Charged twice for the same app download
Thus far, I have been a happy Mac & iphone user however, I believe I have been erroneously charged for a product I have purchased and downloaded before.
The program is AirportMania: First Flight. Here are the details of my first purchase:
Airport Mania:First Flight, v1.0.1
My original order number was: MG9HYYWXG4
receipt number is #166001602814,with
receipt date: 06/05/09.
However, when I downloaded Airport Mania: First Flight again this past week, I was charged another time for the program I had paid before. Here are the details of the latest download:
Airport Mania:First Flight, v1.3
The new order number is: MGN5B1TGFT
receipt number is #208019174140 with
receipt date: 02/06/11
Does anybody know how I can contact Apple about this? Hoping that Apple can help clarify the matter for me.
iTunes
http://www.apple.com/support/itunes/contact/
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You will need to contact iTunes Support. You can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
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Been charged twice for the same app
Hi all..
I know your all gonna say that it is not possible to be charged for the same app twice but I think I have been charged.
Let me explain.
I own an iPhone 4 and purchased Airport Mania @ 59p (uk price) and did this 17/07/2010 and I can see this in my purchase history.
I then bought an iPad over the weekend and I wanted to install the same game.
So searched for airport mania (didn't press the HD versions or made for iPad) and it showed the price of 59p nothing popped up saying I had bought this before..
But.....
This morningI log into my acc and I have an email saying I have been charged for the app and it is showing as 59p.
So I then installed another app I had bought sometime ago "RoadTrip" which calculates your fuel usage (I recommend this app) and it shows up as listed free in my purchase history, but when I originally purchased this back last year it clearly shows I was charged £2.99.
So can anyone shed any light as to what is going on?
Thanks
RicThanks for all your help
I only have 1 account using my MobileMe account.
I have checked the games both show the same title - Airport Mania: First Flight.
Looking through my history when I purchased it in July 2010 the company was called Reflexive Entertainment. When I downloaded the game on the 21/03/2011 the compnay name has changed to Lemon Games SL.
Reflexive Entertainment sold the game to Lemon Games SL and the app store are treating this a new app. Which is wrong How many other people have been caught out with this?
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I purchased an app for my iPad and later installed the same app onto my iPhone using the same apple ID. I then received a receipt which shows the two identical apps being charged twice to my account. How and who should I contact to make an enquiry?
iTunes
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Did you click on 'buy' twice ? You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Did you re-download them on the second date from the main part of the store instead of the Purchased tab ? You can contact iTunes support via this page and ask them what happened (these are user-to-user forums, we won't know) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Cheers, Tom -
Charged twice for the same apps I had purchased a few days later
Hi!
I purchased FlightTrack and Active cards 2 from the Palm Catalog. A few days later I had to take my Pre from Sprint to the shop and it was replaced by a new one. Once home I went to the Pam Catalog and it stated on the Palm web site that if you had already purchased a program you would be able to get it again at no charge. Well I got charged $ 5 and change. Who do I contact for this ?
MastervictorI'd start by calling Palm customer service.
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HT204088 How do I report that I have been charged twice for the same app?
Can anyone provide me with a link to report this problem?
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
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Click here and ask the iTunes Store staff for a refund.
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HT201359 Why have I been extra charged for an app and have been billed twice for the same app?
Why have I been extra charged for an app and have been billed twice for the same app?
We are are fellow users here on these forums, you're not talking to iTunes Support here, we won't know why.
I don't know what you mean by 'extra charged' (have you made in-app purchases within the app, or are you in the US and need to add on your state's sales tax to the listed price ?), or have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If you've been double-charged then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com .
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Itunes charged me twice for the same app. I wish to buy angry birds seasons hd and angry birds rio hd. both for ipad. and you charged 2 times for a.b. seasons hd.
These are user-to-user forums, you are not talking to Apple here and they don't monitor these forums. If you have a billing problem then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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