Charged twice in iTunes

How to i contact iTunes when I suspect I have been charged twice for songs or there has been a security breech?

You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If you think that your account has bene hacked then you should change your account's password, and if using a credit card then also contact your card issuer

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My findings on apps charged twice and iTunes account purchase history lost

I've just got permission from Rebecah, from iTunes support, to publish my findings, so it can be of help to others about POTENTIAL duplicated charges in iTunes Store.
First of all, as Rebecah adviced me, I have to say that, although she states "Apple doesn't know how I ended up with two accounts with the same email", I should note that it's my fault because I signed up with another account, as their records say.
Now, to my findings:
1) It seems after 9 responses I had from iTunes support about my request for help with a suspected issue affecting THOUSANDS (more?) users, Apple relies on the SAME SUSPECTED system, on the SAME DATA RESULTING FROM THE BUG REPORTED to test whether the bug exists or not.
Why? Because nobody checks or looks for an answer other than "it's your fault. The system says you have two accounts. Stop using one account (that you created)".
2) I couldn't sign up with the same account. You couldn't. Try it by yourself. Rebecah knows that. She stated +"we can't see how the second account was created or why it occurred"+ but she wants me to note it was my fault, before I post (again) in the forums.
3) I was advised/encouraged by iTunes support and iTunes application's new login window to use my email as the login, instead of the id. NOWHERE in the site/application says my new login will create a new user, losing my purchase history (money)
4) My first post about the matter was removed, and there's no willing to find a fix. Not even a test to see if that can happen the way I say. Anyone with a free .mac account please try logging in with your non-mac email (the one related to your iTunes account) and let me know what happened with the purchase history.
My posts are shorter every time, for the sake of your search for help, because I'm closer to "you're wrong, shut up" and clearer like "I couldn't create two accounts with the same email". The reason why an issue that is making duplicated charges it's not solved yet… I can only GUE$$
Ask me for details and I'll try to use my best english to answer - and spanish too.

I have the same problem as well. I rented a movie a couple of days ago, it was downloading, but was taking longer than usual, so i canceled the download, just so i can continue it for the next day. The next day, I get the error when checking for downloads that Itunes is not available. hasn't worked since. I also tried purchasing a tv show today and got the 5002 error. It charged me twice as I pressed it twice since my balance didn't refresh 'til i bought it a second time..

Can someone please tell me why when I order an Itunes app. , do I always get charged twice for the same thing. It has happened on two different occasions. Does it have anything to do with having 2 different ipods linked to the same account?

Can someone please tell me why when i order an app on my sons ipod, do I get charged twice for it? When I tried do report a problem with the charge, it said that I can not get a refund on that item. This is the second time this has happened to me. Does it have anything to do with having more then one ipod linked to the same account? Thanks for any help you can give me!!!

It has nothing to do with have more than one device using that account.
After you purchase it once, you redownload it on other devices by the following, not like purchasing a new app.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If you really got charged twice for purchases the same app twice with the same account contact iTunes again by:
Apple - Support - iTunes - Contact Us
Make sure that they are really the same app first.

Why am i being charged twice for 11.04 and 11.46 when I did not purchase those songs, I used an itunes card 25$ and I still have 0.04 cents left?

Why am i being charged twice for 11.04 and 11.46 when I did not purchase those songs, I used an itunes card 25$ and I still have 0.04 cents left?
I couldnt redeem w/o an apple ID so when i did it asked for a credit card. And I want to discontinue and remove my account from itunes but it wont let me, there is no account discontinue or removal of account

Because too much time has passed I can't edit this into the prior comment, but here is the info regarding reverting to iTunes 11.0.2 (assuming you do have a time machine backup) from https://discussions.apple.com/message/22057703#22057703
W. Raider wrote:
Repairing permissions doesn't fix it.
I reverted to the previous version, 11.0.2.
1. Quit the new crash-prone iTunes.
2. Delete the app.
3. Restore v. 11.0.2 with Time Machine.
4. In your iTunes folder look for a folder called "Previous iTunes Libraries", find the latest one.
5. In the iTunes folder itself you'll see "iTunes Library.itl", delete it (or compress it and save a copy for later just in case.
6. Copy the newest .itl file in Previous iTunes Libraries to the iTunes folder and rename it "iTunes Library.itl".
7. Launch the older version of iTunes.
My crashing has seemed to have ceased with a revert to an older version. I noticed today that the newer crashing iTunes had been launched for hours but not playing anything, when I played internet radio it crashed within 5mins, fed up I reverted to an older version.
Btw, a simpler way to do this is to revert to older iTunes app, then hold Option when it launches and choose an older library.

