Charged twice, need £26 refund
Hi,
One month ago I called BT help line and talked to some one that barely spoke english, I made it very clear that in the first bill that I paid (90.51 pounds.... ) I had been charged twice with regards to my broadband. I need a refund for 26 pounds to my account.
He admitted it had been charged twice by accident and claimed that this would be discounted in the next bill. I asked if he was sure it was fixed and he said it was indeed. Needless to say, I am writing this because he clearly disregarded his duty and I have not had that charge refunded.
Can somebody with at least a double digit IQ and that speaks english to the extent that we can communicate help me with this?
Thank you in advance.
Try Live Chat. They're usually more sensible than the phone helpdesk, and you can keep a copy of the conversation in case you need it.
You can click the white star next to this message if you think it was helpful.
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Best way to take it up is via Billing Live Chat, but be prepared for a struggle if you want it refunded before your next bill as they don't like giving cash refunds. If you don't get satisfaction please report back here for help.
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