice for it can you help please
thanks mike

Nobody on this forum represents Apple. We're just other Mac users like you.
How to report an issue with Your iTunes Store purchase - http://support.apple.com/kb/HT1933 - working through iTunes application and iTunes Store interface.

I'm being charged TWICE for one purchase, how can I get my money back for that second charge?

I bought an album and two songs which added up to about $13 and I went to check my credit card account and saw that itunes is charging me twice for that same thing along with an extra $1 for something else. One of the transactions is on 11/05/11 while the other one is on 11/07/11 and I only bought the album and songs once and I haven't bought anything else since then. I emailed them about it and they think it's an unauthorized purchase when it isn't I know that I bought the songs but they're charging me twice for that one thing. I've called them and they all said that I have to go to the customer services and that's didn't help so what do I do to get my money back?
This also happened before where they charged me twice but it was just 2 bucks so it was a big deal but this time it's almost $14 and I want that money back.

Here's a link to a procedure:
http://www.ehow.com/how_5590751_refund-itunes.html

I got charged twice for 1 song

Somehow, I tune I bought got downloaded twice and I got charged twice. What can I do to correct this error? It's happened before and I let it go, but obviously I need to fix this dang problem now!! Thanks.

Contact the iTunes Music Store customer support department through the form at the bottom of this web page and explain the problem to them. Assuming that it's an iTMS mistake and not that you mistakenly purchased the same song twice, they should then issue a credit to your account.

Charged twice for one order-how to correct?

I ordered one Adobe PDF Pack, Annual--fee $89+. My credit card was charged twice and I was assigned two order numbers: AD010989710 and AD010989827. I did not want two of the same order. How can I get one of these orders and charges removed? Thanks.
KayP

You can try here:
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription- acrobat-online-services.html

How do you make sure you weren't charged twice for one purchase?

I downloaded an album and it's showing in my library twice. Was I charged twice?

Look at your purchase history and see.

Charged twice for one song?

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