HT204088 An album downloaded twice on my iTunes and I'm charged twice for the album. I want a refund for one of the charges.

An album downloaded twice on my iTunes and I'm charged twice for the album. I want a refund for one of the charges. How do I do this?

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Consistantly charged twice for purchases in iTunes , why is this allowed?

Four instances total, and in each instance iTunes directed me to an updated TOS agreement. I checked the agreement, then navigated back to the store only to find being twiced charged for the same download.
Windows Vista, iTunes 8.1.1.10, fresh install...
Not once or twice, but four time now, why does this happen? why is there no warning box? Wouldn't be common sense to warn when thru either user error or software bug the same product is being purchased repeatedly?
Maybe some people want to pay twice for the same thing, but I imagine most would rather not be charged repeatedly for items.
I guess there is no way to remove these erroneous charges, since I can't find any sort of method of aborting the download.
This has happened in the past, and I've blown it off as a fluke. But now with a fresh install of the newest software, I can't make a single purchase without being charged twice.
A fresh reinstall and a brand new reformatted drive also.
Thank you for any insight you may have.

*I guess there is no way to remove these erroneous charges, since I can't find any sort of method of aborting the download.*
You can email iTunes Store Customer Services from this link. Choose a category that most closely describes your problem and add any additional information in the box provided: Customer Service - iTunes Store Support

Purchase on iTunes NewsStand charged twice

I purchased "de Volkskrant" newspaper from the Newsstand. Due to some bug which occured during the purchase the amount has been charged twice to my iTunes account.
Where & How do I apply for a credit of the 2nd charge?
When clicking the "report a problem" link in the email I am send to some general place, not a specific fill-out form to describe the problem.
Thanks - Gert

Contact support.
http://www.apple.com/support/contact/

HT204088 I recently purchased 2 songs on iTunes and got charged twice on my bank account, I'm having trouble viewing my purchase history

I got charged twice for my recent purchase

What happens when you try to view your purchase history on your computer's iTunes ?
If both the charges are 'proper' charges (e.g. one of them isn't a temporary store holding charge) then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT3702 my account has been charged twice sufficient amounts. who can i talk to regarding the matter before i file fraud against itunes?

my account has been charged twice sufficient amounts. who can i talk to regarding the matter before i file fraud against itunes?

You can contact iTunes support here (there is no phone support) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, and select Purchases, Billing & Redemption

The movie I rented at itune store failed to download. I tried to download it again, but it seems I would be charged again if I download. How can I download the movie I have already paid without being charged twice?

The movie I rented at itune store failed to download. I tried to download it again, but it seems I would be charged again if I download. How can I download the movie I have already paid without being charged twice?

Hello ktsuchiya
If you can get your rental to download by going to Store > Check for Available Downloads, then report the issue to the iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G.

ITunes charged twice for same program on 2 ipads

I purchased GarageBand on my new ipad2. Then my old iPad went to my wife and she wanted GarageBand. So I downloaded it again on my old iPad. We only have one iTunes acct. which stated some where I could put purchases on up to three devices. What am I doing wrong or am I misunderstanding how it works?

You shouldn't be charged for downloading an app with an account that has already purchased that app, however it is only after you click the link to "Buy" that you will be told that you have already purchased it, but can download again if you want.
If you have been charged twice, and didn't inadvertently use a separate account for each purchase then open your account history in iTunes and use the "Report a problem" link attached to the purchase.
BTW You can authorize up to five different computers at any one time for each account. Each iDevice can hold protected content from up to five different accounts at any one time. The number of different iDevices that hold content from any given account is not restricted.
tt2

I got charge twice for purchasing a itune application, is there any number i can call?

I got charged twice for purchasing a itune application, is there any number I can call?

The iTunes Store does not have phone support. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report your issue to the iTunes Store.
Regards.

HT204088 I was charged twice for the same purchase and I can't find a place to make contact for a refund from the iTunes store...

ON August 7th this year I purchased an ibook and was charged twice for the same book, so I would like to get a refund for one ...
Where can this trensaction be done? I'm having a problem finding the location.

You can contact iTunes support here and ask for a refund/credit for the duplicate charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT5622 Hi, I have been charged twice by apple for some music I have purchased on itunes, how do I go about resolving this? thanks

Hi,
I've been charged twice for downloading music off itunes, how do I go about resolving the issue in order to claim my money back,
thanks,
Nick

You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1424 charged twice for an itunes purchase

I bought an album from itunes on my phone, when I checked by bank account I was charged twice for the album

Click Support at the top of this page, then click the link under Contact Us.

Charged twice in iTunes

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