Charged twice for same purchase!
I purchase music using iTunes and was doing it more and more until now. Recently I went to purchase a song and had a download problem in the middle of my purchase. The song did not show up and I went through the process again almost immediately. I recieved the song but was charged twice. After submitting the problem under both purchases (surely they can see they were almost at the same time) I was told I purchased them and that was that.
This lack of control over things I purchase and inability to actually resolve problems is driving me away from the iTunes store. My advice for everyone is simple. Buy the disc. The more industry moves towards an online verification/must log on to prove ownership model the more we lose. I was a Mac advocate and computer geek since the SE. Enough is enough. It is becoming more of a cruthc than a tool.
When a download is interrupted, you can just click Store>Check for Available downloads.
Once you click buy, then it is purchased.
As with anything, itunes is not for everyone. You are free to shop for music wherever you like.
Sorry about your issues.
Similar Messages
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TS1424 Does anyone have any problems being charged twice for same purchase?
Anyone have any problems with being charged twice for same purchase?
Hi Brittany31,
Welcome to the Support Communities!
The link below will help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Hope this helps!
- Judy -
HT201359 When you have been charged twice for same item, how do you get your money back?
When you have been charged twice for same item, how do you get your money back?
Morning Domangere,
Thanks for using Apple Support Communities.
Following this article refund will be an option.
For more information on this, take a look at this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Best of luck,
Mario -
HT1657 Been charged twice for same movie
What do you do wheb youve been charged twice for same movie.
You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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TS1368 CHARGED TWICE FOR SAME ITEM....PLEASE FIX THIS PROBLEM.
11/23/12 order MGK8JL6NJJ INVOICE 214042327611 CHARGED TWICE FOR SAME ITEM.. TRYED TO DOWNLOAD 3 TIMES 2 X GOT ERROR AND TOO TRY AT LATER TIME 3RD TIME WENT THROUGH RECIEVED ITEM. PLEASE FIX THIS PROBLEM. THANKS
These are user-to-user forums, you are not talking to Apple here. You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
For future info typing all in capitals is considered shouting, and may mean that people don't reply to your posts. -
yesterday I ordered Batman Arkham Origins while it was deal of the day. I went to checkout and when I tried with paypal I got an error and was taken back to the order page. so I tried again this time it went through but when I checked paypal I was charged twice for the same order number one listed as completed the other pending. I emailed best buy yesterday morning but have heard nothing.
Solved!
Go to Solution.Hello dragoncdf,
Welcome to the forum!
Deal of Day is an awesome way to get amazing items for less, and I’m glad to see you took advantage of what we had to offer. Although, I only can imagine your disappointment when you found two charges relating to its purchase on your PayPal account, and I’m sorry for any aggravation this caused.
As I want to provide you some piece of mind, I pulled up your order number using your email address attached to the forum. After review of its payment information, I found we collected only one payment. However, when orders are first placed on BestBuy.com, a pending authorization should show up on your bank card to make sure funds are available for the order until it is fulfilled. From there, the authorization should drop off and the collection charge should appear. As you mention that one of your PayPal charges is listed as “pending”, it seems that it might not have fallen off as it should. However, as Best Buy isn’t collecting the pending funds, your issuing bank should release the pending hold within 5 to 7 business days.
If this charge doesn’t drop off within the aforementioned timeframe, I would recommend contacting PayPal for further assistance. If you have any further questions for me though, please don’t hesitate to ask.
Best Wishes!
Alex|Social Media Specialist | Best Buy® Corporate
Private Message -
TS1424 I have been charged twice for my purchase
My visa was charged twice for a season of sopranos episodes
Invoice number 534930012000014 $33.88 twice this is the second
Time this has happened and I'm scared to buy new
Purchases as it will happen again. I want the second $33.88 returned
Please and can you look into why this is happening
As I have been a big user of purchasing iTunes music and
TV series.
Yours sincerely
MichaelIn the US: 1-800-MY-APPLE.
