Charged twice for past purchase on itunes

I bought 2 songs from itunes that cost 99 cents each but when i downloaded them again i got charged again for them. I already sent apple an email And i report an issue for the purchase but apple has not responded back.

Wait for Apple to respond.
No one here can help.
Did you buy them again?
or did you redownload from the purchased section under quick links?

Similar Messages

  • TS1424 Does anyone have any problems being charged twice for same purchase?

    Anyone have any problems with being charged twice for same purchase?

    Hi Brittany31,
    Welcome to the Support Communities!
    The link below will help you with this:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933?viewlocale=en_US
    Hope this helps!
    - Judy

  • TS1424 I have been charged twice for my purchase

    My visa was charged twice for a season of sopranos episodes
    Invoice number 534930012000014 $33.88 twice this is the second
    Time this has happened and I'm  scared to buy new
    Purchases as it will happen again. I want the second $33.88 returned
    Please and can you look into why this is happening
    As I have been a big user of purchasing iTunes music and
    TV series.
    Yours sincerely
    Michael

    In the US: 1-800-MY-APPLE.
    Elsewhere: Contact Apple for support and service
    Matt

  • I'm being charged TWICE for one purchase, how can I get my money back for that second charge?

    I bought an album and two songs which added up to about $13 and I went to check my credit card account and saw that itunes is charging me twice for that same thing along with an extra $1 for something else. One of the transactions is on 11/05/11 while the other one is on 11/07/11 and I only bought the album and songs once and I haven't bought anything else since then. I emailed them about it and they think it's an unauthorized purchase when it isn't I know that I bought the songs but they're charging me twice for that one thing. I've called them and they all said that I have to go to the customer services and that's didn't help so what do I do to get my money back?
    This also happened before where they charged me twice but it was just 2 bucks so it was a big deal but this time it's almost $14 and I want that money back.

    Here's a link to a procedure:
    http://www.ehow.com/how_5590751_refund-itunes.html

  • Charged twice for a purchase on Bejeweled Blitz!

    I play Bejeweled Blitz on my iPad and i recently bought a  Package of 17 Extra Spins during the purchase an error message poped up on the screen to say a connection error had occured and i would not be charged, i tried again and succsesfully bought 17 Extra Spins. When i received the receipt from iTunes it showed i was charged twice but only got 1 set of 17 extra spins! Any suggestions how to claim the money back?

    Try contacting iTunes support and ask for a refund for the second charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • Charged twice for same purchase!

    I purchase music using iTunes and was doing it more and more until now. Recently I went to purchase a song and had a download problem in the middle of my purchase. The song did not show up and I went through the process again almost immediately. I recieved the song but was charged twice. After submitting the problem under both purchases (surely they can see they were almost at the same time) I was told I purchased them and that was that.
    This lack of control over things I purchase and inability to actually resolve problems is driving me away from the iTunes store. My advice for everyone is simple. Buy the disc. The more industry moves towards an online verification/must log on to prove ownership model the more we lose. I was a Mac advocate and computer geek since the SE. Enough is enough. It is becoming more of a cruthc than a tool.

    When a download is interrupted, you can just click Store>Check for Available downloads.
    Once you click buy, then it is purchased.
    As with anything, itunes is not for everyone. You are free to shop for music wherever you like.
    Sorry about your issues.

  • How do you make sure you weren't charged twice for one purchase?

    I downloaded an album and it's showing in my library twice. Was I charged twice?

    Look at your purchase history and see.

  • HT3702 My account has been charged twice for my purchase today?

    My account is processing twice the Beyonce album for 15.99. 

    Did you click 'buy' twice when buying it ? You can try the 'report a problem' page to contact iTunes Support (we are fellow users here on these forums) : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 Getting charged twice for one purchase

    I bought an App for $4.99, and was charged for it twice.  How do I get a refund for the second time I was charged?

    Click the Report a Problem link in your email receipt.

  • HT3702 i was charged twice for one purchase? who do i need to contact to get this resolved?

    can anyone help me out?

    You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I got charged twice for a purchase

    How to dispute a double charge on my app purchase

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • HT204266 I was charge twice for an app

    I was charge twice for the purchase of the turbotax app on mt iPad. How do I get it fixed?

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • I bought a song and i never got it but i was charged twice for it.

    i bought a song and i never got it but i was charged twice for it. i called itunes support number and they told me that they cant help me, and i dont know how to fix it. i hate i tunes sometimes.

    Apple just released an update to erradicate the problem. Check your software updates.

  • Why am i being charged twice for 11.04 and 11.46 when I did not purchase those songs, I used an itunes card 25$ and I still have 0.04 cents left?

    Why am i being charged twice for 11.04 and 11.46 when I did not purchase those songs, I used an itunes card 25$ and I still have 0.04 cents left?
    I couldnt redeem w/o an apple ID so when i did it asked for a credit card. And I want to discontinue and remove my account from itunes but it wont let me, there is no account discontinue or removal of account

    Because too much time has passed I can't edit this into the prior comment, but here is the info regarding reverting to iTunes 11.0.2 (assuming you do have a time machine backup) from https://discussions.apple.com/message/22057703#22057703
    W. Raider wrote:
    Repairing permissions doesn't fix it.
    I reverted to the previous version, 11.0.2.
    1. Quit the new crash-prone iTunes.
    2. Delete the app.
    3. Restore v. 11.0.2 with Time Machine.
    4. In your iTunes folder look for a folder called "Previous iTunes Libraries", find the latest one.
    5. In the iTunes folder itself you'll see "iTunes Library.itl", delete it (or compress it and save a copy for later just in case.
    6. Copy the newest .itl file in Previous iTunes Libraries to the iTunes folder and rename it "iTunes Library.itl".
    7. Launch the older version of iTunes.
    My crashing has seemed to have ceased with a revert to an older version. I noticed today that the newer crashing iTunes had been launched for hours but not playing anything, when I played internet radio it crashed within 5mins, fed up I reverted to an older version.
    Btw, a simpler way to do this is to revert to older iTunes app, then hold Option when it launches and choose an older library.

  • I got charge twice for purchasing a itune application, is there any number i can call?

    I got charged twice for purchasing a itune application, is there any number I can call?

    The iTunes Store does not have phone support. Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report your issue to the iTunes Store.
    Regards.

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