Elsewhere: Contact Apple for support and service
Matt -
So I just received my iTunes invoice receipt. It appears that I have been charged twice for the same album. I only have one copy in my playlist. Any help with the correct department/telephone number would be greatly appreciated; I would like to get this straightened out.
Thank you
~Steve
G5, MBP, U2 iPod, iPhone 4S, iPad 2, and 10 shares of Apple, Inc.Johnathan Burger's Products
20" iMac Core 2 Duo 2.66Ghz;4GB RAM;Nvidia 9400, Mac OS X (10.6.4), 4G iPhone-Mac Mini Core2 Duo 2Ghz; 2GB RAM Eyetv w/USB HYbrid
I'm just looking for a solution, not a hassle. -
I bought an album and two songs which added up to about $13 and I went to check my credit card account and saw that itunes is charging me twice for that same thing along with an extra $1 for something else. One of the transactions is on 11/05/11 while the other one is on 11/07/11 and I only bought the album and songs once and I haven't bought anything else since then. I emailed them about it and they think it's an unauthorized purchase when it isn't I know that I bought the songs but they're charging me twice for that one thing. I've called them and they all said that I have to go to the customer services and that's didn't help so what do I do to get my money back?
This also happened before where they charged me twice but it was just 2 bucks so it was a big deal but this time it's almost $14 and I want that money back.Here's a link to a procedure:
http://www.ehow.com/how_5590751_refund-itunes.html -
Charged twice for a purchase on Bejeweled Blitz!
I play Bejeweled Blitz on my iPad and i recently bought a Package of 17 Extra Spins during the purchase an error message poped up on the screen to say a connection error had occured and i would not be charged, i tried again and succsesfully bought 17 Extra Spins. When i received the receipt from iTunes it showed i was charged twice but only got 1 set of 17 extra spins! Any suggestions how to claim the money back?
Try contacting iTunes support and ask for a refund for the second charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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TS1424 Have been charged twice for same item. Why?
Downloaded a app to check a car purchase. It did not work so tried again. Now I have been billed twice but only received one app. Why?
If you clicked buy twice then you will probably have been charged twic - you can contact iTunes support here and ask for a refund for the second charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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ITunes charged twice for same program on 2 ipads
I purchased GarageBand on my new ipad2. Then my old iPad went to my wife and she wanted GarageBand. So I downloaded it again on my old iPad. We only have one iTunes acct. which stated some where I could put purchases on up to three devices. What am I doing wrong or am I misunderstanding how it works?
You shouldn't be charged for downloading an app with an account that has already purchased that app, however it is only after you click the link to "Buy" that you will be told that you have already purchased it, but can download again if you want.
If you have been charged twice, and didn't inadvertently use a separate account for each purchase then open your account history in iTunes and use the "Report a problem" link attached to the purchase.
BTW You can authorize up to five different computers at any one time for each account. Each iDevice can hold protected content from up to five different accounts at any one time. The number of different iDevices that hold content from any given account is not restricted.
tt2 -
How do you make sure you weren't charged twice for one purchase?
I downloaded an album and it's showing in my library twice. Was I charged twice?
Look at your purchase history and see.
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HT204266 Charged twice for same app
I did my taxes withe the h&r block at home app and I checked my bank account and it showed 1 charge for 1.00 dollar and 2 charges for 29.97 each I only bought 1 app at 27.99 + tax why did you charge me all the other times and will I get my money back ????
These are user-to-user forums, you are not talking to Apple here.
If you added or changed the credit card details on your account then you will probably have received a $1 temporary store holding charge to check that the card details are valid and active - it should disappear within a few days (store holding charge).
For the duplicate $29.97 you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Charged twice for past purchase on itunes
I bought 2 songs from itunes that cost 99 cents each but when i downloaded them again i got charged again for them. I already sent apple an email And i report an issue for the purchase but apple has not responded back.
Wait for Apple to respond.
No one here can help.
Did you buy them again?
or did you redownload from the purchased section under quick links?
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